Nikky Dominican Spa Hair Salon

+1 484-929-9909

310 E 17th St, Chester, PA 19013 United States of America

Open Today: -

Quick Facts About Nikky Dominican Spa Hair Salon

Nikky Dominican Spa Hair Salon has received a mix of positive and negative feedback from customers. Let's analyze the strengths and weaknesses based on the comments provided.

Strengths:

1. Excellent hair care and customer service: Many customers appreciate the level of care provided by Nikky and her staff. They feel well taken care of and love the end results of their haircuts and highlights.

2. Professional consultation and explanation of products: Nikky takes the time to consult with her clients and explain the available products. This shows a commitment to ensuring customers have all the information needed to make informed choices about their hair care.

3. Snacks and drinks provided while waiting: The salon goes the extra mile by offering snacks and drinks to customers while they wait. This small gesture helps make the waiting time more enjoyable.

4. Skilled staff: Some customers specifically mention the skill level of the staff at Nikky Dominican Spa Hair Salon. The shampoo guy, in particular, is mentioned as being amazing.

5. Positive experience for occasions: One customer had a positive experience with herself and her daughter getting their hair washed, blow-dried, and curled before a special occasion. This suggests that the salon is capable of delivering satisfactory results for special events.

Weaknesses:

1. Inconsistent service quality: One customer warns others to only let Nikky herself do their hair, as other stylists may cause heat damage without achieving the desired straightening effect. This implies that there may be inconsistencies in the skills and techniques employed by different stylists at the salon.

2. Pricing confusion: A customer complained about unexpected charges and felt overcharged for a wash and dry. This suggests that the salon may need to improve its transparency regarding pricing structures or better communicate any additional charges to avoid disappointing customers.

3. Inaccurate hours and understaffing: Several customers mentioned inconsistencies with the salon's posted hours and mentioned that there seems to be a lack of available staff. This might lead to frustration and inconvenience for customers who may have to wait longer than expected or may not be able to book appointments as desired.

4. Rude and unprofessional behavior: One customer had an unpleasant experience with a staff member who lacked manners and acted ignorant during the hair wash. This kind of behavior can significantly impact a customer's overall impression of the salon and may discourage them from returning.

In conclusion, Nikky Dominican Spa Hair Salon has some notable strengths such as providing excellent hair care and customer service, offering professional consultations and explanations of products, and demonstrating skillful staff. However, there are weaknesses that need to be addressed, including inconsistencies in service quality, pricing transparency, inaccurate hours, understaffing, and instances of rude behavior. By addressing these weaknesses, the salon can further improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

I love going to Nikky Dominican she takes very good care of you I go once a yr to get my hair cut an highlighted ♥️♥️

I had a very good experience here. Myself and my daughter got our hair washed, blow-dried and curled. A little bit of a wait, but that's to be expected on a Saturday afternoon after Thanksgiving holiday. We were given snacks and drinks while we waited and Nikky have me a consultation for services in the future and an explanation of products she has available. I will be returning!

Bring your own shampoo and conditioner! & you still have to watch them bc they will sneak and use their conditioner with relaxer in it! & I also recommend only letting Nikky do your hair anyone else will just heat damage your hair without even getting it straight

Explained I wanted a wash and cut in layers only. The wash was great, however for the layers i was told another girl needed cut it and my hair would have to be blow dried. I expected the additional charge for the dry but the girl did not mention it. It ended being $55 for wash and dry only. Then my hair wasnt cut in layers, only the ends. To which I was charged a full haircut because I “have too much hair”… my hair is wavy thin and bra lenght. I went only for a wash and cut and ended up paying 78$ for unnecessary dry. Most likely wont come again.

Not enough available staff and the hours aren't as posted. Although, if you're able to get serviced Nikki is very nice and talented!

Great service, staff was nice, shampoo guy was amazing

The hours listed are not accurate, they open whenever they open qnd if you do get in I only recommend Nikki to do your hair

I went there and okay I got my hair done. I really loved my hair when it done but if you want to know about the experience sheesh here we go.

It started out okay until the tall mid 40 ish Puerto Rican woman signal me to come the hair wash area to get my hair wash…. When I say that she does not have any manners.. NO MANNERS at all! What type of person say” A! Come!” to a client that giving you their hard earned money??? So, I looked and I chose to disregard that but then she is washing my hair like she has a attitude by getting me sooo wet… I mean water everywhere. Ugh!!! She irked my very soul with her ignorance. When I got done asked her for a towel and she turned her back ????like omg unbelievable! So I asked the other girl for a towel n I told her how ignorant the woman was acting so the other got me a towel n had words with the woman, and the girl apologized. Some people are bad for business. I would like to go back any only because of the Puerto Rican girl that dried and flattened my hair but they are never open. I am willing to look pass that ignorant woman to get my hair done again by the other lady, but if I have another terrible hair wash experience or if that older lady do that ish again that would absolutely be my last time there. I will keep everyone updated on the next i visit this location.