Royal Nail

+1 413-788-7897

935 Riverdale St # A105, West Springfield, MA 01089 United States of America

Open Today: -

Quick Facts About Royal Nail

Strengths:

1. Fast and efficient service: Customers appreciate the quick and efficient service provided by the nail technicians at Royal Nail place. This is a strength as it allows customers to save time and get their nails done in a timely manner.

2. Skilled and knowledgeable staff: The comment mentions that the nail technicians at Royal Nail place know what they are doing. This indicates that the staff is skilled and knowledgeable in their craft, which is a strength as it ensures customers receive high-quality nail services.

3. Excellent customer service: The comment mentions that the nail technician, Nina, provided great conversations and made the customer laugh. This indicates that the staff at Royal Nail place excels in customer service, creating a positive and enjoyable experience for customers.

4. Beautiful nail designs: The customer expresses happiness with the final result, stating that Nina did their nails gorgeously. This demonstrates that the staff at Royal Nail place is capable of creating beautiful and visually appealing nail designs.

5. Welcoming and comfortable environment: The comment mentions that the salon is not rude or rushing, and that the customer feels welcomed and at home. This indicates that Royal Nail place creates a welcoming and comfortable environment for customers, which is a strength as it enhances the overall experience.

Weaknesses:

1. Inconsistent quality: The dissatisfied customer mentions that they had a negative experience with their nails. The nails were shaped and filed poorly, did not match in length, and started to come off just a day after getting them done. This inconsistency in quality is a weakness as it indicates a lack of attention to detail and consistency in the services provided.

2. Poor product quality: The same customer expresses disappointment with the quality of the products used, stating that they are cheap and not worth the price. This indicates that Royal Nail place may use low-quality products, which is a weakness as it affects the longevity and durability of the nail services provided.

3. Slow service: Another customer mentions that their nail technician was slow, resulting in a two-hour appointment for a regular manicure. This indicates that there may be issues with efficiency and timeliness in the salon, which is a weakness as it can lead to longer wait times and inconvenience for customers.

4. Chipping nails: A customer mentions that their nails started chipping just two days after getting them done. This indicates that the durability and longevity of the nail services provided may be subpar, which is a weakness as customers expect their nails to last for a reasonable amount of time without chipping.

5. Inconsistent quality of nail technicians: A customer mentions that the quality of the nail technicians at Royal Nail place varies. While their own nail tech, Raevn, provided great service, the nail tech that did their daughter's nails was not so great and rushed through the service. This inconsistency in the quality of nail technicians is a weakness as it creates an unpredictable experience for customers.

Best TL Reviews

Awesome place to get your nails done. They are fast and efficient and they definitely know what their doing. I had Billy last time and he did the hearts one but today I had Nina who was phenomenal! We had great conversations she made me laugh and she did my nails gorgeously! I am so beyond happy! Definitely recommend coming here!!!!

Extremely dissapointed and unsatisfied with this salon. I paid $55.00 for my nails and tipped 10$ for terrible quality. They were shaped/filed horribly and most of the nails did not match in length. I over-looked that but what really has me upset is I had to go back in the next day from getting my set because one of the nails just came off. A nail tech by the name of mimi was kind enough to repair for me but why is it the next day and another one just fell off. I literally have not done anything out of the ordinary and I work an office job. I was just lifting a paper and felt it lose and it came right off. I contemplated going back to the place but is it really fair that I have to keep going back every day for a different nail. quite frankly at this point I want nothing to do with these nails or the salon it's just really depressing for me that that is $55.00 wasted. Do not recommend at all it looks like a nice establishment but clearly the quality of their products is cheap and not worth it at all!!

I asked to have my gel polish removed. I requested a regular manicure. Nail tech was nice, but slow. Two hours later I then checked out, with a less than cordial employee. Two days later my nails are chipping. Prices are reasonable, but quality of services is unacceptable.

Been here a few times for some gel acrylics and my eyebrows and each time was with a different nail tech. They’re all great and as long as you’re willing to advise them on what you want, they’ve got you. My brows always come out beautifully too. My boyfriend gets pedicures and he loves them. They cater to him and make him feel at home. 5/5 for me because most places are rude, rushing & not welcoming. Also we’ve only been during Covid & the precautions they’re taking look well put together.

Worse ever never again. ???? Do not nothing the same. And still charged me $50

**MUST READ** the woman who did my nails was supposed to do them thin and natural and coffin shape. She started piling on the acrylic & making it look bulky. I then reminded her again I’d like them thin & she then said she wasn’t finished yet & she’s going to make them look nice. other people were coming in & she continuously got up to attend to them while doing my nails. Because she was doing that I felt she was rushing through my nails. When she finally finished they were still thick & my nails were longer than the other. I could barely see a coffin shape. But I was now there for about 50 mins and I no longer wanted to be there so I left without complaining. But I’m completely disappointed I spent 50$ for nails I am now paying to be taken off!! Would not recommend SEE PICTURES BELOW! They speak for themselves!

I showed the tech a picture of what I wanted and instead she did something else. She filed my nails in a different shape than how I had them. She fixed the shape but they shouldn't be doing whatever they want. They do look good however. They are also pretty expensive. I paid 65 tip included for a fill and design on 2 nails!

It was a long wait which I took a star off. However, my nail tech Raevn was awesome, she took her time and my feet and nails look great! The nail tech that did my daughters wasn’t so great and rushed through it all!