Lee's Beauty Supply

+1 352-314-0921

2235 Citrus Blvd, Leesburg, FL 34748 United States of America

Open Today: -

Quick Facts About Lee's Beauty Supply

Based on the comments provided, Lee's Beauty Supply has a mix of strengths and weaknesses.

Strengths:

1. Beautiful store: One customer mentioned that the store is beautiful, which could contribute to a positive shopping experience.

2. Large stock: Another customer stated that the store has a wide variety of products, including hair products, which can be a strength for customers who appreciate having many options to choose from.

3. Friendly and helpful staff: One customer praised the staff for their excellent customer service, noting that they were knowledgeable, helpful, and accommodating. This can create a positive experience for customers and make them feel valued.

4. Reasonable pricing: A customer mentioned that the pricing at Lee's Beauty Supply is competitive and reasonable compared to other stores, which is a strength for those looking for affordable options.

Weaknesses:

1. Poor service: Several customers mentioned experiencing poor service at Lee's Beauty Supply. One customer reported being ignored by the staff at the counter when requesting assistance in the wig section, which led to frustration. Another customer mentioned encountering a rude employee who scolded them for trying to take pictures of wigs. These incidents indicate a lack of attentiveness and professionalism from the staff, which can negatively impact the overall customer experience.

2. Inaccurate product descriptions: One customer mentioned receiving wigs that did not match the color they ordered. The customer was dissatisfied with the lack of description provided for the products and the inability to return or receive a refund for the wrongly ordered items. This issue indicates poor attention to detail in product descriptions and a lack of customer-friendly return policies, which can leave customers feeling frustrated and dissatisfied.

3. Language barrier: A customer mentioned that the store's staff had difficulty communicating in English and Spanish, which can create a barrier for customers who do not speak English fluently. This can be a weakness if the staff is unable to effectively assist customers due to the language barrier.

4. Rude owner: One customer mentioned that Lee, the store's owner, is very rude. Rude behavior from the owner can negatively impact the overall reputation and impression of the store.

In conclusion, while Lee's Beauty Supply has some strengths, such as a beautiful store, a wide selection of products, and competitive pricing, they also face significant weaknesses, including poor service, inaccurate product descriptions, language barriers, and rude behavior from the owner. These weaknesses can significantly impact the customer experience and deter potential customers from returning to the store.

Best TL Reviews

Today my Mother in Law and I went in to this store to shop for wigs. We went around to the wig section and attempted to help ourselves; after a while, no one came to assist us, therefore I went to the front desk and saw a man standing there, I said to him, "excuse me sir, may I have some assistance in the wig section?" He totally ignored me. I asked him again and again and he still ignored me. It wasn't until another customer came up and said, "don't you hear her! What's wrong with you?!" He then turned and said, "I'm counting!" Then the two owners stepped out from behind counter and mumbled something in a foreign language. By that time, I was livid and told them how poor their service was and my Mother in Law and I left. I have never experienced such poor service in my life. And the sad part about it was, they didn't care!!!. I will never go back there again. Come to find out the guy who was "counting" was a vendor. I ran into him later at Holly's Supply Store who was very friendly and had a much better deal. He actually did us a favor.

Beautiful store, fabulous customer service & with a smile. :-)

Absolutely obnoxious. Have an elderly parent who can't come into the store and I needed to take pictures to bring back to her of a wig option. Was told it's their product and scolded for trying to take a picture. Was about to be a regular customer for both myself and my mombmom zero customer service, kindness or compassion was extended. This was literally my first time in the store.

Rip off. Lee is very rude. Won't spend no more money there.

Just excellent all the way around. They have so much stock of everything. Hair ++. The lady was super nice, knowledgeable and helpful. I didn't feel like I was putting her out to go in the back to check something. Like other places I've been. Also, we all have hair. There's places that I feel I'm not brown enough. Not here though! Loved it!!

I would not recommend this for anyone. Very dissatisfied .I purchased a wig look like light brown it was grey only had a number for color with no description. So I gave them the benefit and order another one that actually said brown it was black. Waste of almost $80 for the 2. FYI Company will not except returns or give refunds. Which I can understand ,however I did not get what I ordered . Not to worry I will try to find refund explanations better next time. I couldn't find that info until I asked to return and that is when the return explanations were attached to the email. So beware of this company.

Really reasonable competitive pricing. Forget Sally's. Staff are helpful beyond the call of duty. Bought many wigs and human hair clips etc here. All high quality

Excelente atención, quien atiende muy amable y con mucha paciencia ya que ella habla inglés y yo español ???? ???? pero se dio a entender pude hacer mi cita luego les cuento hacerca del trabajo que me hará ????