Quick Facts About Epic Tanning
Epic Tanning place has received both positive and negative comments from customers. In order to assess the strengths and weaknesses of the business, we will analyze each comment in detail.
Starting with the positive comments, customers have praised the salon for its friendly and helpful staff. This indicates that the employees are attentive and provide a positive customer experience. The mention of the owner, Shawntae, receiving positive feedback for her haircuts and styling skills shows that she is talented and has the trust and confidence of her clients. The fact that customers drive long distances to get their hair done at Epic Tanning demonstrates the reputation and popularity of the salon. The ability to tan and get hair services in the same place is also seen as a strength, as it offers convenience to customers.
The positive comments also commend the cleanliness and aesthetics of the salon. Customers appreciate the new shop design, describing it as spacious and clean. This implies that the management takes care of the physical appearance of the salon and invests in creating a comfortable environment for customers. Additionally, the mention of special offers and the option to pay daily, weekly, or monthly without any contract highlights the flexibility provided by the business model. The owner's efforts to inform customers about new offers through text alerts indicates a proactive approach to customer engagement.
However, the negative comment raises some concerns about customer service and cleanliness. The customer reports feeling unwelcome while interacting with the staff at the front desk. The perception of the staff member being bored and put off suggests a lack of enthusiasm or engagement towards customers, which can negatively impact the overall customer experience. Furthermore, the customer's observation of the unclean tanning room, particularly the presence of dust and debris on the fan, raises questions about the salon's attention to cleanliness and hygiene standards.
Considering these comments, it is evident that Epic Tanning place has several strengths. The staff is praised for their skills, the owner has garnered trust and loyalty from customers, and the salon itself is well-designed and convenient. These strengths contribute to positive customer experiences and drive long-distance visits. However, the negative comment regarding customer service and cleanliness raises concerns about consistency in quality and attention to detail.
To further improve the business, it is recommended that Epic Tanning place focuses on training the staff to provide consistent and welcoming customer service. This can be achieved through regular staff meetings, customer service training, and emphasizing the importance of a positive attitude towards customers. Additionally, the management should ensure that cleanliness standards are maintained at all times, including regular cleaning and inspection of tanning rooms and equipment.
By addressing these weaknesses, Epic Tanning place can continuously enhance its strengths and provide a positive and satisfying experience for customers.
Best TL Reviews
I came here for my first ever spray tan and I had a really good experience. Shawntae was great! I was comfortable the whole time and I got a really nice, even tan. Will definitely be back!
Crista is amazing as always i love my hair and always enjoy our talks! She is sweet and kind and the new shop looks amazing! Spacious and clean!
I love this place! They are so friendly and helpful! I’ve been tanning here for 2 spring seasons and I have no complaints! I get dark within 2 weeks of going and after that it’s easy to maintain color! I recently got my hair cut there also by the owner shantae (don’t know if that’s how you spell it) and me and everyone else LOVE IT!!!
The owner lady is adorably awesomely sweet and kind. My favorite thing about here is you can pay for 1 day, 1 week, or 1 month. No contact, she's always doing new special offers, and will send text alerts to inform you of them.
Epic tanning is the best! Shawntae does my hair and I love going in and just say do what you want to my hair and it always looks so fabulous after! I have full confidence in her and the staff is great! I drive all the way from Yukon out there to get my hair done! You can also tan there as well! I refer all my friends here to get their hair done! You won't be disappointed!
This place is awesome!! Great stylist, friendly atmosphere and laid back kind of place. I've been going to Shawntae Odell for the last 4yrs now and wouldn't trust anyone else with my hair. I get a great cut each and every time I go. Shawntae is not only a gifted stylist but she's also the owner. I would recommend this business to anyone who's looking for an awesome cut or color or just wants to tan. Ask about her specials bc she's always doing something for her customers!!
Best place to get a spray tan!! The owner and staff are awesome! She's also my new go to for my extention move ups and hair color. Absolutely love this place and won't use anyone else.
When I first walked in, I was not greeted by the lady working the front desk. When I spoke to her, she seemed bored and kind of put off that I was needing help. When I finally was ready to go tan, I walked towards the room and suddenly realized I didn't have any protective goggles. I am really glad I had tanned a few years before this, so I knew how important they were. If I had been a first time "tanner" I would have had no idea I needed them, and could have majoy hurt my eyes. Not good. She did offer me a tanning lotion, and showed me one that was apparently popular, so for that I'm grateful.
When I finally got into the tanning room, I found it to be very unclean. The fan they had set up at the end of the tanning bed was completely buried underneath a a thick layer of dust and other debris.
Overall the lack of decent customer service and unclean atmosphere were enough to turn me off from coming back.
I hate to give a bad review to a locally owned business, but I want to be honest so others know what to expect.
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Epic Tanning Info
Amenities
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:30 AM - 09:00 PM |
|---|---|
| Tuesday | 10:30 AM - 09:00 PM |
| Wednesday | 10:30 AM - 09:00 PM |
| Thursday | 10:30 AM - 09:00 PM |
| Friday | 10:30 AM - 09:00 PM |
| Saturday | 10:30 AM - 06:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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