Quick Facts About Sparkle Nail & Spa
Sparkle Nail & Spa, based on the comments provided, has several strengths and weaknesses. Let's analyze and discuss them in detail.
Strengths:
1. Highly skilled and talented technicians: Many customers have praised specific nail technicians, such as V and Lee, for their exceptional nail art and dip nail services. They have been able to create nails that fit perfectly, and their attention to detail is commendable.
2. Excellent customer service: Multiple customers have mentioned how they were treated with respect and made to feel like part of the family. The staff, including V and Tony, are said to go the extra mile to ensure customer satisfaction and have a warm and inviting demeanor.
3. Relaxing atmosphere: The spa has been described as clean, decorated nicely, and located in a nice area. The massages provided during pedicures are considered top-notch, adding to the overall relaxing experience.
4. Accommodating and attentive: The salon has been praised for its ability to accommodate groups and allow friends or family members to sit together during their treatments. Additionally, they have been gentle and considerate towards customers with specific foot issues, such as calluses.
5. Location convenience: The salon's location in Lake Mary is seen as a positive aspect. Customers appreciate the proximity to other establishments, like restaurants, allowing them to easily combine their nail appointments with other activities.
Weaknesses:
1. Hygiene concerns: While the spa is generally described as clean, a few customers have mentioned issues related to nail dust on products and the reuse of tools without proper sterilization. This could be a cause for concern as it may compromise the health and safety of the customers.
2. Inconsistency in service quality: One reviewer had a negative experience with a dip manicure. The nail chipped immediately after leaving the salon, and despite requesting a refund, they were ignored. This inconsistency in service quality and the salon's response to customer complaints can undermine its reputation.
3. Issues with equipment: A customer reported being burned by the drill multiple times and even getting cuts. They also noted that the nails weren't allowed sufficient time to dry, leading to smudging. These concerns indicate a lack of attention to detail regarding equipment maintenance and post-treatment care.
In conclusion, Sparkle Nail & Spa has several strengths, including skilled technicians, excellent customer service, a relaxing atmosphere, accommodating nature, and a convenient location. However, the salon needs to address hygiene concerns, improve consistency in service quality, and ensure proper equipment maintenance to address the mentioned weaknesses. Taking appropriate measures to rectify these issues will help enhance the overall experience and reputation of Sparkle Nail & Spa.
Best TL Reviews
Vee!!!! She's the best! She corrected the "coffin" shape I had gotten at a nail salon around the corner from them. The gel color French tip is on point! Vee perfectly created the nails that fit my fingers. I highly recommend visiting her ASAP!
I've been a loyal customer of Sparkle nail since last year, V does my nails and is always very detailed, Anthony does my pedicures and is extremely attentive. I've been on my own, with my daughter and with my mother, I'm treated with respect and always feel like they're going the extra mile for me, this business has become a part of my family! Highly recommend
They give the BEST massages during pedicures and Lee is amazing at doing dip nails. I would love to give it 5 starts but there is a lot of nail dust on products and they don’t use new tools everytime. I’ve never had anyone do my nails as perfect as Lee though! But i think they could use a nice deep clean of the place.
I can’t say enough great things about
Sparkle Nails in
Lake Mary.
V and Tony are outstanding, as is the rest of the staff.
They are professional, kind, warm, and superb at what they do!
The salon is always clean, and inviting.
My nails always look beautiful because of the attention to detail they take with every client.
Wonderful location too!
After getting my mani and a pedicure I meet friends for lunch or dinner at 4th Street a few door away.
I highly recommend
Sparkle Nails!
A
Happy long time custommmmpr
Karen B.
Lake Mary
This located in a very nice area. Very clean, and decorated nicely. I went here with a group of four for pedicures and they were very nice and accommodating. We were all able to sit together and I noticed they made sure another group at the manicure area were able to sit together after someone else left. They were very gentle when it came to a few people in my group with feet issues, such as calluses.
I was kind of worried considering the amount of one star reviews on here. While we were there I was reminded we’re in a “nicer” area and for some reason people here tend to need to find some reason to complain. I overheard the tech show the gel polish to someone to make sure it matched their choice from the card and she acted like it was the rudest question. So take some of the reviews with a grain of salt.
Horrible experience not only did i get burnt by the drill several times i also got cut by it on 4 of my fingers… i should of left after the 2nd time i got burnt by the drill.. all the supplies wasnt sterilized everything had nail dust all over it… still ended up paying 45.00 for a poor job.. i will not be back to this location. Now have to let my fingers heal to have this mess taken off and redone elsewhere…they dont even allow time for the nails to dry they use a fan it smudged alot at this point i was over it paid and left…
Tony's Nails desigh for my wife (Sparkle Nail & Spa ) is by far the best place in FL, they are always willing to take you as a walk in or let you know how long the wait will be they are not pushy as to what you don't want. I love it here and have been a loyal customer since he's been open. They are all so nice I usually go to Mimi but anyone there does a great job anyways. I will continue to do business with them and highly recommend this salon to everyone!
I have been a loyal customer to this salon for 4+ years (coming EVERY 2 weeks). I received a dip manicure yesterday and my nail chipped immediately after leaving. I went back later at night to fix the nail. They did redo the chipped nail at no cost, but did not redo the entire nail. She chose not to remove the dip powder and instead just dipped over it and filed it down and painted over it. My nail now has lines all over it and looks terrible. I reached out to get a refund for the service and have been ghosted. I will not return — sad.
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Sparkle Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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