Unique Salon & Day Spa

+1 718-331-0550

6922 Bay Pkwy, Brooklyn, NY 11204 United States of America

Open Today: -

Quick Facts About Unique Salon & Day Spa

Unique Salon & Day Spa has received a range of comments, both positive and negative, highlighting the strengths and weaknesses of the establishment. In this analysis, we will examine these comments to gain a comprehensive understanding of the strengths and weaknesses of Unique Salon & Day Spa.

Starting with the positive comments, one customer mentioned that they have been going to Unique for a few years and have always been pleased with the service. This demonstrates that the salon has managed to retain a loyal customer base by consistently delivering satisfactory experiences. The fact that Unique was open on Father's Day for a special occasion also shows their dedication to going the extra mile for their customers. This highlights the salon's commitment to customer satisfaction and their willingness to accommodate special requests.

Another positive comment came from a customer who was recommended to visit Unique by their mother-in-law. They described the customer service as being on point, from booking the appointment to the end of the treatment. This indicates that the salon has a well-organized and efficient booking system, ensuring a smooth and hassle-free experience for customers. The positive recommendation from a family member also reflects the salon's ability to build trust and gain new customers through word-of-mouth referrals.

Several customers praised the cleanliness and ambiance of Unique Salon & Day Spa. One customer specifically mentioned that it was a nice, clean environment, while another commented on the beautiful and clean facilities. This demonstrates that the salon places importance on cleanliness and hygiene, which is crucial for a spa environment. Cleanliness is not only visually appealing to customers but also essential in maintaining a safe and healthy environment.

Positive comments were also made about the professionalism of the staff at Unique Salon & Day Spa. One customer noted that the Russian staff were friendly and professional, providing excellent facials at reasonable prices. This indicates that the salon has a skilled and well-trained team who are able to deliver high-quality treatments. The mention of reasonable prices suggests that Unique offers competitive pricing, making their services accessible to a wider range of customers.

Moving on to the negative comments, one customer expressed dissatisfaction with their experience, suggesting that the hairdresser may be inexperienced. This highlights a potential weakness in the salon's hairdressing services. It could be beneficial for Unique Salon & Day Spa to ensure that all their staff members, including hairdressers, receive proper training and stay up to date with the latest techniques and trends. This will help to avoid any customer dissatisfaction due to inexperienced staff.

Another negative review criticized the facial service they received. The customer mentioned that two people were given facials at the same time, which they found unprofessional, especially during a pandemic. The comment also mentioned that the steam was not working, and the staff member assigned to them was not present for more than 10 minutes. This portrays a lack of attention and poor customer service. Unique Salon & Day Spa should take note of this feedback and ensure that each customer receives the undivided attention they deserve during their treatments. This will help to improve customer satisfaction and overall experience.

One customer described their gel manicure as turning out beautiful. This indicates that the salon provides high-quality nail services. However, this comment does not provide any further details about the overall experience or the customer service received. To fully understand the strengths and weaknesses of Unique Salon & Day Spa in relation to their nail services, more feedback from other customers would be necessary.

In conclusion, Unique Salon & Day Spa has a number of strengths that have been highlighted by customer comments. These include their ability to retain a loyal customer base, their dedication to customer satisfaction, the efficiency of their booking system, the cleanliness and ambiance of their facilities, and the professionalism of their staff. However, there are also areas that could be improved, such as ensuring that all staff members receive proper training, providing undivided attention to each customer, and addressing any issues with equipment or facilities promptly. By addressing these weaknesses, Unique Salon & Day Spa can further enhance the overall customer experience and strengthen their reputation.

Best TL Reviews

Unique has been a go to spot for me and my wife for a free year's and I am always blessed by the service. This year the team opened up on fathers day so my wife could treat me. Thank you unique for going the extra mile

Worst place in brooklyn. I do not advise anyone. such institutions need to be avoided. The hairdresser is probably just learning.

Was recommended by my mother-in-law and I must say my husband and I loved every minute of our treatment. Would definitely be going back again soon, customer service was on point, from the beginning of booking my appointment to the very ending.......I would definitely recommend you try them out..

It looks like they dipped my fingers into a bucket of clay

I will never come back to that place even for free. Maybe the use to be good...But what experience I have today was awful. First of all for facial 2 person in same time can you emergent specially during pandemic ..than steam was not working at all ...we talking about facial...and also the person who work with me not been with me even for 10 min...I came for just lie down in spa....Really?

Nice, clean environment. Experience was wonderful. Irene made me feel comfortable & explained everything before she did it. Plan on going once a month for my facial & wrap.

Best place to get facials hands down. Friendly Russian folks that are very professional and aren't overpriced like most spas in Brooklyn. I go there once every few months and am always satisfied.

Had UV gel done & my nails came out beautiful. What a nice, clean beautiful place, great service very friendly. Couldn't be any happier.