Nailbox Salon & Spa - Shelby Twp, MI

+1 586-737-0617

13921 Hall Rd, Shelby Twp, MI 48315 United States of America

Open Today: -

Quick Facts About Nailbox Salon & Spa - Shelby Twp, MI

Strengths:

1. Excellent customer service: One customer mentioned that the staff was kind and nice, providing a great experience for her and her family. 2. Talented nail technicians: Many customers praised the skills and talent of the manicurists, specifically mentioning DD's ability to create long-lasting nails with great designs. 3. Long-lasting results: Multiple customers mentioned that their nails lasted for several weeks after visiting the salon, indicating that the products used and the application techniques were effective. 4. Cleanliness: The salon was mentioned as being clean by one customer, indicating that the staff takes hygiene seriously. 5. Cute interior: Despite some negative experiences, one customer mentioned that the salon had a cute interior, which could potentially attract customers who appreciate aesthetic appeal.

Weaknesses:

1. Inconsistent quality: One customer mentioned that their nails were infected after a visit to the salon, which indicates a potential lack of attention to hygiene and sanitation practices. 2. Poor attention to detail: According to one comment, the hairdresser-turned-manicurist left spots of the old polish under the new polish, indicating a lack of thoroughness and attention to detail. 3. Unprofessionalism: Complaints about bad attitudes and unwelcoming behavior from staff members were mentioned by multiple customers. This suggests a potential lack of professionalism and customer-centric approach. 4. Lack of refund policy: One customer had a negative experience and mentioned that the salon refused to issue a refund. This lack of flexibility in addressing customer concerns could lead to dissatisfaction and loss of trust. 5. Maintenance issues: Several customers mentioned that the salon had maintenance issues, such as a dirty bathroom, broken light, and a malfunctioning paper towel dispenser. These issues can create a negative impression of the salon and suggest a lack of care from the owner.

In conclusion, Nailbox Salon & Spa has strengths in terms of customer service, talented nail technicians, long-lasting results, and cleanliness. However, they have weaknesses in inconsistent quality, poor attention to detail, unprofessional behavior, lack of a refund policy, and maintenance issues. These weaknesses may adversely affect the overall customer experience and deter potential customers from returning or recommending the salon.

Best TL Reviews

Gel was 2 coats and when the hairdresser-turned-manicurist finished, she said "well you can see a few spots of the old blue polish under your pink polish but aside from that, how do they look?" Like she was so proud of herself. Pretty sure one of my nails is infected now also. The salon is nasty old and dirty, couldnt wait to get out wont be back.

I went with my mom and sister to get pedicures for my moms birthday and everyone was so kind and nice. They did a great job on all 3 of our feet. Customer service really means a lot to us and they did a fantastic job. We will be back!

-megan

DD is extremely talented. My nails last 3-4 weeks! Products are excellent, Amazing costumer service, Very clean!

I've been going to DeeDee for about a year now. She does a fantastic job with dip and pedicures! She is a fantastic artist also with design.

DD does an amazing job with my acrylic nails! They are perfection every time! She is the best!

The worst experience at a nail salon and they refused to refund. The first color she used started marbling on my nails and after THREE coats of gel you could still see my nails. I asked for a different color and instead of clearing the polish completely she butchered my nails. I have top coat all over my fingertips, you can still see spots of the original color, and there is chunks of polish underneath the new coat. The manager told me not to worry because the top coat will wash off in the shower. Never knew a service you paid for that has to be completed at home.

I have nail polish all over my fingers.

Not to mention the place is falling apart: the bathroom is disgusting, along with the sink you wash your hands in. The nail light kept going out every 10 seconds and had to restart, and the cheap painter they used painted over their electrical wall plates.

Shows how much the owner cares about his establishment. Can’t even fix his paper towel dispenser in a bathroom in over a year.

I had a friend go here the day before her wedding. Her nails looked alright, but one already chipped on the morning of (they were only short nails)...so I took her in on wedding day to fix them up and waited a very long time to speak to someone. Once the lady finally comes up front she has nothing but a bad attitude, very unwelcoming. I sat in the lounge area as I waited for her nail to get fixed. 3 other customers came in waiting..AND WAITING. They lady finally came and gave them an attitude too. It's a shame because the inside looks very cute. Don't think I'd waste my money here.

Michelle done me the worst manicure ever, still have dead cuticles! After expressing my happiness, Sabrina didn’t care.