Quick Facts About OP Beauty Supply
OP Beauty Supply place, based on the comments provided, has both strengths and weaknesses. Let's analyze them in detail.
One of the strengths of OP Beauty Supply place is that they offer a wide variety of products. Many customers appreciate the fact that they have a diverse range of hair products and other items that other beauty supply stores may not stock. This demonstrates that OP Beauty Supply place has a strong inventory and is able to cater to different customer preferences.
Another strength mentioned in the comments is the friendly staff. Some customers describe the employees as helpful, courteous, and friendly. This indicates that the employees provide good customer service and create a positive shopping experience for customers.
Additionally, OP Beauty Supply place is praised for its great prices. Several comments mention that they offer competitive prices, making it an attractive option for customers seeking affordable beauty products. This is an advantage as it can help attract price-conscious customers and create a loyal customer base.
The comment mentioning the owner, Moe, as friendly and helpful is another strength. This suggests that the owner is actively involved in the business and has a positive impact on customers' experiences. A hands-on and friendly owner can create a welcoming and customer-oriented atmosphere in the store.
Despite these strengths, there are also weaknesses mentioned in the comments. One main weakness is poor customer service. In one comment, a customer complains about being ignored and receiving no acknowledgement despite multiple staff members being present. Another comment describes an incident where a customer had a problem with a purchase but was met with resistance from the cashier and ultimately denied a refund or exchange. These examples indicate a lack of attentiveness to customer concerns and a failure to resolve issues satisfactorily.
The negative comments also highlight a lack of product knowledge among the employees. Customers claim that the staff doesn't have sufficient knowledge about the merchandise they are selling. This weakness can affect the customer experience as knowledgeable staff members are essential for providing accurate information, recommendations, and addressing customer inquiries.
Additionally, the comments mention that the store can be overpriced. One customer describes the store as "ratchet and overpriced." This suggests that OP Beauty Supply place might not always offer the most competitive prices, which could deter potential customers who prioritize affordability.
Another weakness mentioned is unprofessional behavior. According to one comment, employees talk to customers in an unprofessional manner, and there is a claim that the owner or manager follows certain customers around. These behaviors can create an uncomfortable shopping environment and leave a negative impression on customers.
In conclusion, while OP Beauty Supply place has strengths such as a wide variety of products, friendly staff, and competitive prices, it also has weaknesses. These weaknesses include poor customer service, a lack of product knowledge, potential overpricing, and unprofessional behavior. Addressing these weaknesses would be crucial for improving the overall customer experience and ensuring the long-term success of the business.
Best TL Reviews
If I could give it 0 stars I would. Went in today drove an hour to them had 4 people behind the counter. I walk up and was never acknowledged. So I walk out then decide to go back and talk to the manager who was the one leaning on the counter with his arms folded that saw me at the register they told him a customer wanted to speak with him you think he budged or even made an attempt to move. Customer service a lot of places now days is nonexistent but I happily took my $250 down the street.
My wife loves this place, her and I drive to this location not only for the food but to get our kids hair products
I go buy something there, the cashier do a mistake, she supposed to give me a lotion for hair, but she give me a shampoo, i bring it back to change it, they don’t want to, they say they don’t do that. Worst store ever!! She yells at me, and keep saying they can’t change the product
Best hair place in the area! They not only have what you need, but they have a variety of products that no other hair store stocks. I just hate that I have to drive about an hour to get there. ????
Friendly staff, great prices! They have such a wide variety of things !
Very courteous, helpful, & great prices. This the only hair store I shop. ALWAYS giving great deals.....thanks Wally????????
Employees talk to customers how they want (not professionally). Manager/owner follows some customers around. Employees don't know anything about the merchandise they are selling. Overall the place is ratchet and over priced.
The owner Moe and his workers are very friendly and very helpful. Glad to give you all my business.
OP Beauty Supply Info
Amenities
Service options
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In-store pickup
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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