O Spa

+1 516-877-1888

927 Franklin Ave, Garden City, NY 11530 United States of America

Open Today: -

Quick Facts About O Spa

O Spa Place, based on the comments provided, has a mix of strengths and weaknesses. Below is an analysis of these strengths and weaknesses:

Strengths: 1. Excellent massages: Several comments mention the amazing experience and one of the best massages ever had. This suggests that the spa has skilled massage therapists who can provide high-quality service. 2. Beautiful and inviting ambiance: The interior of the spa is described as beautiful, warm, and inviting. This creates a pleasant atmosphere for customers, enhancing their overall experience. 3. Polite staff: The staff is mentioned to be polite, providing excellent service. This indicates that the employees have good interpersonal skills and are attentive to customer needs. 4. Honest and trustworthy: In one comment, a customer shares an incident where they left their watch in the spa and the staff kept it safe and returned it. This demonstrates the honesty and integrity of the spa, which is something customers appreciate. 5. Relaxing experience: The spa is described as relaxing and the massages are praised for their relaxation properties. This suggests that the spa succeeds in creating a calming environment for customers.

Weaknesses: 1. Rude and aggressive service: One customer mentions that the lady providing the pedicure was rude and aggressive. This indicates a lack of professionalism and customer care, which can greatly impact the overall experience. 2. Rushed service: Another comment mentions that the pedicure was rushed, and the customer felt that the lady didn't have time to properly attend to them. This suggests that the spa may not prioritize providing a thorough and relaxing experience for each customer. 3. Inconsistent quality: While some customers have had great experiences, another comment highlights a disappointing visit, specifically mentioning a poorly done polish change and a lack of massage during a seaweed wrap facial. 4. Insensitive staff: One customer shares an incident where the staff member at the desk displayed a nasty disposition and suggested going to a different salon for nail services. This shows a lack of empathy and customer service skills, potentially driving away customers. 5. Lack of communication and professionalism: In a comment, a customer mentions that their appointment was delayed without notification. Additionally, the staff member demanded tips rather than politely asking. These instances highlight a lack of communication and professionalism within the spa.

In conclusion, O Spa Place has both its strengths and weaknesses. While they excel in providing excellent massages, maintaining a beautiful ambiance, and having polite staff, there are notable weaknesses in terms of rude and rushed service, inconsistent quality, and insensitive staff. Improving customer service, addressing the issues of rushed service, and promoting consistent quality would be areas that O Spa Place should focus on to enhance its overall reputation and customer satisfaction.

Best TL Reviews

Never again. This is by far the worst experience I’ve had to get a simple pedicure. The lady was rude, aggressive & didn’t do anything I asked. The water was boiling hot & she didn’t even bother to change it. She rushed to do my pedicure, I asked for another package and she told me she didn’t have time and had other customers waiting. I made an appointment and she rushed the entire pedicure. Also, only ONE person working in the salon! Forgot to mention - she left me mid-pedicure to finish with another customer. Instead of this being a relaxing experience, it was aggravating. I definitely do not recommend this place.

My GF's and I went here and we have the most amazing experience. Probably one of the best massages I ever had. 5 stars all around!

Beautiful, warm and inviting on the inside. I came in for a massage. It was great. Excellent service. Staff was very polite. Id definitely would return and bring a friend.

Amazing people and amazing service. Moreover, would like to share a recent incident.. I left my watch in the premises while taking a facial and forgot. The next day when I called them, they said it is there and I can collect from the reception. This kind of honesty are rare and must be appreciated. Thanks!

I went to this place on 3/17/18 with my girlfriend. Had a 2hour massage and 30 mins in the jacuzzi. The place was beautiful. It was very clean and the staff was very friendly. Can’t say enough about my great experience. If I had to say something bad about the place it would be my deep tissue massage was not deep. But that was not her fault it was mine. I should of told her to massage me harder. But I would definitely go again.

I had great experiences there before, but today was the worst! I had a polish change and a leg wax. When I was paying for my services I told the woman at the desk I wasn't happy with my nails. She said "we're not a nail salon we're a spa " then proceeded to tell me to go to one of the nail salons down the block. Then why do nails?? Leg wax was okay. I will NEVER return just because of her nasty disposition. She had the audacity to ask me if I want to leave a tip for my nails. ????????.

the visit and the massage was the most relaxing thank you

Rude and NASTY! I was yelled at for confirming an appointment by the lady host! My appointment was delayed one hour with no notice!! I even argued with the host about my guest waiting and she actually yelled at me. Another time the seaweed wrap facial was amateur, not worth the price, no massage what so ever at all and after the facial the lady host held an envelope open to my guest not asking but demanding for tips! Just go someplace else, maybe the prices aren't so bad here but they completely ruin the point of a spa day.