Nails 1st

+1 301-729-1501

926 National Hwy, La Vale, MD 21502 United States of America

Open Today: -

Quick Facts About Nails 1st

Nails 1st has received both positive and negative feedback from customers. In this analysis, we will explore the strengths and weaknesses of the salon based on the comments provided.

Starting with the strengths, one recurring theme is the excellent customer service. Multiple customers comment on the friendliness and helpfulness of the staff. They go above and beyond to ensure customer satisfaction, even offering discounts for patience and providing extra work to meet customer requests. This commitment to customer service is a major strength and sets Nails 1st apart from its competitors.

Another strength highlighted by customers is the quality of the pedicures. Several customers mention that it was the best pedicure they had ever received, complimenting the attention to detail and the use of hot stones. This indicates that the salon excels in providing relaxing and top-notch pedicure services.

Customers also appreciate the fair pricing at Nails 1st. They mention that the salon offers competitive prices compared to other establishments in the area. This affordability factor is likely attractive to a wider demographic and can help Nails 1st build a loyal customer base.

Additionally, the salon's professionalism and cleanliness are praised by customers. They mention that the salon is clean and that the workers are professional in their approach. This attention to hygiene and professionalism is essential for any salon to gain customer trust and loyalty.

Moving on to the weaknesses, the most significant issue raised by customers is the length of time it takes to get nails done. One customer mentions that it took three hours to complete their service, which is a considerable amount of time. This extended duration can be frustrating for customers who have other commitments or limited free time. Improving efficiency in service delivery could address this weakness and enhance the overall customer experience.

Another weakness mentioned is the inconsistency in the quality of the nail services. One customer remarks that their nails were not shaped, filed, or painted correctly. They also note that some nails were longer on one side than the other. This indicates a lack of attention to detail and a potential inconsistency in the skills of the nail technicians. Addressing this weakness by providing additional training and oversight could help maintain consistency in service quality.

Another minor weakness mentioned by a customer is the strong fumes in the salon. It made the customer sick initially, although they adjusted over time. This indicates an issue with ventilation or air quality in the salon. Improving the air circulation or using odor-neutralizing techniques can help mitigate this weakness and provide a more pleasant experience for customers.

In summary, Nails 1st has several strengths that contribute to positive customer experiences. These strengths include excellent customer service, outstanding pedicures, fair pricing, and professionalism. However, there are also weaknesses that should be addressed, such as the lengthy service duration, inconsistent quality, and strong fumes. By addressing these weaknesses and building upon their strengths, Nails 1st can continue to provide exceptional service and attract a loyal customer base.

Best TL Reviews

The staff all seemed super friendly, and though their prices are very fair, I just was not satisfied with my service. It took three hours to get my nails done, and they’re shaped right, filed right, or painted right and most are longer on one side then the other. When I started pointing out the small flaws in the beginning, he just kept saying he was gonna fix them so I just let him do his thing and they looked like this in the end.

Best pedicure I have ever had. Lily and Kim did an excellent job! They are very detailed and do an excellent job. It’s also the first pedicure I’ve ever had where they used hot stones.

Only downside was the fumes were a bit strong and were making me sick at first but I adjusted. I may recommend coming in the morning to avoid this. But all in all a good experience!

Great customer service, they go above and beyond. The pricing is good. I showed them a reference photo of what I wanted and they didn't have the glitter shown in the photo so they took the time to mix like 6 different glitters to get it to exactly what I asked for. When I went in they were busy so they also gave me a discount for being patient and waiting. Even though I was a walk in and they had to do extra work to give me what I wanted they still gave me a discount. Plus my nails look amazing! I highly recommend this nail salon. You won't be disappointed at all.

7/12 Adding to my review it's the only place I go and every time I'm never disappointed I still highly recommend, they are amazing!

My pedicure was the absolute best I've ever had! I will be going back for sure and making this my regular nail salon. Their prices are the best in the area and the service was outstanding.

My daughter and I called very last minute last month when trying to get ready to rush out of town for meetings. They so graciously worked both of us in and we were so pleased with the friendly service and attention to detail. We have been back twice and will continue to visit. THANKS, Nails 1st!

This was my first visit to Nails 1st, but it certainly will not be my last. Very professional, clean and their work is awesome!

I really appreciate the care and quality they put into doing my nails. The nail artwork is exceptional. Anyone thinking about getting their nails done here. DO IT you will love them!! Everyone is very friendly and helpful!!

My two daughters and I got pedicures. The workers were friendly. They use hot wax and do a terrific job massaging your legs and feet. The prices are good! Thank you for a wonderful experience! We will be back!