Pause Nail & Day Spa

+1 240-347-4915

17301 Valley Mall Rd, Hagerstown, MD 21740 United States of America

Open Today: -

Quick Facts About Pause Nail & Day Spa

Pause Nail & Day Spa has several strengths that contribute to its positive reputation among customers. One of the most frequently mentioned strengths is the short wait time. Many customers appreciate not having to wait long before being attended to, which is an important factor for those with busy schedules. In addition, the outcome of the nail services is often commended, with customers mentioning that their nails look awesome and they are happy with the results.

The staff at Pause Nail & Day Spa is another strength that is frequently mentioned by customers. They are described as kind, caring, and treating customers with utmost respect. Customers appreciate the friendly and welcoming atmosphere created by the staff, making their experience enjoyable. The nail technicians, such as Lou and the older man with glasses, are highlighted for their skills and expertise. Specifically, Lou is praised for her ability to engage in conversation with customers and her evident enjoyment of her job. This helps in creating a personalized experience for customers.

Cleanliness is another strength of Pause Nail & Day Spa that customers appreciate. The place is described as very clean, which is a crucial consideration for customers who value hygiene and sanitation. A clean environment contributes to a more pleasant and comfortable experience for customers.

Furthermore, the spa is commended for its great pedicure service. Customers mention that the pedicure experience is enjoyable and that the staff is friendly throughout. This suggests that the staff is consistently able to provide a positive and relaxing experience during the pedicure service.

Despite its strengths, Pause Nail & Day Spa does have some weaknesses that have been mentioned in customer comments. One of the most significant weaknesses is the quality of the nail polish application. While the service and outcome are generally praised, some customers have mentioned issues with the thickness of the nail polish and the presence of bumps or hair in the polish. These issues suggest that there may be inconsistencies in the application process and attention to detail. This is an area that the spa could improve upon to further enhance the overall customer experience.

Another weakness highlighted by a customer is the rushed feeling during a pedicure service. The customer mentioned feeling like the staff was more interested in being on their phones rather than providing an attentive and thorough pedicure. This suggests a lack of professionalism and attention to the customer's needs, which can be off-putting for customers seeking a relaxing spa experience.

In terms of customer interactions, there have been instances where rude and disrespectful behavior from customers has been mentioned. While the spa cannot control the behavior of customers, it is worth noting that some customers have expressed their dissatisfaction with these incidents. This highlights the importance of fostering a positive and respectful atmosphere for both customers and staff.

In conclusion, Pause Nail & Day Spa has various strengths that contribute to its positive reputation among customers. The short wait time, skilled and friendly staff, cleanliness, and enjoyable pedicure service are all aspects that customers appreciate. However, there are some areas for improvement, such as the consistency of nail polish application and maintaining a professional and attentive atmosphere during all services. By addressing these weaknesses, Pause Nail & Day Spa can continue to provide exceptional service to its customers and enhance their overall experience.

Best TL Reviews

Didn't have to wait long. And my nails look awesome. Lou did a great job. She made conversation with me. Which I liked a lot. And she really enjoys her job. Very knowledgeable. I will definitely be back for my fill...

The lady's are always kind caring treats customers with upmost respect. There was to very rude girls that came in and those 2 where being very rude and nasty .I was ready to call security on the 2 girls who came in .I love this place great service. They do not need rude customers. So remember treat them how you want to be treated.. thank you once again for such beautiful work big hugs lady's

Took my girls here for the 1st time. Staff was very friendly & I am so happy with the outcome of our nails! We will definitely be back ????

The service here was great and a nail tech named Lou did a good job. The place was very clean and the workers were very nice and polite. My only con is I didn’t like how thick the nail polish came out and when I looked closer, my nail polish was very bumpy and had some hair. Beside that I give this place a B-

I just went there yesterday and had my nails filled in. The older man not sure of his name but I do believe he has glasses well he did my nails and I had been going somewhere else to get my nails done but I wasn’t happy with how they looked from the other place he fixed my nails and even built my nail up cuz it has fallen off. I’m very pleased with my nails I wish I knew his name cuz he is who I’m coming to. Thanks for fixing my mess of nails and doing the best you could with what I had to work with! Your great! I added stickers to them I only had him paint them cuz I do different things to my nails with stickers lol

My nails always look great and wear very well in between appointments.

Worst french nail job I've ever gotten. The old polish wasn't even taken totally off before she applied the new polish as you can see in the picture. Did she think I wouldn't see it? The place was empty but it felt like they rushed through the pedicure so they could get back to sitting with their phones. Very disappointed.

Great pedicure. Friendly atmosphere.