Quick Facts About Nails Now
Nails Now is a nail salon that appears to have both strengths and weaknesses based on the comments provided. It is important to analyze these comments to gain a comprehensive understanding of the salon's overall quality and customer satisfaction.
One of the significant strengths mentioned multiple times is the friendly and accommodating staff. Customers appreciate the kind treatment they receive from both the owners and the nail technicians. The salon has built a positive reputation and has garnered loyalty from long-time customers. This indicates that the salon values customer satisfaction and prioritizes providing a friendly and welcoming environment.
Another strength mentioned is the salon's ability to complete services in a timely manner. Customers appreciate the efficiency and quick service, particularly one visitor who mentioned being done in less than an hour. This suggests that the salon is well-organized and efficiently manages customer appointments, ensuring a timely experience.
Additionally, the salon's artistic capabilities are highlighted in one comment. A customer specifically mentioned a nail technician named Tommy, who is described as an artist rather than just a nail technician. This indicates that Nails Now has skilled technicians who can provide unique and creative designs, catering to customers' desires for personalized and artistic nail services.
On the other hand, there are a few weaknesses mentioned by dissatisfied customers. One customer reported negative experiences with the staff, stating that they demeaned other customers and engaged in gossip and drama. This indicates a lack of professionalism and creates an unwelcome environment for customers who are seeking relaxation and a positive experience. It is crucial for the salon to address these issues and ensure that staff members maintain a professional and courteous manner at all times.
Another weakness highlighted by a dissatisfied customer is the decline in customer service since the ownership changed. Complaints about a crabby and rude receptionist reflect poorly on the salon, as customer service is a crucial component of any service-oriented business. It is important for the management to address these concerns and ensure that all staff members provide quality customer service consistently.
Furthermore, a particularly concerning weakness is the mistreatment of customers based on their personal identity and beliefs. One customer reported that they were hung up on when requesting a female technician due to wearing a hijab. The salon's refusal to accommodate the customer and the subsequent mistreatment, including the theft of funds from a gift card, are grave offenses. Such discriminatory behavior should never be tolerated, and it severely impacts the salon's reputation and integrity.
In conclusion, Nails Now has several strengths including friendly staff, efficient service, and talented nail technicians. However, there are also significant weaknesses, such as unprofessional behavior, poor customer service, and discrimination. It is essential for the salon to address these weaknesses to provide a consistently positive experience for all customers and maintain a strong reputation in the industry.
Best TL Reviews
I love loveeeeee coming here. I've been coming to this nail salon for about 3-4 years. The owners are great people as well as their nail techs. They have always treated me well. I've never left unsatisfied. I really do appreciate their hard work and dedication to their salon. 10/10. These are some of my most recent nails! (:
I have been going for at least 8 years, 2 different owners, and they are fantastic! I always get treated kindly, and I enjoy the work by each nail tech. They know my likes and dislikes well enough to recommend colors when I can't decide, which is 50% of the time. Highly recommend!!
Just visiting Illinois and wanted to get my nails done. This place is great! Went on a Sunday. Got helped right away, was done in less than an hour! Very friendly techs. If I ever come by IL again I will definitely stop by.
The staff put down other customers to me while doing my nails. They also began complaining about customers who don't tip or expect too much and blamed customers for their nails popping off. (A few of my nails popped off within a day also!) It was uncomfortable to sit there with such mean and negative staff. I just want to relax and get my nails done and don't want drama. I will NEVER go back.
I moved to Arlington Heights from Vancouver Wa. Finding a good nail artist is tough. I found ok nail techs but I wanted an artist. I found Tommy from a girl I saw at Starbucks. I drive almost an hour to have him do my nails. He is truly an artist, not just a nail tech. He always has complete artistic freedom and he SLAYS it EVERY time. Make an appointment...he is worth the wait! The Salon itself is clean, the gals are super friendly and I am so happy I found this place!! All the nails in my photos are hand painted! *Update* I moved to Florida and there is NO ONE who does what Tommy does. ????
I have gone there for years since it opened. They have different owners now. The customer service has gone downhill ever since. The lady who answers the phone is always crabby and rude, twice I have gone in and she argues about my appointment. Today was the last time. There are so many nicer, friendlier and Clean place to get your nails serviced in our area! I will spend my money somewhere that does not treat me like they are doing me a favor. It was empty and I was 5 minutes early.
Nails Now is a relaxing environment with friendly staff. My mom, sister in law and I had a girls manicure date which they were able to accommodate. We were all happy with our manicures. Everyone was professional. Would highly recommend!
This nail salon offers the worst service I’ve ever seen in my life. My daughter came here to get her nails done after her fiancé got her a gift certificate here. When they messed up, she tried to politely mention it and ask if it could be fixed and they went off on her. She tried to not make the problem any bigger and simply left. My daughter refused to get service there again so she gave me the rest of her gift certificate. So, Today I came back only because of the money left on the certificate and to give them another chance. When I called to schedule the appointment over the phone I tried to let them know ahead of time I would need a female tech because I wear the hijab. They hung up on me before I could even ask. Then when I came into the salon I asked if I was going to have a female tech. They said this required a special request ahead of time. When I mentioned that I was hung up on twice they made it into a huge problem. They then refused to service me and also refused to give me the money back from the gift card. So they stole $30. I’ve never been so uncomfortable and mistreated for literally no reason at all. Please take your money somewhere else, because this place is the worst I’ve ever been. They screamed at me and my daughter on multiple occasions and displayed no courtesy, manners, kindness, or skill.
Place Pictures
Nails Now Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 09:30 AM - 03:00 PM |
How to go there
Location
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