Rose Nails

+1 413-730-6663

752 Sumner Ave #2218, Springfield, MA 01108 United States of America

Open Today: -

Quick Facts About Rose Nails

Rose Nails is a nail salon that has received a mix of positive and negative comments. To analyze the strengths and weaknesses of the salon, we will consider the comments provided.

Starting with the strengths, one recurring theme in the comments is the satisfaction of certain customers with the quality of their nails. One commenter expresses their love for the salon, mentioning that they go there every two weeks and are always satisfied with the job done on their nails and feet. Another commenter mentions that Rose Nails always does a great job on their nails, as well as their family members', and commends the friendly and professional staff. These comments indicate that the salon has the potential to provide high-quality nails services and build positive relationships with its customers.

Convenience is another strength mentioned in the comments. One person mentions that they initially went to Rose Nails because their regular nail shop was too busy, indicating that the location of the salon is convenient for them. Additionally, another commenter mentions that Rose Nails is close to where they live, making it a convenient option for them and their family. This suggests that the salon's location is advantageous and can attract customers who prefer nearby options.

Moving on to the weaknesses, one consistent complaint in the comments is the poor customer service provided by some nail technicians at Rose Nails. One commenter recounts a negative experience where the nail tech was rude and refused to cut their nail, suggesting unprofessional behavior and bad customer service. Another commenter expresses disappointment in their experience at the salon, mentioning crooked and thick nails, as well as difficulty in achieving the desired shape. This indicates a lack of attention to detail and customer satisfaction on the part of some nail technicians at Rose Nails.

Price is another weakness mentioned in the comments. One commenter expresses dissatisfaction with paying $40 for regular acrylic nails with gel polish when they usually pay the same price for actual gel nails at their regular salon. This suggests that Rose Nails may be overcharging for certain services compared to their competitors, leading to customer dissatisfaction and the perception of poor value for money.

Lastly, the cleanliness and upkeep of the salon is another weakness highlighted in the comments. One commenter mentions that the salon appears outdated and dusty, implying a lack of proper maintenance. This can create a negative impression and undermine the overall experience for customers, potentially leading to a loss of clientele.

In conclusion, the strengths of Rose Nails include the potential for high-quality nail services and the convenience of its location. On the other hand, the weaknesses revolve around poor customer service, higher prices compared to competitors, and a lack of cleanliness and upkeep. It is important for Rose Nails to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation in the nail salon industry.

Best TL Reviews

I will never go to this nail salon the nail tech was rude and refuse to cut my nail.done told me to go back where I got my nails done very unprofessional and really bad customer service

I go here every two weeks they do an excellent job on my nails and feet I ???? love this place

I always get my nails done at Beautiful Nails on Boston Rd but I didn't have time to drive to that side of the city so I stopped here. I'm so disappointed in my results. I paid $40 for regular ACRYLIC nails with GEL POLISH...when at my regular spot, I pay $40 for actual GEL. Not to mention the fact the nails are crooked, weirdly shaped, and SUPER THICK! They look awful. They ended up being very short because she was having difficulty getting the ROUND shape I wanted. Overall, it was awful. I will NEVER recommend this place to anyone after this.

Rose Nails ALWAYS does a great job on my nails...Me, my daughter and my granddaughter love getting our nails done there❗The staff is very friendly & professional. We live close by so it is convenient and they have come to know us & know how we like our nails & eyebrows done. I recommend them thoroughly ❗????

Rose the owner did my wife's nails and they came out beautiful ????????

The man that did my nails did a horrible job nails lasted less then 2 days when they normally last longer.. the ladies do a ok job.. when I got my feet done my toes hurt for 2 days looks like they did not do them right.. they do a fantastic job on eyebrows.. they are very rough..

Rude and incompetent, didn't even bother getting my nails fixed smh.

I have been getting my nails done for a long time, my nail shop was busy so i went down the street (rose nails) only to get 2 of my broken nails fixed. i can not tell u how horrible this place is while i was waiting of the 2 hours there just to get 2 nails fixed, i over heard the women pick up the phone, she told the young lady to come in saying she can do both her hands and feet, when she got there after walking all the way there she said she didnt have time to do both pedi and mani, why you make her walk all that way... finally im in the chair the older lady placed at least a half inch of acrylic on my nail it was so thick, everyone knows when u get new nails there so nice and fresh makes u want to do a whole new set. im like can u please make them thin, instead of pleasing my request she questioned me.... it looked like i had put olives on my fingertips, she said thats why they break cause there thin.... no the break because i slammed it in the door. they dont care there, look at there shop it hasnt been updated in forever theres dust everywhere do u think they take the time to really clean the pedi chairs....after she thinned them out taking 45 minutes due to the amount of acrylic she shaped them horribly, it was 2 nails..... but thats my review never again some places just dont care anymore.