Quick Facts About Perfect Nails
Strengths:
1. Exceptional job: The customers consistently mention that Perfect Nails does an exceptional job with their nails. This suggests that the salon has skilled technicians who are knowledgeable and experienced in nail care.
2. Reasonable prices: Multiple customers mention that Perfect Nails offers reasonable prices for their services. This can be a significant strength for attracting customers, especially in a competitive market where price is a deciding factor for many people.
3. Friendly and welcoming staff: The comments highlight the friendly and welcoming nature of the staff at Perfect Nails. Building strong customer relationships and providing a positive atmosphere can contribute to customer loyalty and word-of-mouth referrals.
4. Long-standing customer relationships: A customer mentions that they have been visiting Perfect Nails for eight years and consider the staff like family. This indicates that the salon has successfully built long-term relationships with its customers, which is a testament to their quality of service and customer satisfaction.
5. Satisfied out-of-town customers: An out-of-town customer had a great experience at Perfect Nails and recommends it. This suggests that the salon can attract and satisfy customers who are unfamiliar with the area, potentially expanding their customer base.
6. Quality gel nails and pedicures: Another customer mentions that Perfect Nails excels in gel nails and pedicures. This indicates that the salon has expertise in these particular services and can deliver high-quality results, further establishing their reputation and attracting customers seeking these specific treatments.
7. Care and attention to detail: A customer highlights that Perfect Nails takes their time and pays attention to detail during their mani-pedi services. This attention to detail can contribute to customer satisfaction and ensure a high-quality experience.
Weaknesses:
1. Waiting time: One customer mentions that they had to wait for about 30 minutes before getting seated as the salon was busy with a bridal party. Long waiting times can negatively impact the customer experience and result in frustration, potentially leading to customers seeking alternative salons.
2. Nails only lasted two weeks: A customer mentions that their nails lasted only two weeks until one lifted, requiring them to return for a fix or redo. Nails that don't last as long as expected can result in dissatisfaction and inconvenience for the customer.
3. Miscommunication and dissatisfaction: A customer expressed dissatisfaction with their nails, stating that they repeatedly asked for a specific shape but the technicians kept using different ones. This highlights a potential weakness in communication and meeting customer expectations. In addition, the customer also mentions an extra charge added to their credit card for not tipping, which can be seen as unethical and disrespectful to customers.
Overall, Perfect Nails place has several notable strengths, including exceptional nail services, reasonable prices, friendly staff, long-standing customer relationships, satisfied out-of-town customers, and expertise in gel nails and pedicures. However, the salon should address weaknesses such as long waiting times, ensuring nail longevity, improving communication to meet customer expectations, and avoiding unethical charging practices. By addressing these weaknesses, Perfect Nails can enhance the overall customer experience and further establish itself as a top nail salon in York, PA.
Best TL Reviews
Best nail salon in York, PA! Been seeing the staff here for going on 8 years now every two weeks like clock work for my fills. They keep my nails perfect and do a exceptional job for a great price! All of the staff is very friendly and welcoming! They have become like family over the years we all know each other by name! All around amazing place with a great atmosphere!
I was a walk in and I waited about 30 minutes before I got seated but it was because there was a bridal party getting their nails done! The nails lasted me 2 weeks until one lifted and so now I have to go back to get it either fixed or them all redone but it’s a very friendly place and they have reasonable prices! I have found my place to get my nails done for sure!
I am from out of town and I had a great experience! Service is good and the people there are really nice as well. I love my nails! I would recommend this nail salon!
I decided to get my nails done before New Years and this place was absolutely horrible. I asked multiple times for a specific shape and kept using different ones I did not want. Anyways I was not satisfied with my nails due to many reasons but I go to check my credit card transactions and noticed they added an extra $20 charge. I could not believe my eyes that they added more charges just because I did not tip. Service was disgraceful. Definitely would NOT recommend!!!!
Best nails I've found in the area! Wow so happy!! Amazing service!! I cannot be happier with the work that they do. I been looking for a new nail salon.
This is my go-to Nail salon in the area. They do the best gels, they are thin and natural looking. Best I have ever had done. They are so good at gels and their pedicures are awesome. Thanks!
Iam new here from Maryland and it was hard finding a place to do my nails because I'm very particular but these people are so..pleasant Wanda did my nails and she did exactly what I wanted with No attitude or anything I will continue going to Wanda and if Wanda isn't available I will go to Paul who is so nice and does nails very good as well, thank you for making my visit very relaxing and welcoming I will see you very soon Wanda.
All I have to say about this place is WOW! They took their time on my mani-pedi, with care and attention to detail. Polish is holding up nice a few days later - no peeling or chipping.
Place Pictures
Perfect Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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