Pro Nails

+1 618-993-6437

1120 N Carbon St Ste 40, Marion, IL 62959 United States of America

Open Today: Closed

Quick Facts About Pro Nails

Strengths:

1. Clean and adhering to COVID guidelines: One comment mentioned that Pro Nails is very clean and adheres to all the COVID guidelines. This shows that the salon prioritizes hygiene and the safety of their customers, which is a strength in these times where cleanliness is crucial.

2. Loyalty card program: Another comment mentioned that Pro Nails has a loyalty card where customers can earn punches towards discounts on future services. This shows that the salon values customer loyalty and offers incentives to encourage repeat business. This loyalty program can attract customers and potentially lead to increased customer retention.

3. Excellent, consistent service: One comment mentioned that the salon has offered excellent, consistent service to the customer for the last 4 years. This indicates that Pro Nails has a track record of providing high-quality service and maintaining consistency, which is a strength as customers value reliability and trust in their salon experiences.

4. Attention to detail and thorough sanitation: Another comment mentioned that the salon takes extra care, attention to detail, and thorough sanitation to ensure the best service. This demonstrates that Pro Nails prioritizes customer satisfaction and takes steps to provide a comfortable and clean environment. Attention to detail and sanitation practices can enhance the overall customer experience and give customers peace of mind.

5. Skilled technicians: One comment mentioned that the technician did a great job on the manicure and pedicure, with attention to detail and taking the time to ensure everything was perfect. This indicates that Pro Nails has skilled technicians who are capable of delivering excellent results. Having skilled technicians is a strength as it can lead to customer satisfaction and positive word-of-mouth.

Weaknesses:

1. Poor customer service and rude behavior: One comment mentioned a horrible experience where the manager called the customer a liar and yelled at them. This indicates a weakness in their customer service and professionalism. Rude behavior and poor customer service can lead to negative experiences and damage the salon's reputation.

2. Long wait times and slow service: One comment mentioned that the service took nearly over 2 hours and it wasn't very busy. This indicates that there may be a weakness in the salon's efficiency and speed of service. Long wait times and slow service can frustrate customers and make their overall experience less enjoyable.

3. Lack of communication and misunderstanding: One comment mentioned a misunderstanding regarding the process of getting designs on the nails. This indicates a weakness in the salon's communication and clarification of services. Lack of communication can lead to confusion and disappointment for customers.

4. Overcharging and pricing confusion: One comment mentioned that the wrong price was printed and the customer had to point it out to avoid overpayment. This indicates a weakness in the salon's pricing accuracy and transparency. Overcharging and pricing confusion can erode trust and lead to negative customer experiences.

5. Durability of services: One comment mentioned that the paint on a child's nails came off within 30 minutes of leaving the salon. This indicates a weakness in the durability of the services provided by Pro Nails. Customers expect their nails to last and if they chip or come off shortly after leaving the salon, it can lead to dissatisfaction and frustration.

In conclusion, Pro Nails has several strengths including cleanliness, a loyalty card program, excellent service, attention to detail, and skilled technicians. However, they also have weaknesses in terms of poor customer service, long wait times, lack of communication, overcharging, and potential issues with durability. It's important for Pro Nails to address these weaknesses and make improvements in order to provide a better overall experience for their customers.

Best TL Reviews

Horrible experience.I paid extra for a warranty so if my nail broke they would fix it for free. Well 5 nails broke when I went in to have them fixed the manager called me a liar and yelled at me. I'm am not a liar and will never go back there.That was the first time I had my nails done in 25 years I believe that they took advantage of me. Horrible business

A couple of my friends recommended Pro Nails to me, and from what I had seen of their nails and reviews, it seemed like a salon worth trying.

Unfortunately, I didn’t have a good experience. My dip powder refill and pedicure took nearly over 2 hours and it wasn’t very busy. Usually I wouldn’t mind, but because the service wasn’t great it felt unnecessary.

My dip powder tips were removed without asking. The salon I have been going to always ask me if I would like them removed or shaped, so I was a bit surprised when half my nail was missing when the foil was pulled off. About half way through the refill, I reminded my technician that I’d like a design once the dip was completed. He proceeded to be bluntly irritated and tell me it was way too late. He then confirmed from another technician it was too late. Again, at the salon I went to designs came last, so maybe it’s a different process at Pro Nails. I truly wouldn’t have cared if he wasn’t rude about it.

To top it off, before I paid, the wrong price (an extra $20) was printed, and if I hadn’t of noticed or said anything I would have overpaid. It took some convincing and I had to pull my calculator out to add it for him.

Called earlier today and was able to get a same day appointment. The shop is very clean and they are adhering to all the Covid guidelines. Shawn did my pedicure and it was fantastic! He made great conversation, but was always paying attention to the details. I couldn't decide on a color. He suggested a blend of 2 colors and I love the finished product. Highly recommend and will definitely be back. They have a loyalty card where you earn punches towards discounts on future services too.

I had a great experience and will come back again. Great customer service!

This is the only nail salon in Southern IL I go to for my pedicures! Very clean, professional, and personal. I always enjoy my appointments. They have offered excellent, consistent service to me for the last 4 years. I work in the beauty industry myself and so I appreciate and have taken notice of the extra care, attention to detail, and thorough sanitation they take to make sure the service is the best of the best. The environment is relaxing and I love getting the OPI spa pedicure.

I brought both my daughters in. My oldest got a fill. My youngest got just a paint job with rhinestones. That same day which was Friday the paint right off within 30 mins of us leaving the business to us coming straight home. I paid $60 for both the services. Which I thought 20 or 25 wS really high to just get my 9 year old nails painted with 2 rhinestones. Thesign clearly says $10 plus extra which was $5 for 2 fingers for a design or etc. I'm very un happy with this businesses service and pricing. I've gave this spot numerous chances just because my oldest likes to get her nails done by the owner. Which is a rush job everytime. I think he's lost our business. Also they have a punch card to get $10 off a service once you've filled out the punch holes but is for cash paying customers only, which is a crock of poop.

i went with 3 of my friends to get shellac on our nails, and i was a great experience! everyone was very nice and the woman that did our nails was very friendly and she did them not only fast, but very well!! they look amazing and i definitely recommend this place!!

Had a great manicure and pedicure at Pro nails today. It was my first time there and I had shellac manicure with a traditional pedicure. The technician did the best job I’ve ever had on my mani and pedi! Spent tons of time making sure everything was perfect but even more importantly, he went to a lot of trouble during the hand and leg and foot massage and really took his time working on calluses. The lights were turned down low during my pedicure and I almost went to sleep. It was a very relaxing experience overall and I also think the price was very fair and comparable to other places. I will definitely be going back.