Quick Facts About Patty's Family Hair Salon
Strengths:
1. Bilingual Staff: The fact that the staff at Patty's Family Hair Salon can speak both Spanish and English is a significant strength. This allows them to cater to a diverse clientele and create a welcoming atmosphere for customers who may feel more comfortable speaking in their preferred language.
2. Affordable Prices: One customer mentions that they paid $15 for a haircut and loved the result. This suggests that Patty's Family Hair Salon offers competitive and affordable prices, which can be appealing to customers who are looking for good quality services without breaking the bank.
3. Friendly and Skilled Stylists: Several comments mention the friendliness and expertise of the stylists at Patty's Family Hair Salon. Customers appreciate the professionalism and care taken during their appointments. This indicates that the salon has skilled staff members who can provide quality haircuts and styling services.
4. Referrals: One customer mentions referring several friends to the salon, indicating that they were satisfied with their experience. Word-of-mouth referrals are powerful and can lead to increased business for Patty's Family Hair Salon.
5. Customer Loyalty: Another comment states that they have been coming to Patty's Family Hair Salon for years and have always been happy with the results. This loyalty suggests that the salon has a strong reputation and has built a loyal customer base.
Weaknesses:
1. Miscommunication and Disappointing Results: One negative review mentions a customer's dissatisfaction with the haircut received for their son. Despite bringing pictures and specifying the desired hairstyle, the stylists did not deliver the expected result. This indicates a potential weakness in communication and attention to customer preferences.
2. Unprofessional Atmosphere: A negative review mentions the presence of random family members walking around the salon, creating an unprofessional atmosphere. This could detract from the overall customer experience and give the salon a less polished image.
3. Lack of Attention to Hair History: Another negative review highlights the stylist's failure to listen and take into account a customer's hair history. This resulted in uneven bleaching and dissatisfaction with the final look. This suggests a weakness in the salon's attention to detail and customer consultation process.
4. Limited understanding of customer preferences: A negative review mentions that the stylist at Patty's Family Hair Salon failed to understand the desired hair color from a conversation. This miscommunication resulted in a disappointing outcome. This suggests a potential weakness in the salon's ability to grasp customer expectations and preferences accurately.
5. Joking about customer dissatisfaction: A negative review mentions that the stylist made jokes about the customer's dissatisfaction with the result, which can be perceived as unprofessional and disrespectful. This could create a negative customer experience and deter clients from returning.
In conclusion, Patty's Family Hair Salon has strengths such as a bilingual staff, affordable prices, friendly and skilled stylists, referrals, and customer loyalty. However, the weaknesses include potential miscommunication and disappointing results, an unprofessional atmosphere, a lack of attention to hair history, limited understanding of customer preferences, and joking about customer dissatisfaction.
Best TL Reviews
Since moving to Elgin in August, I found Patty's and been coming every since. I bring my grandson too. They speak Spanish and English!!!!
OMG you CAN NOT sleep on this place, very friendly ladies that know what they're doing. I paid $15 for my hair cut and I absolutely love it. If you don't require all that high maintenence this is ur place
I just got a haircut, a short fade. The entire experience was great. No wait. Pleasant. The girl took her time. I have since referred them to several friends. Will definitely be back in 6 weeks.
Jim
My son went to get his hair cut today, when we got home he started crying since he didn't want his hair that short (he had really nice hair about 5 inches long at the top) and said that's not the way he wanted. We brought pictures of the hair style he was looking for but didn't get that. He's very sad and upset since it will take months for his hair to grow back the way it was. I know hair grows but tell that to a teenager
I took my son here 15 years ago when he was 1 for his first hair cut. We absolutely love this place. Patty is so nice and also all the other employees. They do an amazing job. And the price is super affordable so you can leave more for a tip!!
I have been coming here for years. This visit was for my grandson (5). They treated him like a little man. It was awesome.
Unnecessarily expensive for the service and outcome. Unprofessional atmosphere, the owner had random family member just walking around. I tried explaining the history of my hair, didn't listen, was later surprised when she saw how my hair had been unevenly bleached. Had to CALL SOMEONE TO HELP HER FIGURE OUT HOW TO FIX HER MISTAKES. Didn't take into account what I wanted and the image I showed her for the color I was aiming for and instead went with what she "thought" I wanted from the minimal amount that she could understand from the conversation I was having with an accompanying friend when we were discussing hair colors we would like. It overal looked nothing like what I wanted and she made jokes about it . Never going back save your time and money and keep looking.
Excellent job! Been getting my hair done here for 15 years. Always an excellent job. If you don't like something make sure you say something they will make it right. Will continue getting my hair done here. Gracias Patty.
Place Pictures
Patty's Family Hair Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments