Phantom The Lounge Bradford

+44 7459 199723

10 Hey St, Bradford BD7 1DQ United Kingdom of Great Britain and Northern Ireland

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Quick Facts About Phantom The Lounge Bradford

Phantom The Lounge in Bradford has received a variety of comments, both positive and negative, which provide insight into the strengths and weaknesses of the establishment. Below is an analysis of these comments to identify the key aspects that contribute to the strengths and weaknesses of Phantom The Lounge Bradford.

One of the main criticisms of the lounge is its ambiance. Commenters mention that the rooms are dimly lit, with smoke everywhere, making it difficult to enjoy a decent conversation. Additionally, the loud music forces patrons to shout to communicate, which can be tiring and uncomfortable. These factors indicate a weakness in creating a comfortable and relaxed ambiance for customers.

The seating arrangements are also highlighted as a weakness. Commenters describe the sofas as cramped and closely arranged, creating a maze-like environment. This can make it difficult for customers to navigate through the lounge and find a comfortable seating position. The lack of well-organized seating arrangements is a clear weakness that may negatively impact the overall experience for customers.

The comment about having only one toilet for the entire lounge is another significant weakness. This indicates a lack of consideration for customer convenience and comfort. Having only one toilet can lead to long waiting times and inconvenience, detracting from the overall experience.

Despite these weaknesses, there are several strengths that contribute to the positive reviews. One of the prominent strengths mentioned is the quality of the hookahs and desserts. Multiple commenters praise the flavors and quality of the hookahs, suggesting that the lounge excels in providing an enjoyable smoking experience. Similarly, the mint tea is described as exceptional, further contributing to the strength of the lounge.

Customer service is also mentioned as a strength, with several commenters expressing their satisfaction with the staff. Positive comments highlight the excellent customer service, friendly staff, and feeling of being welcomed. These aspects of customer service contribute to creating a positive and pleasant experience for customers.

Another strength mentioned is the atmosphere and environment. Commenters describe it as great, amazing, and a perfect place to hang out with friends. This indicates that the lounge has successfully created a welcoming and enjoyable atmosphere for socializing and relaxation.

However, there are also some areas of concern related to both customer service and the pushy sales practices. One commenter highlights the horrible customer service and rude behavior of one staff member. This negative experience may impact the overall perception of the lounge. Additionally, there are mentions of being asked to constantly move seats if in a group of guys and experiencing pushy service from the owner or till workers, potentially creating an uncomfortable or pressurized environment.

Lastly, there is a mention of a cash-only policy, which is seen as a weakness by one commenter. Having multiple payment options, such as debit or credit card facilities, is a standard expectation for customers, and the lack thereof can be seen as an inconvenience.

In summary, Phantom The Lounge Bradford has strengths in terms of the quality of hookahs, desserts, and mint tea, along with excellent customer service and a pleasant environment for socializing. However, weaknesses include the dimly lit rooms, smoke presence, loud music, cramped seating arrangements, lack of toilets, and concerns with customer service, pushy sales practices, and limited payment options. Addressing these weaknesses can help improve the overall experience for customers and further enhance the lounge's strengths.

Best TL Reviews

I have to start off by saying, "I don't get it".

Dimly lit rooms, smoke everywhere and the music so loud you have to shout to each other to have a decent conversation.

Sofa's cramped so closely, it's like a maze to walk through just to get to your seat. Seating arrangements were just everywhere.

Final nail on the coffin, one toilet, for the whole lounge. One for men and one for women. Like, really?!

I would've given this place less but the Hookahs and Desserts weren't bad, the Mint Tea was exceptional.

Didnt try the food but the shisha and service are top notch. Double apple shisha and mint tea is a great combo.

Not a fan of the dubious "cash-only" policy - a customer should have multiple payment options.

Love this place

Good flavour

Excellent customers service

Highly recommended

Great shishas and environment, excellent customer service and an amazing place to hang out with your friends. Defo the best lounge in Bradford!

Brother Riaz always makes our group feel welcomed. Shisha always spot on and service is second to none.

Horrible customer service the tall guy who worked there a long time and who acts like the boss was a total jerk. He made us move tables just bring more people on and told us to move so rudely. Honestly he had disguisting behaviour and I think the owner should get rid of him because he is a liability. Overall shisha was nice and environment comfy

Love this place

Very exclusive service

Specially one of their staff (HAVAL) very friendly and he makes so tasty flavours

Great shisha as always on point and never burns too fast. Nice atmosphere as you are sat where you request usually with speedy service. Parking can be an issue when it gets very busy. Only problem i found is if ur a group of guys u constantly get asked to keep moving seats as well as the pushy service from the owner/ till workers trying to make you pay for expensive shisha even when you don’t ask for it.