Rokman NJ Professional Nail Supply

+1 201-947-4715

241 Commercial Ave, Palisades Park, NJ 07650 United States of America

Open Today: Closed

Quick Facts About Rokman NJ Professional Nail Supply

Rokman NJ Professional Nail Supply has various strengths and weaknesses based on the comments provided.

One strength mentioned is that they offer the best prices in the area. This can be a significant advantage for customers looking to save money on their nail supply purchases. Being competitive in terms of pricing can attract more customers and help build a loyal customer base.

Another strength highlighted in the comments is the presence of a person named Miguel who provides excellent customer service. He is described as nice and can communicate in English, Korean, and Spanish. Having a multilingual employee can enhance the customer experience, especially in a diverse community. It allows for effective communication and a more personalized interaction, contributing to customer satisfaction.

The welcoming and friendly nature of the staff is mentioned positively as well. Customers appreciate the staff informing them about the available products and assisting them with their needs. Being customer-oriented and creating a warm atmosphere can foster a positive reputation for the store and encourage repeat visits.

However, there are also weaknesses pointed out by customers. One customer had a negative experience with the owner's behavior. They mentioned that the owner was initially friendly but became rude when asked a question about a product. This inconsistency in customer service can make customers hesitant about returning to the store and impact their overall perception of the business.

Another weakness is the issue of product quality. Several customers had problems with the longevity and performance of items they purchased. One customer mentioned buying three LDE lamps for $200 each, only for them to stop working after two months. In addition, another customer bought a nail drill that malfunctioned after only four uses. These experiences can be frustrating for customers, especially if they spent a significant amount of money on defective products. It may lead to a loss of trust and reluctance to purchase from the store in the future.

Furthermore, there are concerns raised about the authenticity of the products sold at Rokman NJ Professional Nail Supply. One customer claimed that gel polish bottles were filled with regular polish instead. This misleading practice can greatly impact customer satisfaction and brand reputation. The customer also mentioned the owner's refusal to provide a refund, which can further damage the store's reputation and customer trust.

Lastly, the store is criticized for their limited variety of products. While they are praised for having essential items, customers point out that they may not be the best choice for those seeking a wide selection. Having a limited range of products can deter customers who prefer more options and may drive them to explore other stores.

In conclusion, Rokman NJ Professional Nail Supply has strengths in terms of competitive pricing, a multilingual staff member, and a welcoming atmosphere. However, weaknesses include inconsistent customer service, product quality issues, concerns about the authenticity of products, and a limited variety of items. These strengths and weaknesses must be considered by customers when deciding whether to shop at Rokman NJ Professional Nail Supply.

Best TL Reviews

They have the best prices in the area, they have a person that is really nice at customer service, his name is Miguel, speaking English, Korean and Spanish

La primera vez que fui el señor fue muy amable,por eso fui una segunda vez en la.que se comportó muy grosero,por hacerle un pregunta sobre un producto me dijo: UD no sabe lo que quiere comprelo en Amazon ???? elnseñor es amable solo cuando no está la esposa,no volvería jamás a esta tienda

I bout 3 LDE lamps $200 each, the man told me those work really good, 2 months after no drying well, I call them and only said “sorry sorry sorry” $600 to the garbage ????,,

And when I bought they told me those gonna last for 3 years or more????‍♀️

They were very nice and the guy helped me with any questions I had but I bought a nail drill that i used only on myself for only 4 times and it stopped working now

Always they are welcoming their client. Very friendly and so nice. Whenever I need some stuffs, they let me know what they have and don't. Highly recommended.

Excelente servicio y buenos precios

BEWARE. FAKE PRODUCTS. they refill gel polish bottles with regular polish. I purchased two CND shellac bottles and both were regular polish and didn’t work under gel lamp. So I paid the price of a gel polish and received regular polish. Shameful. The owner refused to even look at them and said “no refund its jersey law”.

EDIT: I have owned many CND shellac polishes and none have had the consistency of the bottles purchased from This store. In a addition, I have never owned a bottle that had a strong polish smell. CND shellac gel polishes do not emit such a strong polish odor or have a thick glue-like streaky consistency. I will contact CND to ensure they aware of the operation you are running.

Not bad. A little pricey for certain items, great for essentials, not the best choice if your looking for variety