New Image

+1 901-872-3172

8390 TN-3 #109, Millington, TN 38053 United States of America

Open Today: -

Quick Facts About New Image

New Image Place is a hair salon that garners mixed reviews from customers. Based on the comments provided, we can identify several strengths and weaknesses of the establishment.

One of the strengths of New Image Place is the positive feedback regarding specific stylists. Melissa and Adrian have been praised for their excellent haircuts and for understanding their clients' preferences. Melissa, in particular, has garnered long-standing loyalty from a customer. This suggests that the salon has skilled stylists who are capable of delivering satisfying results to their clients.

Furthermore, Jen has been hailed as a master colorist and stylist, and her expertise in coloring and perming hair has left customers feeling confident and beautiful. The fact that she also caters to older customers, such as the 81-year-old mother of one commenter, indicates that New Image Place is inclusive and caters to a diverse range of customers.

Affordable pricing is another strength mentioned by a satisfied customer. This suggests that New Image Place offers competitive pricing compared to other salons in the area, making it a more accessible option for individuals who may have budget constraints.

On the other hand, there are several weaknesses that are evident from the negative comments. The most prominent issue is the lack of cleanliness and hygiene at the salon. Multiple commenters have expressed their anger and disgust towards the filthiness of the place. This is a serious concern as cleanliness is a basic expectation in any establishment, especially one that deals with personal grooming.

The unprofessional behavior of the staff is another weakness. Customers have complained about rude behavior, employees being on their phones during appointments, and even encountering a staff member who smelled like marijuana. Such unprofessionalism can seriously affect the reputation and credibility of the salon.

In terms of haircut quality, there are mixed reviews. While some customers have praised specific stylists for their skills, others have expressed dissatisfaction, claiming that their desired style was not achieved or that they received a completely different haircut from what they asked for. Consistency in delivering customer requests is essential for a salon's success, and the negative experiences described suggest a lack of proficiency in this regard.

In addition, there have been complaints about gender discrimination and mistreatment. One commenter mentioned that a friend who identified as ftm and requested a men's cut was charged as a woman and faced rude and aggressive behavior when this issue was raised. Gender sensitivity and respectful treatment of all customers is crucial in maintaining a positive atmosphere and fostering inclusivity.

The response to customer complaints is also concerning. In one instance, a dissatisfied customer expressed disappointment with the quality of their hair bleach but was met with dismissive and unhelpful remarks from the salon staff. This lack of empathy and failure to rectify the situation can lead to a loss of trust and loyalty from customers.

Despite these weaknesses, there is one comment that highlights a strength in terms of customer service towards elderly patrons. The salon is commended for being courteous and accommodating to an elderly customer, ensuring his haircut is satisfactory and even checking his eyebrows and ears. This shows that the salon values its customers, particularly those who may require extra care or attention.

In conclusion, New Image Place has both strengths and weaknesses. The positive feedback regarding specific stylists, affordable pricing, and customer service towards elderly patrons are its strengths. However, the negative comments related to cleanliness, unprofessional behavior, inconsistent haircut quality, gender discrimination, and unsatisfactory responses to complaints highlight several weaknesses. These weaknesses should be addressed by the salon management to improve the overall customer experience and reputation of New Image Place.

Best TL Reviews

I honestly don’t know how these people have a business . They are extremely rude the place was filthy! I would not tell my worst enemy to go here!! They do NOT know how to cut hair what so ever or clean! And the lady smelled like Complete marijuana I had to RUN out of there! 10000% do not or would not recommend!!! SUPER UNPROFESSIONAL! DISGUSTING I wish I could give no stars!

Melissa has been cutting my hair for years. She does a great cut and knows exactly what looks good on me and what my hair can do. I highly recommend her for your next cut. Wouldn't go to anyone else! Very affordable pricing. Excellent service.

Jen has been doing an amazing job on my hair for three years now. She is truly a master colorist and stylist. She also colors and perms my 81 year old Mother's hair and my Mom feels so gorgeous after seeing Jen.

I came in on Saturday 5/8/21 to get my hair cut I definitely did not get what I asked for even when I showed the picture when I sat down the woman walked away to talk on her phone for a good 2-3 mins after she went to start cutting. I’m so upset that I didn’t get the haircut I asked for I didn’t wanna make a big deal because it was Mother’s Day weekend but just a heads up be careful I will never step foot back in this place again.

The stylist was rude and charged my friend as a woman and she’s ftm and had short hair and got an even shorter men’s cut. When I brought it up she wanted to argue with him and was rude and aggressive about him being a woman not a man.

Adrian has been cutting my hair for 10+ years now and does a great job each and every time. Definitely recommend.

I DO NOT recommend this place. Horrible experience. Messed my bleach up so badly. Still have orange roots and spots throughout my hair. Still charged me normal price. I left in tears. When I expressed my dissatisfaction the woman told me my hair was damaged and to come back in a month! who want's to walk around looking silly for a month! If I could give less stars I would.

Unisex hair shop. Elderly father gets hair cut there and they are always exceptionally courteous and accommodating to him. Hair cut always looks good and they make sure to check his eyebrows and ears. Good people.