Quick Facts About Queen Nails & Spa In Cocoa Beach
Queen Nails & Spa in Cocoa Beach has a mixture of positive and negative reviews, indicating both strengths and weaknesses of the place.
Starting with the strengths, many reviewers mentioned the cleanliness of the facility. Having a clean and sanitary environment is crucial for any nail salon, as it ensures the safety and well-being of the customers. Cleanliness is a key factor for customers when deciding where to get their nails done, and Queen Nails seems to have met this expectation.
Additionally, the staff at Queen Nails was frequently praised for being friendly and accommodating. Friendly staff can make a significant difference in a customer's experience, making them feel welcomed and comfortable throughout their visit. The positive comments about the staff indicate that the employees at Queen Nails go above and beyond in providing good customer service.
Another strength mentioned in the comments was the high quality of the work done on customers' nails. Customers appreciated the meticulous work and attention to detail that the salon technicians put into shaping and designing their nails. Delivering a high-quality result is essential for any nail salon to maintain customer satisfaction and loyalty.
Some reviewers also mentioned the personable nature of the owners, which made them feel like Queen Nails could be their go-to nail salon. Building personal connections with clients can create a sense of loyalty and trust, as customers feel valued and heard. This personal touch likely contributes to the positive experiences and intention to return expressed by some reviewers.
Despite these strengths, there are also several weaknesses highlighted in the comments. One recurring issue was the lack of attention to detail in certain cases. Some customers complained about uneven nails, broken nails, or nails cut too short. Inconsistent quality can be bothersome and can deter customers from returning to the salon.
Another common issue mentioned by customers was the pain experienced during their visits. Several customers complained about the drill used during the nail removal process burning their nails and cuticles, resulting in discomfort and bleeding. Painful experiences can be a significant deterrent for customers, leading them to seek services elsewhere in the future.
Communication and customer service were also mentioned as weak points. One reviewer mentioned having to come back twice to get a pedicure done correctly. Furthermore, they expressed frustration with the lack of communication from the salon owner, who did not address their concerns or fix the previous mistakes. Poor communication and lack of resolution can leave customers feeling frustrated and unwelcome.
Lastly, there were a few mentions of long wait times. While some reviewers didn't mind the wait, others appeared to be inconvenienced by the limited staff and the resulting longer wait times. Long wait times can negatively impact customer satisfaction, especially if there is no prior communication or explanation for the delay.
In conclusion, Queen Nails & Spa in Cocoa Beach has several strengths, such as a clean facility, friendly staff, high-quality work, and personable owners. However, there are also weaknesses, including inconsistent attention to detail, painful experiences, communication issues, and long wait times. Addressing these weaknesses could help improve customer satisfaction and potentially attract more customers to the salon.
Best TL Reviews
I usually don’t post reviews but I unfortunately will not be returning. I was a last minute walk in so I do understand there was a bit of a time crunch. One of my acrylics was lifting and one was broken but it was to the length I wanted so it wasn’t too big of a deal. I was more so annoyed I couldn’t do anything with my hand without the risk of ripping off my entire nail.
Everyone was very kind and accommodating. The gentleman who did my nails definitely hurt my nails. While taking off my original gel polish, the drill burned into my nail and cuticles. My cuticles are torn up. They were bleeding and they still sting after 24 hours. I have glue under my nails but I didn’t ask for any tips or glue to be applied. The gentleman was very meticulous with the shape I wanted. He took a lot of time to shape them to my liking and I appreciate that a lot. The only issue I had was after I asked him to go shorter, none of them are the same length anymore. He drilled under my nail after he put glue under my nails and broke off some of my natural nail. I’ve personally never been to a salon where they apply glue under the nail or drill under the nail either. The one huge plus of this experience is I don’t have the acrylic bubble on top of my nails.
Ultimately, I don’t want anyone having the experience I did. Maybe it was just an off day for everyone but based off of this experience I will not be returning and continuing to go to my usual salon.
Queen nails is the best nail salon in Brevard! 10/10 recommend. Clean facility, friendly staff. Chelsey is amazing!!
I was a walk-in for tips and dip, pink and white French nails. They were a little short staffed so I didn't mind the wait. Chelsea did a great job and it was very affordable, too.
Stopped in with some friends before we went on our cruise. There were only be 3 techs working in the morning but they worked quick and efficiently to get us all done and the other fly the pedi was great!
Very high quality work on my nails and the owners are so personable and funny. The whole experience left me knowing they would be my permanent nail salon.
Very friendly and easy to make appointments. My first pedicure after foot surgery and the massage was incredible! Walked out feeling energized, thanks to their scrubs. My gel manicure was perfect. Thank you for your meticulous work. Cannot wait to come back.
It was horrible had to come back twice to get a pedicure done right my toenails were cut off too short and they were cut cricket I wanted to get my nails done the same day but I decided against it cuz I didn't want the same girl working on me I called to tell them that I needed to get them fixed in to make another appointment and they made that and I assumed I'm talking to the lady I guess she's that runs the place cuz I talked her on the way out and said that I would like her to fix what she the girl did wrong I got yeah yeah yeah well it didn't happen that way I came in and bought her a gift and you know thank you for taking the extra time for doing that she took that and then didn't even come out to talk to me I sat there for over 20 minutes to half hour before the hostess chick what I was waiting for I told her and then she went back and then told me she was booked mind you I had appointment.!So some guy stepped up to the plate he fixed my toes and I had him do my nails very very nice!! but the two of the toenails that he had to fix fell off later that nite..I gave him a 18.00 tip plus the $40.00 gift that I gave the Boss lady. She should have given back the gift . Than the guy would have gotten more tip. Plus wait for your tip till u finish painting my nails if him and her did not right in front of me discuss the tip that was not done yet he would have received more , plus the wait hey ignored I want a gel gel polish I didn't get it and I had to sit there for 15 minutes underneath the dryer I was humiliating and it was so wrong of them my advice don't go back either you're going to get somebody to know what they're doing or somebody's going to be rude doing it good. And hey lady I know you're going to read this you should give me back my gift
Had appointment walked in and they were ready for me. Did a good job on my nails I will definitely be returning to get my nails done again.
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Queen Nails & Spa In Cocoa Beach Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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