Quick Facts About Pacific Nail Salon
Pacific Nail Salon has a mix of strengths and weaknesses based on customer comments. In order to properly evaluate the strengths and weaknesses of the salon, we will analyze the different aspects of the salon mentioned in the comments.
One positive aspect mentioned by a customer is the quality of the pedicures. The customer stated that they received the best pedicure ever and praised the "pamper me" pedicure option. This suggests that the salon excels in providing high-quality pedicures that leave customers satisfied.
Another strength mentioned in the comments is the nail technician named Irene. Multiple customers mentioned that she provides detailed and attentive service, and is also friendly. This signifies that Irene is a skilled technician who has built positive relationships with her clients. Having a reliable and talented technician is definitely an advantage for Pacific Nail Salon.
On the other hand, there are several weaknesses mentioned in the comments that Pacific Nail Salon should address. One recurring issue is the long wait times and poor appointment management. One customer had to wait for 10 minutes after their scheduled appointment time, while another mentioned waiting for an hour and a half for French tips. This indicates that the salon lacks effective time management skills and may be overbooking appointments. Improving efficiency and reducing wait times should be a priority for the salon.
Cleanliness and sanitation are crucial aspects of any nail salon. Unfortunately, comments mention that Pacific Nail Salon falls short in this area. Customers reported that the foot bath was dirty and lacking a disposable bag liner. Additionally, tools were not properly sanitized, and there were instances of tools being used interchangeably between customers without disinfection. These complaints indicate that the salon has poor hygiene practices. Ensuring clean and sanitized equipment is essential for customer safety and satisfaction, so Pacific Nail Salon should prioritize improving their cleanliness standards.
Another weakness mentioned is the lack of proper nail shaping and poor quality services. Some customers reported uneven and crooked nails, bleeding, rough treatments, and the use of low-quality products. These issues showcase a lack of attention to detail and professionalism on the part of the technicians. Pacific Nail Salon should focus on improving the skills and training of their staff to provide consistently high-quality services.
Furthermore, customer service seems to be a weak point for Pacific Nail Salon. Multiple comments mention rude behavior from the staff. This is a major concern as customer service plays a vital role in building a positive reputation for any business. Improving the demeanor and attitude of the staff towards customers is crucial for retaining and attracting new clients.
Lastly, comments mention pricing issues. One customer mentioned feeling nickel-and-dimed for small things, while another faced difficulties in getting a refund for a botched service. These concerns indicate a lack of transparency and fair pricing policies. Pacific Nail Salon should work on providing clear pricing information and ensuring fair and reasonable refund policies for dissatisfied customers.
In summary, Pacific Nail Salon has both strengths and weaknesses based on the comments provided. Positive aspects include the quality of the pedicures and the skill and friendliness of a particular technician. However, weaknesses include long wait times, poor appointment management, cleanliness issues, lack of attention to detail, rude staff behavior, and pricing concerns. Addressing these weaknesses will be crucial for Pacific Nail Salon to improve its overall performance and customer satisfaction.
Best TL Reviews
Walked in with a 4pm appointment didn’t get seen until the two people left in the shop getting pedicures were under the dryer getting their mani’s dried and massages. 10 mins after my appointment I was seen m for a fill took an hour and a half for French tips. I do not recommend coming here for your nails.
Best pedicure I have ever received today and I've been getting my nails done for over 15 years! Go for the "pamper me" pedicure???? Amazing no chip manicure as well. Thank you so much❤️
i went there today and they didn’t shape my nails good they were too crooked, half of my nails were bleeding, too rough, and they were rude.
This place is very dirty. The foot bath was already filled without any disposable bag liner. Tools were not sanitized and the nail techs kept passing the tools back and forth to each other using them on me and another customer without disinfecting them before switching to the next customer. I am hoping I won’t get an infection. Wanted to walk out right when I saw the foot bath didn’t have a liner…
I watched them “sanitize” the foot bath after a customer, by spraying LYSOL spray in the bath..
When I went in I told them that I had the dip and needed my nails removed because I wanted to go back to gel nails but she didn't remove my nails and just put gel over them and the very next day they started peeling and shipping all over the place when I went in and asked for a refund instead of the $39 that I paid I was told I only get $15 back because she did a fill on what I had. Well she did a fill over a chemical that she shouldn't have done when she should have just removed the old old processing. I will not go back again
I tried this location because one of my friends goes here and she says they do a good job and are decently priced. I got a brand new full set with gel polish, the nails were not shaped correctly at all some nails were a lot longer than the others and the nail polish had bubbles / dirt in it. When I went back 30 minutes later for her to fix them so you pretty much told me nothing was wrong with them and to just file down the top layer of the nail polish and redo it which the nail polish top coat was not the issue it was the nail polish itself and the fact that the acrylic nails had ridges in it from where she did not file them down correctly. I received a refund and went down the road to Bellagio nails and they were shocked at how awful my brand new set looked and asked why she didn't fill them all the way with the acrylic
I have gone in multiple times for fill ins with my acrylic nails. They are always able to get me in for an appointment and I haven’t had to wait! I always ask for Irene, she puts a lot of attention and detail into her nails and is very sweet and friendly!
I loved the girl Irene that does my nails but they still Nicole and dime you for every small thing which I don't care for. But I'll go back they look nice.
Place Pictures
Pacific Nail Salon Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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