Quick Facts About Old Town Nails
Old Town Nails has received a mix of positive and negative reviews, which we will examine in order to identify its strengths and weaknesses.
Starting with the strengths, several customers have praised the ambiance and atmosphere of the salon. The great ambiance and wonderful staff were noted, with one customer specifically mentioning the comfortable chairs and foot tubs. This creates a relaxing and comfortable environment for customers to enjoy their mani/pedi services.
In addition, the owner of the salon has been described as sweet and kind, taking amazing care of customers. Their attentiveness to detail was evident in one customer's pre-wedding nail appointment, where the technician ensured the nails were perfect. The owner's knowledge and expertise in performing nail services were also appreciated by customers.
Customers have also commended the cleanliness of the salon and the tools used by the technicians. One customer mentioned that the tools used were clean, which is important for maintaining good hygiene standards in a nail salon.
Another strength of Old Town Nails is the efficiency and friendliness of some of the technicians. A customer specifically mentioned that Yang, who performed a French manicure with dip powder, was efficient and friendly. This efficient service allows customers to save time and makes the overall experience more enjoyable.
Moving on to the weaknesses, one recurring complaint is the long wait time at Old Town Nails. One customer mentioned that it took over two hours for a service that should have only taken an hour. Another customer mentioned spending 2.5 hours at the salon and still not having their nails finished. The slow service can be an inconvenience for customers who have busy schedules and limited time.
Communication is another weakness that has been mentioned by customers. A customer complained that their technician barely spoke English, making it difficult to convey their preferences and requests. Another customer experienced a situation where they asked for their nails to be fixed, but the technician did not understand or fulfill their request. This lack of communication can lead to customer dissatisfaction.
Several customers have also mentioned issues with pricing at Old Town Nails. One customer expressed disappointment at being charged $20 to remove their old dip nails when getting a new set. They felt that this was an unnecessary charge as most salons do not charge for removal if the customer is getting them replaced. Another customer stated that they were charged $80 for a manicure they considered to be the worst they have ever had. This pricing issue can deter customers from returning and be seen as unfair or excessive.
Another weakness mentioned is the lack of color samples for dip nails. One customer mentioned that the salon did not show them any samples, and as a result, they were disappointed with the darker shade they received. Providing color samples is important for customers to have a clear idea of what they can expect from the service.
In conclusion, Old Town Nails has several strengths that include a great ambiance, friendly and knowledgeable staff, cleanliness, and efficient service. However, it also has weaknesses such as long wait times, communication issues, pricing problems, and a lack of color samples. These weaknesses should be addressed by the salon in order to improve customer satisfaction and attract more clients.
Best TL Reviews
I was very excited to try this place out, but honestly for a service that should have taken no more than an hour, I was getting dip nails removed and getting a new set, it took just over TWO HOURS. On top of that they changed me not just for the service but also $20 to remove my old dip. I have NEVER had another nail salon charge for removal if you were getting them replaced. The girl that did it was nice enough, and she was VERY meticulous if nothing else, but 2+ hours and $70.00 later, I didn't even get ANY kind of massage, not even the pathetic 2 minute lotion massage that most places will at least give you. nothing. and to top it off I didn't even come away with the color I was hoping for. They don't have any samples for the dip, at least none they showed me, just showed me the powder, and it looked pretty but what I got was at least three shades darker, and it was already a darker color. Will definitely not be going back and will be recommending people to one of the better nail salons in town. So disappointed ????
The worst place!! Save your money and your time. I spent 2 1/2 hours there, she still was filing my nails, I finally just told her to stop. She barely spoke English, I asked her to fix 2 of my nails and she shook her head like she understood and then didn't. Awful ????
I went there and got charged 80$ for the worst manicure I've ever had they refuse to give me money back or redo them.
Dropped in for a pedicure and they fit me in. Andriana and gave me a great pedicure and polish - and the best leg massage I've had!
My wife and I LOVE coming to this spa. Every time we've been here has been a wonderful experience. The owner is very sweet and kind and takes amazing care of you. All the employees are friendly and knowledgeable giving outstanding service. Our most recent visit was on a whim and we were able to walk in and be treated like royalty! We even received the cutest flower hand drawn which was so impressive and a really fun unique touch. I highly recommend Old Town Nails for your mani/pedi needs!!
Great ambiance and wonderful staff. They were super nice and the owner is very sweet and knows what she is doing. The chairs and foot tubs are extremely comfortable. I've been to the other nail salons in town and this by far my favorite. Great job Old Town Nails!
Went in for my pre-wedding nail appointment, she was so attentive to detail, and made sure they were perfect. Highly recommend!
Yang gave me a French manicure with dip powder. It turned out beautifully and she was very efficient and friendly. I also had a pedicure which turned out great! Both women were thorough and the tools they used were clean. Recieved a leg and hand massage, cuticles trimmed and callouses filed. Very happy with the services.
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Old Town Nails Info
Amenities
Health & safety
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Appointment required
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
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| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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