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Nails Arts

+1 804-262-6777
5105 Lakeside Ave, Henrico, VA 23228 United States of America
Open Today: 10:00 AM - 07:00 PM

Quick Facts About Nails Arts

Nails Arts has both strengths and weaknesses, as indicated by the comments above. Firstly, one of the strengths mentioned is that the nail technicians do a great job and are fast. This is supported by a customer who mentioned that their manicure and pedicure lasted for over two weeks without chipping or peeling. This indicates that the salon provides quality service and ensures long-lasting results.
Another strength mentioned is that the salon has convenient opening hours, including Sundays. This is appreciated by customers who need last-minute appointments or have busy schedules. Additionally, the prompt and efficient service provided by the salon, even during busy times, is praised by customers. One customer mentioned that they were able to get a manicure and pedicure quickly, despite dropping by on short notice. This showcases the salon's ability to accommodate customers and keep wait times to a minimum.
The affordability of the salon is also mentioned as a strength. One customer noted that the prices were great, and another mentioned that the services provided were very affordable. This makes the salon accessible to a wide range of customers and encourages repeat business.
The friendliness and professionalism of the nail technicians are also highlighted as positives. Customers appreciate the personalized service and the attention given to their specific needs. The technician named Lilly is mentioned multiple times for her excellent service and delicate touch. This indicates that the salon employs skilled and attentive staff who make customers feel comfortable and well taken care of.
However, there are some weaknesses mentioned as well. One complaint is regarding the lack of communication about additional charges. One customer mentioned being surprised by an extra $10 charge for gel nail polish removal during a pedicure. This lack of transparency can lead to customer dissatisfaction and may discourage repeat business.
Another common complaint is the wait times. While some customers understand that salons generally have wait times, others express frustration with the wait. It's important for the salon to manage its appointments and walk-ins effectively to minimize wait times and improve customer satisfaction.
One customer mentioned feeling rushed during their visit, resulting in a subpar manicure and pedicure experience. This suggests that the salon may not consistently prioritize quality over speed, which can lead to unsatisfied customers. The customer also mentioned issues with nail polish coverage and cuticle work, indicating potential inconsistencies in service quality.
Based on the comments above, it is clear that Nails Arts has strengths in terms of skilled technicians, long-lasting results, affordability, and convenient opening hours. However, the salon could benefit from improving communication about additional charges, managing wait times more effectively, and ensuring consistent service quality by avoiding rushed experiences. By addressing these weaknesses, the salon can enhance customer satisfaction and loyalty.


Best TL Reviews

It’s been 7 days since I’ve had this manicure and it looks like it’s been 2 weeks. I’ve been here before and my nails lasted a good 2 weeks without chipping and pealing. I wish I would have gotten the first nail technician’s name so I could have gone back to her. But I don’t think I’ll be back again. Also they charge you an extra $10 to take off gel on your pedicure. I wish they would have told me over the phone instead of while she was in the middle of doing my toes.
The nail techs were so fast and did a great job! I can report that 2+ weeks later, my mani/pedi is still going strong and looking great!
Lateset closing shop I know of. Open Sunday’s and all. I needed to get dolled up on the fly (medi-pedi) and my girl stayed back and got me right very quickly and no the job did not look rushed at all. She was so nice and professional although she was doing pedi/mani & answering the phones. Awesome service!
Friendly ladies, several color options, great price. Dropped by Nails Arts this afternoon and they were not busy. I got a manicure done with Lilly. She was very friendly. I didn’t have cash with me so I had to stop by a bank atm. Don’t forget to bring cash to tip your technician. There is a citgo on lakeside if you turn right and if you turn left on lakeside there is a BB&T and a Bank of America, just a short distance away. I recommend this nail salon for their quality and quick and friendly service!
Took my wife to them.... The nail techs name was Lilly... She did an amazing job on her nails... Very affordable... Very clean.... I called around 7pm and got in at 8pm that same night...would recommend
Alot of these negative reviews are about the wait. For one. Most salons have a wait. Two. It is worth the wait. Lilly took the time to be delicate with my thin nails and to make sure each nail was perfect.
Let me start off by saying Lily was so nice and sweet but I paid $110 for a rushed manicure and pedicure. First off, my pedicure was done in 15 mins (if even that, but I waited and soaked in the water for about 30 mins. No massage or nothing after my pedicure) and my acrylic nail set was done in about 30. Nail polish did not cover my entire nail, and she didn’t not clean up around my nails at all. I showed her what was wrong and all the did was file the side of my nail down instead of going back and applying more polish correctly . My cuticles were not cut right and overall I just wasn’t satisfied. I was a walk-in and she did have a few appointments (which there nails looks great) but I rather them turn me around instead of taking my money and doing a half job. I probably won’t return, but if you do decide to go here book by appointment, seems like that’s the only way to get proper mani and pedi. They also charge extra to take off gel nail polish which I think is crazy!
I've been seeing Linda for at least a year and have had consistently good service. My feet need extra attention for roughness and calluses on the soles, and when I leave there they feel so soft! Plus the polish always comes out great. And Linda is so nice!

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Nails Arts Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 10:00 AM - 08:00 PM
Tuesday 11:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 10:00 AM - 07:00 PM
Sunday 10:00 AM - 07:00 PM

How to go there

Location