Nail Salon

+1 205-699-5587

8525 Whitfield Ave # 127, Leeds, AL 35094 United States of America

Open Today: -

Quick Facts About Nail Salon

Strengths: 1. Positive customer experience: One customer mentioned that they had a wonderful experience at the nail salon, with friendly and polite staff. This is a strength as it shows that the salon has the ability to provide a positive experience to customers, creating a welcoming and friendly environment.

2. Quality service: Another comment mentioned that the pedicure was the best they had ever had and the manicure was done nicely. This indicates that the salon has the ability to provide high-quality services that meet or exceed customer expectations. This is a strength as it helps to build customer loyalty and positive word-of-mouth recommendations.

3. Skilled nail technicians: Several comments mentioned the skilled work of the nail technicians. This shows that the salon has skilled staff who are able to perform nail services to a high standard. Skilled nail technicians are a strength as they can attract and retain customers who are looking for top-quality results.

4. Attention to detail: Several comments mentioned that the technicians took their time and paid attention to detail during the service. This is a strength as it shows that the salon prioritizes quality and ensuring that customers are satisfied with the results.

Weaknesses: 1. Inconsistent service: One customer mentioned that their gel polish peeled off and their toes were even worse after just one hour. This indicates that there may be inconsistencies in the quality and durability of the services provided. Inconsistent service is a weakness as it can lead to customer dissatisfaction and negative reviews.

2. Poor communication and customer neglect: One customer complained about poor communication and feeling neglected while receiving a pedicure. They mentioned that the technician did not speak to them, ran their water without checking if it was okay, and preferred another customer over them. This is a weakness as it shows a lack of professionalism and customer care, which can lead to negative experiences and a loss of customers.

3. Pushy behavior concerning tips: Multiple comments mentioned pushy behavior from the staff regarding tips. This is a weakness as it can create discomfort for customers and give the impression that the salon is more focused on monetary gains rather than providing a satisfactory service.

4. Price discrepancies: One customer mentioned that the quoted price increased once the service started. This is a weakness as it can create a sense of distrust and frustration among customers. Inconsistencies in pricing can lead to negative experiences and a loss of trust in the salon.

In conclusion, the nail salon has strengths in providing a positive customer experience, high-quality service, skilled nail technicians, and attention to detail. However, there are weaknesses in terms of inconsistent service, poor communication and customer neglect, pushy behavior concerning tips, and price discrepancies. Addressing these weaknesses can help improve the overall customer experience and reputation of the nail salon.

Best TL Reviews

I will never use this place again! One hour later and the “gel”polish is peeling off and my toes are even worse! I called and they said come back up here and we “fix” it! Hell it should have been done right in the first place! $127 dollars and I’m going into a holiday weekend like this!!!

They did amazing!! I got Valentine’s Day nails and I very satisfied. They were all so nice and polite and talked to me like a friend!!!!

This place is horrible..

i went in for a pedicure and was told to pick out a color and was sent to back and not spoke to at all. The guy ran my water never asked if it was ok just walked away. I sat there 15mins in warm/ cold water. Another lady walks in with her daughter he runs their water ask if it’s ok then puts soaking salt in there water not mine..

then he walks up front and never says anything to me..

i put my shoes back on and walked out placing polish back on shelve. they never said anything.

Trust I will never come back to this establishment.

They should be aware of the people that they try to ignore. You never know who they are..

I guess even in their eyes. color matters so you can imagine what the lady and her daughter color was versus mine.

But just so they will know. It would’ve been a nice tip for you and a new client.

They don’t deserve a star they need a negative. But I couldn’t post without one.

My sister & I almost skipped this place for manicures, pedicures & a fill because of the bad reviews. I personally think my pedicure was the best I’ve ever had & the manicure was done nicely. My sisters fill-in came out beautifully. Overall we had a wonderful experience here & both of our nail technicians were polite & courteous. I suggest giving them a try. We were both very satisfied & happy ????

This is really ridiculous! My daughters nails were lifting and needed a refill but she decided to have them taken off since her natural nails were grown underneath to a decent length.

The photo shows what the rude lady did to her. I can't believe they stay in business doing this to people!

I’m on vacation & i just needed my nails taken off and both Tris and Peter were so sweet to me. They took their time taking my nails off???? tris did a fantastic job with my manicure! If I lived here I would totally come back. Thank you so much again!

I went to this shop years ago , stop going because they actually ask you for tips and always tried to pad your bill by adding services you didn’t ask for.They would ask you personal questions like how much money do you make,what’s your mortgage payment,where do you live,how much is your car note.

My daughter and I went to this place for pedicures and manicures this morning. The staff was nice but pushy about tips. They quoted me one price when we started but the price increased when they started. I will not go back because they will tip you to death. The finished nails looked great!