Quick Facts About Polish Me Nails & Spa
Polish Me Nails & Spa has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the place, we will assess the comments in detail.
Starting with the strengths, one customer commended Tina and the staff for providing high-quality services at reasonable prices. This indicates that the nail services offered at Polish Me Nails & Spa are of a superior standard and are also affordable. Another customer mentioned that the pedicures at the spa are great, highlighting the quality of their foot care services as well.
Customers also noted that the place is warm, clean, and perfect for relaxing. This review suggests that Polish Me Nails & Spa has a pleasant and comfortable atmosphere, creating a calming environment for their customers. Cleanliness is an important aspect of nail and spa services, and the positive comment in this regard demonstrates that the spa maintains a high level of cleanliness.
Furthermore, the positive reviews specifically mentioned the professionalism of the staff and the high quality of the nail designs. One customer claimed that they received the best nails of their life at Polish Me Nails & Spa, which is a testament to the expertise and skill of the nail technicians. The positive experiences described in these comments indicate that the overall service and attention to detail are strengths of the place.
On the other hand, there are several weaknesses expressed in the comments. One customer mentioned that they experienced poor service, including bleeding cuticles and unsanitized tools. These issues indicate a lack of attention to hygiene standards, which is a serious concern in a spa environment. It suggests that the staff may need further training and education in their field to provide a safe and professional service.
Another negative comment complained about a mix-up in appointments and receiving someone other than the requested technician. Additionally, the customer mentioned feeling ignored during the appointment and having to ask if the service was completed. These aspects highlight a lack of organization and customer care, as well as a lack of communication between staff members. This negative experience may contribute to customers feeling dissatisfied and deter them from returning in the future.
A particularly concerning comment accuses the staff of being racist. The customer claimed to have experienced disrespectful service and overheard conversations in another language that they interpreted as derogatory. If the accusation of racism is true, it is a serious ethical and moral issue that should be addressed immediately. Treating customers differently based on their ethnicity is unacceptable and can have severe consequences for the reputation and success of the business.
Despite the negative comments, there are still positive reviews that highlight the excellent service, cleanliness, and expertise of certain staff members. These positive aspects should not be overlooked, as they demonstrate the potential strengths of Polish Me Nails & Spa.
In order for Polish Me Nails & Spa to improve, several actions can be taken. Firstly, addressing the concerns related to hygiene and sanitation is crucial. Implementing strict cleaning and sanitization protocols, providing ongoing training on best practices, and regularly inspecting tools for wear and tear are necessary steps to ensure a safe and hygienic environment.
Improving communication and customer care is also important. Properly managing appointments, ensuring customers are informed of any changes, and providing regular updates during the service will help create a more positive experience for customers.
Lastly, addressing the accusation of racism is of utmost importance. Conducting a thorough investigation into the incident and taking appropriate action, such as sensitivity training for staff and promoting a culture of inclusivity and respect, is necessary to rectify the situation.
In conclusion, Polish Me Nails & Spa has strengths in providing high-quality services at reasonable prices, creating a warm and clean environment, and offering professional nail designs. However, weaknesses in hygiene standards, organization, and customer care were highlighted in the comments. The spa should prioritize addressing the concerns related to hygiene, improving communication and customer care, and addressing the accusation of racism. By taking such actions, Polish Me Nails & Spa has the potential to enhance their strengths and overcome their weaknesses, leading to greater customer satisfaction and success in the long run.
Best TL Reviews
Tina and staff provide high quality services at reasonable prices- best nails of my life, coming from someone who has had acrylics for a very long time! Nails stay put (and I’m hard in my nails) and designs are pro-quality. Place is warm, clean and perfect for relaxing. Pedicures are great too! Thank you Tina and staff!
Beautiful! The woman doing my nails was so nice and walked me through the whole process. They came out super pretty and I couldn't be more happy with the result.
I went to this place because it's close to my home. But the service I got seems really bad. It got my cuticles bleeding. They don't seem to clean or sanitize any of their tools. I wouldn't recommend the spa until they change their staff or get more knowledge in their field. The finishing seems non-professional, almost looks like some noob did it at home.
Best services, as usual. Thank you Tina! (Dip powder, ombré French manicure)
Close to my house but terrible place. I made the appointment a week ago for Tina and they gave me someone else. Tina did come at the end for the last coat and left me with my inside the gel machine. I had to ask someone else if she was done. She wasn’t. I was there for 1 hour and i didn’t get one word from anyone. Of course, at the end I was told how much I owed. Never again.
Excellent, clean service. Great massage with my pedi. I will be back.
RACIST and THEY know it ! I had an appointment for mani and pedi for 3:30 . Arrived and they had me wait 30 minutes. These were my bday nails, so I waited. As soon as they begin on my toe nails, she cuts my cuticle and proceeds to try to wipe it off with her gloves..unsanitary but ok. I got GEL polish, 3 days later my polish was peeling off. I have been getting my nails done for 6 years and this has never happened, so I went back and asked for them to please fix it or give me a refund. I paid $88 for it all. She said she'll fix them. This was the most disrespectful service I've ever had. They began doing my nails but I'm getting the worst looks ever as if I wanted a free color change or something LOL. I hear them talking in there own language, meanwhile they're all staring at me, of course they're talking about me. Once they finished, I proceed to walk out and I made sure to let them know that they're racist, disrespectful and to NOT do colored people's nails, if they're going to be talking about them right in there face. Their response was CRICKETS and mouths wide open, LITERALLY. Sad. Anyone who's not racist or wasn't talking about you, will say so. They treat colored peoples money as if it holds no weight. Little do they know I used to come here 5 years ago, and I always felt uncomfortable as if they were talking about me and I was proved right. Shame on Tina for the salon she carries .
Excellent service, took the time to do it right! Cindy did my gel pedicure... I appreciate the fact that she checked all the corners of my toes for any sharp corners while massaging with oil. Also, she applied 3 coats of color, which will last a long time and really helps with depth of color! She was very fast, but thorough... I will be going back! Maybe to get a dip manicure next time, but for sure my gel toes! They look amazing and I was in and out in no time!
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Polish Me Nails & Spa Info
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Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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