Red Nails N Spa

+1 612-866-4858

716 W 66th St, Richfield, MN 55423 United States of America

Open Today: -

Quick Facts About Red Nails N Spa

Red Nails N Spa has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the salon. Let's analyze the comments and assess the strengths and weaknesses of Red Nails N Spa:

Strengths: 1. Quality Service: Multiple customers praised the salon for its excellent service, mentioning quick and efficient service without compromising on quality. 2. Friendly Staff: Many customers mentioned the super friendly staff, which contributes to a positive and welcoming atmosphere. 3. Good Communication: One customer commended the workers for their great communication, indicating that the staff effectively interacts with the customers. 4. Convenient Location: One customer mentioned that the salon is conveniently located, making it easy for customers to access their services. 5. Honors Appointments: Another customer appreciated that the salon honors appointments and does not make customers wait excessively if they have a scheduled appointment.

Weaknesses: 1. Inconsistent Treatment: One customer expressed disappointment in being treated differently from regular customers. They felt like a bother despite having made an appointment, highlighting poor treatment. 2. Lack of Expertise: Another customer had a bad experience with a nail technician who was not knowledgeable about dip powder nails. This led to dissatisfaction and dissatisfaction. 3. Inadequate Skill in Lash Extensions: A customer complained about poor execution of lash extensions, where the technician used strips instead of clusters, causing damage to their lashes. The lack of expertise and improper technique used were major concerns. 4. Ineffective Complaint Resolution: The same customer who received poor lash extension services felt that the salon did not handle the situation appropriately. They mentioned that their regular lash lady had to fix the damage caused by Red Nails N Spa's technician. 5. Neglect of Customers with Credit Cards: Another customer expressed disappointment when the salon repeatedly insisted on cash payment, despite the customer stating multiple times that they only had a credit card. This lack of accommodation for different payment methods can be frustrating for customers.

Overall, Red Nails N Spa has several strengths, including quality service, friendly staff, and good communication. However, there are a few weaknesses that should be addressed, such as inconsistent treatment of customers, inadequate expertise in certain services, and poor complaint resolution. Addressing these weaknesses could further enhance the salon's reputation and customer satisfaction.

Best TL Reviews

Visited your salon from out of state and I can’t wait to come back! In a world where quality, genuinely great customer service seems to be a thing of the past, your staff shows me hope that it still matters to some! The atmosphere was perfect. The staff was super friendly. The service was quick and efficient without lacking quality. I LOVE my nails. I recommend this place to everyone. This experience was the perfect way to start my vacation. Only negative thing? I can’t take Red back home to Arkansas with me!

My first time getting my nails done, and they didn't treat me any differently for being a guy. It was a walk-in but they got me in super fast. Excellent service and I'll be coming back!

Worst manicure I’ve ever had. To start all the “regulars” were treated great while I was treated like I was a bother, even though I made an appointment. I got dip powder and Jen clearly didn’t know how to do it. By the end it was very obvious they didn’t look good, the guy came over and they were talking about my nails right in front of me. However, I was still charged full price. I also had to stop her multiple times because she was hurting me which I’ve never had to do before. It’s now been less than a week and they are all chipped away. Trust the negative reviews and save your money :/

this place is 10/10 super fast and super good. nails feel amazing and look amazing. love the colors!! and very nice workers. great communication

This is my nail salon. I live 1/2 mile away, so it's easy to pop over. They are always busy, so definitely make an appointment. Unlike other salons, they honor appointments, so I've never waited more than 5 minutes if I had an appointment. It is very clean and all the workers are polite. I've had a couple gel manicures not last super long, but besides that, this is the best and most consistent salon I've found. And I've tried out a lot!

My cousin and I called ahead and scheduled an appointment for pedicures. We were treated like we were a bother no one was friendly to us. We noticed ‘regulars’ coming in and they received a warm welcome. At the end they kept asking me for cash when I told them multiple times I only had a credit card. Which their website noted was accepted. For my manicure they did not soak my fingers which I saw happening to others and cuticle work was rough and painful. They roughed my nailbeds but did not buff. We will not become regulars. Bad experience. I do not recommend.

The customer service is great and they're always kind when I get my nails done. However Jen ripped my eyelashes out while applying extensions. I figured she a new lash tech and accidents happen... but when she finished I realized she was using strips!!! My lashes were all chunky and the same length. Clusters are okay, strips are very damaging. All my lashes were glued together. It was a nightmare for my regular lash lady to fix and CHUNKS of my lashes came out with the glue. She also glued long strips of lashes to my SKIN. Please take some classes and please stop using strips, you are causing permanent damage to peoples lashes. It doesn't take much longer to use clusters than strips. Please please get certified there are short classes online.

This place is awesome and so are the people who work here. Brought my friend from out of state and we decided to get our nails done. Never been here and I WILL be going back.