Quick Facts About Nail Luv
Strengths:
1. Clean and CoVid friendly: The salon takes cleanliness and safety seriously by requiring masks, hand washing, and keeping the salon clean. This is a major strength, especially during the ongoing pandemic.
2. Friendly and accommodating staff: Many customers commented on the friendly and professional staff, making the salon a welcoming and comfortable environment.
3. Good selection of colors: The salon is praised for having a wide range of nail polish colors to choose from, allowing customers to find their preferred shade.
4. Skillful and talented nail technicians: Some customers mentioned the skill and talent of the nail technicians, noting that they were satisfied with the end result of their nail services.
5. Making it right for customer satisfaction: One customer mentioned that the salon goes the extra mile to ensure customer satisfaction by addressing any concerns or issues until the customer is fully satisfied.
Weaknesses:
1. Not providing requested nail design: One customer mentioned that their nails did not turn out exactly as they had requested. While they were not upset, this shows that there might be room for improvement in properly understanding and implementing customer requests.
2. Inappropriate comments: A customer mentioned that a staff member made an uncalled for comment about their weight/acne during their visit. This is a significant weakness, as it can make customers feel uncomfortable and negatively impact their overall experience.
3. Issues with nail quality and brand choice: One customer expressed disappointment with the quality of their nails, stating that the finish did not look good after a few hours. They also mentioned that the salon does not allow customers to choose their own nail polish brand, which raised concerns about the quality of the products being used.
4. Inconsistency in service: The same customer who had issues with the overall nail quality also mentioned that their foot spa was not working and that their toe nails were not filed evenly. This suggests that there may be inconsistencies in the quality of service provided by the salon.
5. Nail cuticle cuts: Another customer mentioned that two of their nail cuticles were cut during their visit. This is a significant weakness, as it shows a lack of attention to detail and proper technique by the nail technician.
Overall, Nail Luv place demonstrates strengths in cleanliness, friendly staff, color selection, and customer satisfaction efforts. However, there are weaknesses in fulfilling specific customer requests, inappropriate comments, nail quality and brand choice, consistency in service, and attention to detail during nail services. These weaknesses should be addressed in order to improve the overall customer experience at Nail Luv place.
Best TL Reviews
Nails turned out fine, not exactly what I asked for but I'm not upset at what I got. However I will say as a future tip to not comment on a clients weight/acne. It was uncalled for. I went to get my nails done not to be scrutinized over my appearance- you don't know what health issues someone is dealing with so step with kindness!
I absolutely loved being here. They are CoVid friendly by keeping it clean and requiring masks at all times as well as making sure you wash your hands before they start. Ace, the owner, did my nails and they are beautiful. He did a gel polish and was friendly and kind and mindful of what I was asking for. Definitely coming here again!
I feel bad writing this because I know how hard nail professionals work, but I was so disappointed in my experience here.
They are very nice and accommodating, but:
-The "spa" in the foot bath was not working
-My toe nails were not filed evenly
-They don't let you choose your nail polish (I always choose OPI because I know I can depend on the quality), so not sure what brand of polish they use, but after a couple of hours, the finish does not look good (so pretty sure it's not OPI)
-Two of my nail cuticles were cut.
On the good side:
-She did a good job smoothing out my feet.
The best and will not disappoint! Diamond is the sweetest and so good at what she goes. It’s clean and they have the best selection of colors. ❤️
We love are nails!! Thanks aunty and diamond for these. You earned two
Regular customers now. Love the place. The make it right until your fully satisfied with the services.
Best pedicure ive had in along time. Sue was great and she did an awesome job
Very pleased with my nails, thank you. There is also friendly and professional people who will take care of you amazingly!
Absolutely amazing people there. Took my granddaughter for a girls day to get mani pedi. Every was great!! Highly recommend!!
Place Pictures
Nail Luv Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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