River Nails & Spa

+1 951-653-6626

2878 Campus Pkwy #4, Riverside, CA 92507 United States of America

Open Today: -

Quick Facts About River Nails & Spa

Strengths:

1. Quality work: Many customers have stated that they have consistently liked their nails and have had great experiences at River Nails & Spa. This indicates that the salon generally produces high-quality work.

2. Friendly staff: Multiple customers have mentioned that the staff at River Nails & Spa is polite, professional, and social with the customers. This is important in creating a positive and welcoming atmosphere for clients.

3. Reasonable prices: Some customers have commented that the prices at River Nails & Spa are great, considering the quality of work and the overall experience. This can be a competitive advantage, as affordable prices attract customers.

4. Efficient service: Despite occasional wait times, customers have mentioned that once they were seen, the salon efficiently carried out their services. This indicates that the staff is able to work quickly and effectively, which can be appreciated by time-conscious clients.

Weaknesses:

1. Inconsistent quality: While the majority of customers have had positive experiences, there are a few instances where customers were dissatisfied with the quality of service. One customer mentioned that her nails were poorly done and crooked, while another customer had a bad experience with dip powder nails. These incidents reflect inconsistency in the salon's ability to consistently provide high-quality work.

2. Expensive pricing for some services: One customer highlighted that the salon charged her $60 for a powder and rhinestones manicure, which she considered expensive. Another customer mentioned feeling overcharged for her 6-year-old daughter's gel manicure and pedicure. This indicates that the pricing for certain services may be perceived as too high by some customers.

3. Lack of attention to detail: Some customers have reported issues with attention to detail during their services. One customer mentioned that her rhinestone fell off after four days, indicating that proper application may be lacking. Another customer had issues with unevenly trimmed nails and poorly applied polish, which suggests that the salon may not consistently pay attention to the finer details of nail care.

4. Negative customer experiences: A few customers had negative experiences at River Nails & Spa, which can impact the salon's reputation and customer loyalty. One customer mentioned a particularly rough and unsatisfactory experience, leading her to decide never to return. Another customer mentioned a communication issue and potential overcharging, further tarnishing the salon's image.

In conclusion, River Nails & Spa has strengths such as consistently delivering quality work, having a friendly staff, and offering reasonable prices. However, the salon also has weaknesses including inconsistencies in quality, expensive pricing for some services, a lack of attention to detail, and negative customer experiences. It is essential for the salon to address these weaknesses and improve upon them to enhance their overall reputation and customer satisfaction.

Best TL Reviews

Ive been coming here for about 2-3 years. I've liked my nails every time, until this last time. For the guy that did my nails, let's say dip powder isn't his strong suit. *these pictures are 4 days after getting them done

Job well done. Friendly staff. Expensive though. I did choose powder and some rhinestones for a whopping $60 bucks. 4th day my rhinestone fell off, I don't know how I wash dishes with dish gloves to protect my hands and nails so that kinda sucks.

I went in on a Friday and my nail ripped off on Saturday’s. My nails are crooked and poorly done . I feel they just sped through the process I will not go there again

They did a great job with my nails, as always. My mom and I love coming here, very friendly, professional staff. Prices are great, and the atmosphere is always calming. Will definitely keep coming back here.

Very disappointing experience. I have been going to River Nail Spa for three years and have always been satisfied with the work done. This time, however, I had a terrible experience. Not to be an age-ist, but my nail technician seemed like someone’s grandma and was past her prime to be doing nails. First, she used a grinder tool with the wrong kind of grit (too coarse) and it felt like it was burning my nails while she was trying to grind off the old polish. It took her about 1/2 hour just to get the old polish off. Then she trimmed my nails unevenly. When she was using the file, she ended up filing my finger down to the verge of almost bleeding (see photo). She then was trimming my cuticles and cut the same skin where she had just filed the top layers of dermis off. The nail polish was applied unevenly and sloppily, and you can see by the photo that she got polish all over my cuticle and sides of the finger. Sad to say, I will not be going back to River Nail Spa. Too bad, because I was a long-time satisfied customer, but this experience turned me off to ever going back.

I had the worst experience today. I went in for a full set (almond french tip) I showed the lady a picture of my inspiration to which she nodded and seemed to understand what i wanted. Her version of almond shape was round and she tried about 4 different times to accomplish the French tip. When she finished i told her I don’t like it and please remove it. She became upset and was very rough making my skin raw. When i went to pay I was charged $55 for my awful full set and $72 for my 6 year olds gel mani and pedi which is absolutely ridiculous. They were speaking amongst themselves for which I couldn’t understand but i am sure they over charged me. I will NEVER go back.

One of the best nail salons I've been too there always polite and work they do is great i highly recommend it

There was a wait because of the upcoming holiday but once you're seen, they work efficiently and they're social with the customers. I'd definitely go again.