Quick Facts About Pearl Nail Salon
Strengths:
1. Exceptional customer service: The Pearl Nail Salon is highly praised for their phenomenal customer service. They go above and beyond to accommodate their customers' needs, such as fixing a broken nail without charging the customer. This level of customer care sets them apart from other salons and creates a positive experience for their clients.
2. Professional and skilled staff: Customers consistently mention the professionalism and skill of the staff at Pearl Nail Salon. The technicians are praised for their attention to detail and ability to create beautiful nails. This indicates that the salon has a talented team of nail technicians who can consistently deliver high-quality services.
3. Accommodating appointments: Several customers commented on how Pearl Nail Salon was able to fit them into their schedule, even on short notice. This level of flexibility and accommodation is highly valued by customers, as it shows that the salon is willing to go the extra mile to meet their needs.
4. Positive reviews and word-of-mouth recommendations: Many customers express satisfaction and praise for the salon, indicating that they have built a loyal customer base. Positive reviews and word-of-mouth recommendations can help attract new customers and establish a good reputation in the community.
Weaknesses:
1. Lack of attention to detail: One customer mentioned that their nail technician lacked attention to detail, resulting in a rushed and unsatisfactory service. This indicates a weakness in consistency among the technicians. This inconsistency may hinder the salon's ability to provide consistently exceptional services.
2. Inconsistent customer service: One customer complained about the poor customer service experience, including a lack of communication and a wait-time discrepancy. Inconsistencies in customer service can lead to customer dissatisfaction and potential negative reviews, impacting the salon's reputation.
3. Rough handling during pedicure: A customer reported a negative experience during a pedicure, mentioning that the technician was too rough with their feet. This indicates a lack of attention to the comfort and well-being of the customers, potentially leading to a negative experience and dissatisfaction.
4. Limited availability for certain services: One customer mentioned that their sister had difficulty getting an appointment for a full set of nails, while they were able to get a pedicure right away. This inconsistency in availability for different services can create frustrations and inconveniences for customers, potentially leading them to seek services elsewhere.
In conclusion, the Pearl Nail Salon's strengths lie in their exceptional customer service, professional and skilled staff, accommodating appointments, and positive reviews and word-of-mouth recommendations. These strengths contribute to their ability to build a loyal customer base and attract new customers. However, their weaknesses include inconsistencies in attention to detail and customer service, rough handling during services, and limited availability for certain services. Addressing these weaknesses and striving for more consistency can help enhance the overall customer experience and solidify their reputation in the nail salon industry. Overall, despite some weaknesses, the salon still receives generally positive feedback from customers and maintains a strong customer base.
Best TL Reviews
The ladies at Pearl Nail Salon are wonderful. I got my first manicure last week and broke one of my tips this afternoon. I went to get my nail fixed, fully expecting to pay for the service. When I walked in, the ladies not only fixed my nail quickly despite me not having an appointment, but did so without charging me. I would recommend this place to anyone! Their customer service is phenomenal and they were so kind to me on what was -prior to this experience - a very bad day.
My experience at Pearl Nail Salon was excellent! I wanted to take my 9 year old stepdaughter to a nail salon as a fun activity before she went back to school and this salon fit us in the same day I called and they were so nice and professional! My stepdaughter could barely contain how excited she was and our technician did such a great job on both our manicures. I will definitely be back!
My nails are amazing. ???? I found my new salon. Always do a beautiful job
The staff is always professional and kind here and they do a fantastic job! I’ve been incredibly happy each time I’ve gone and don’t plan on going anywhere else for my nails.
If you're detailed oriented, you might want to pass on this place.
I Got a full set with an appointment.
Gal Sue was super nice but lacked huge detail. I got a full set of acrylic in 30 mins. Too rushed, too fast. My nails are super thick. Disappointing.
My sister and I came here, she wanted a full set and I had asked for a pedicure. They were able to sit me right away but then told my sister they wouldn’t be able to fit her in until 5 later that day. Usually, this wouldn’t be an issue but while waiting for me to finish my pedicure someone else came in and they said they could fit her in earlier, at 1. The women doing my nails was super sweet, but was too rough with my feet. The customer service just was not good and I will not be coming back.
Always attentive and accommodating. I always get complimented on my nails - even across the US!
This place is my favorite nail salon. I never want to go anywhere else. The staff is so courteous and accommodating. I've needed to get in same day, and they have stayed late to take me after work. They do a fabulous job every time.
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Pearl Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 08:00 AM - 07:30 PM |
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| Tuesday | 08:00 AM - 07:30 PM |
| Wednesday | 08:00 AM - 07:30 PM |
| Thursday | 08:00 AM - 07:30 PM |
| Friday | 08:00 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 09:30 AM - 03:00 PM |
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Location
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