Quick Facts About Blue Jay Nails & Spa
Blue Jay Nails & Spa has a mix of strengths and weaknesses, as indicated by the comments. Let's further discuss these aspects.
One of the strengths mentioned is the quality of the nails. Multiple customers mentioned that they were happy with their nails, especially when it comes to acrylic nails and gel manicures. The positive feedback about the nails speaks to the skill and expertise of the technicians working at Blue Jay Nails & Spa.
Another strength mentioned is the friendly and courteous service provided by certain nail technicians, such as Kim, Wendy, and Tom. These technicians were commended for their ability to listen to customer requests and deliver the desired nail services. Friendly and attentive service is a crucial aspect of a nail salon experience, as it enhances customer satisfaction and makes them more likely to return.
In terms of pricing, Blue Jay Nails & Spa is considered to be reasonably priced. While a few customers mentioned that it is slightly more expensive, overall, the prices were deemed fair and worth it for the quality of service received.
Cleanliness and attention to detail are also highlighted as strengths of Blue Jay Nails & Spa. The salon was described as bright, clean, and inviting, creating a pleasant ambiance for customers. Additionally, the technicians were commended for their thoroughness and attention to detail during manicures and pedicures.
Now, shifting to the weaknesses mentioned in the comments, one recurring issue is the inconsistency in wait times and scheduling. Some customers experienced long waits even when they had made appointments, while others were seen promptly as walk-ins. This inconsistency can be frustrating for customers who specifically set aside time for their appointments but end up waiting longer than expected.
Another weakness is the lack of posted prices. Customers expressed an inconvenience in not being aware of the prices before receiving the service. Transparent pricing is important for customers to make informed decisions and manage their expectations regarding the cost of the services they receive.
There were also negative comments about certain staff members' attitudes towards customers. One customer received rude treatment over the phone and in-person from the ladies working at the salon. Unfriendly customer service can significantly impact a customer's overall experience and may discourage them from returning.
Lastly, a negative experience was shared by a customer who had their natural nail broken during a service. The technician's reaction and insistence on continuing the service despite the injury were seen as unprofessional. It is important for technicians to prioritize the well-being and safety of their customers at all times.
In conclusion, Blue Jay Nails & Spa has strengths in terms of the quality of their nails, friendly and attentive service from certain technicians, reasonable pricing, cleanliness, and attention to detail. However, there are weaknesses that should be addressed, such as inconsistent wait times and scheduling, the lack of posted prices, issues with unfriendly customer service, and a negative experience involving safety concerns. By addressing these weaknesses, Blue Jay Nails & Spa can further enhance the customer experience and improve customer satisfaction.
Best TL Reviews
I've had a mixed experience every time I come here. They do okay nails, I've only ever gotten acrylics or a fill. It's better to come with a walk-in, twice I've made an appointment and had to wait 45 minutes past my appointment time. One of those times the lady straight up told me it was because I looked like I was in high-school, and probably didn't have a job. Every time I've come as just a walk-in, I've waited a max of 10 minutes. This most recent time I came, the man insisted I needed a new set not just a fill so okay cool that's fine. While he was popping off the old set, he broke one of my natural nails, like not at the top either it broke in the center and started to pull off in the middle to the point where it was bleeding. He continued the service, and then started to get angry when I told him no don't put another nail on that finger! He was agitated about it, and insited it won't burn and wouldn't be a problem. I had to tell him like 6 times do not put anything on that finger it needs to heal! The rest of the service went well, he told me I could come back any time to get the last finger done so that was nice. He gave me a spider design I did not ask for, saying it was for what happened, but still charged me for it. The nails are cute, they can be a little rough, and prices aren't posted.
Kim did my nails yesterday and she was so gentle and gave me exactly what I asked for. She even didn’t mind when I accidentally let her prep my nails for just a gel manicure when I wanted acrylics ????????♀️ great service and great prices. My goth heart is overflowing with these black almond shaped nails. Thanks Kim! I will be back! ????
GREAT nail salon. I love Wendy for my manicure, pedicure and brows! Tom for beautiful acrylic nails!
????Their mask policy is an absolute nuisance! They need to let that go. It ruins a lovely experience. (November 2022)
A little more pricey but not by much. However well worth it. Amazing and thorough job on pedicures and manicures. Amy did an amazing job on my hands and feet. I am now going to be using this salon for now on. Best nail salon on the mountain. Very detailed and clean work and super friendly staff. Amy really took good care of me there i definitely recommend using her if she's available. Such a good experience i want to go back already
I have now lived up in Lake Arrowhead full-time now for nearly 3 years. And although I had been with loyal to my last nail salon for nearly 30 years in Newhall, I couldn't be more delighted by Tom's work on my fills for the acrylic nails and Wendy for my fabulous full service "pampered" pedicure!.
Went in for a Christmas inspired gel manicure. I was in and out in 30 minutes. Overall: Quick, friendly with attention to detail. The nail salon is bright, clean warm and inviting.
Make an appointment in advance for fastest service.
Absolutely terrible service. My mother and I get pedicures here every year before 4th of July. We walked in and were told it would be a few minutes. No problem, we selected our colors and sat down. Then multiple people walked in without appointments and were cared for before us. After an hour of waiting we asked how long until they would get to us. A rude response of 10 minutes until 1 chair would be available for pedicure. We decided to wait the 10 minutes to see what would happen. After 15 minutes still nothing. Another mother daugther duo walked in and were welcomed in to sit down immediately. Without an appointment. Will not be returning and highly do not recommend.
Tom was awesome, and did a great job on my nails. He also does amazing pedicures. I give Tom 4.5 stars, but shop 3 stars. The ladies are always unfriendly over the phone, and also to people who are not their regulars.
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Blue Jay Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 04:00 PM |
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