Quick Facts About Pro Nails & Spa
Pro Nails & Spa has received mixed reviews from customers, with both positive and negative experiences reported. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, we will consider the comments left by customers.
The first comment highlights a major weakness of the salon. The customer had a negative experience with an older gentleman who did their nails. They reported that the technician was rough and caused them pain, despite being informed about their hand and wrist condition. The technician also ignored the customer's complaint and continued to hurt them throughout the service. Additionally, the customer mentioned that the technician was not attentive as they were on a video call yelling for the entire duration of the service. This highlights a lack of professionalism by the staff.
Another weakness mentioned in the first comment is the lack of attention to detail and quality in the service provided. The customer reported that their nails were uneven, the shapes did not match, and there were streaks throughout all their nails. The technician also neglected to properly touch their cuticles and had excess paint on their skin. This indicates a lack of skill and attention to detail by the technician.
Furthermore, the customer mentioned that their concerns were dismissed when they brought them up to the salon staff. This further highlights a weakness in the customer service provided by Pro Nails & Spa. The staff did not acknowledge the customer's complaints or show any concern for their dissatisfaction. This lack of empathy and willingness to address customer concerns reflects poorly on the salon's reputation.
The second comment provides some strengths of the salon, mentioning that the customer had a positive experience with a different technician. This particular technician was described as nice, engaging in conversation, and even giving the customer a Christmas present. This positive interaction exemplifies good customer service and personal attention from the staff, which can be a strength of Pro Nails & Spa.
Additionally, the third comment highlights a weakness in the salon's consistency. The customer mentioned that they received a subpar service from the older gentleman, similar to the first comment. They mentioned issues with nail quality, lack of conversation, rough handling, and neglect of cuticles. This inconsistency in service quality indicates a problem with staff training and supervision.
The fourth comment highlights another weakness, which is poor time management and overbooking by the salon. The customer reported feeling extremely rushed and receiving a manicure in less than 10 minutes. This rushed service did not include all the steps typically associated with a manicure. Furthermore, the customer mentioned that their sister-in-law's manicurist made a rude and unprofessional comment. These issues with time management, rushed service, and unprofessional behavior towards customers contribute to a negative customer experience.
Despite the negative comments and weaknesses mentioned, there are some strengths highlighted in the fifth and sixth comments. Customers mentioned having a wonderful and relaxing pedicure experience, as well as being satisfied with the dip nails. These positive experiences with specific services reflect the salon's ability to provide some quality services to certain customers.
In conclusion, Pro Nails & Spa has both strengths and weaknesses as reported by customers. Some strengths include providing personalized attention and good customer service in certain instances, as well as offering satisfactory pedicures and dip nail services. However, the salon also has significant weaknesses, such as rough handling, inconsistency in service quality, lack of attention to detail, dismissive customer service, poor time management, overbooking, and unprofessional behavior. These weaknesses need to be addressed in order to provide a consistently positive customer experience and retain customer loyalty.
Best TL Reviews
This was my first time going to this place and I will not be going back! I went to get my nails done for the fall. There was an older gentleman in there that did my nails he was yanking and pulling on my hands and shoving them back-and-forth, twisting them in very awkward positions. I told him it was hurting me because I have nerve damage from a past injury in my hand and my wrist and he just ignored me and kept hurting me . He did not talk to me the entire time however Right after I sat down he started a video call with someone and continue to yell the entire time he did my nails. Because I was doing my nails for fall I picked out a brown color and I told the girl which one I wanted and she brought out a dark purple I told him that was the wrong color and he said “NO it’s fine!” (They are pink btw) My nails are super uneven the shapes do not match Both of my pinkies and pointer fingers are extremely crooked. And I have streaks throughout all my nails. He did not touch my cuticles. And I have paint past my cuticles on my skin. When I went to pay I told the girl about all this and showed her she said “NO it’s fine! “ (his exact words) like she didn’t even care. I have a little girl and a new baby boy so I do not get out of the house very much. In fact this was the first time I have been out of the house in almost 3 weeks. This was by far the worst experience I have had at a nail salon.
Walked in past 5 o'clock and wanted to get a dip manicure. Never had a dip before and he was so nice. Held good conversation with me. And gave me a Christmas present when I left! Love my nails!!!
I went in to get my nails done for winter. And I got the older gentleman, not the regular man that’s in there but the older gentleman and if I could attach pictures of how bad my nails are I would. There are spots where you can see the tip that was added there’s rippling on the side of one of my nails the length is not even. He did not talk to me he just told me once to not move or he would nick me. He was grabbing me pulling on me and twisting my hand in weird positions, I have issues with my hands so it doesn’t feel very good. He did not take care of my cuticles there was no manicure at all. He just put the nails on did the dip and got me out of of there. My sister-in-law also got her nails done, he didn’t talk to her but he did talk to the next person that was next after her the whole time he was doing her nails. She paid $35 for him to just strictly paint her nails. We have decided we are not going back. Not only has this been an issue but as the past couple years their pedicures have gotten super fast and they’re skipping steps.
We had a recent appointment to which we were on time. They apparently overbooked themselves and we were extremely rushed. Got a manicure in less than 10 minutes. They didn't do nearly all that is included with a manicure. My sister in laws manicurist told her that if she didn't want him to hurt her, she shouldn't move!! Seriously rude and unprofessional. Doubt we will ever go back!
Wonderful pedicure! Very relaxing. Love the dip nails with manicure. First time to get dip nails. Great place for a girls day out.
If I could give 0 stars I would. Very rude. I came in for a fill and was quoted $65. None of my nails were missing. Didn't file properly...left lifted acrylic on my nail before filling. Over filed the shape. Did not have me wash my hands before polish. Polish not covering entire nail. I will not spend my money there again.
He tried to over charge me and my lil sister
Love getting my nails done here...they recommended doing the dip instead of gel and I love it!!!
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Pro Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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15. Five Acres