Quick Facts About Royal Nails
Strengths:
1. Great customer service: One comment mentioned that the customer loved their nails and had a positive experience with customer service.
2. Clean place: Another comment mentioned that the place was clean, indicating that the salon pays attention to maintaining a hygienic environment.
3. Quick service: A customer commented that they were quick to help, suggesting that the salon values efficiency and prioritizes timely service.
4. Long-lasting nails: One customer mentioned that their nails lasted over a month, indicating that the salon provides durable and professionally done nail services.
5. Extra care for pedicures: A customer noted that the salon takes extra care during pedicures, trimming nails perfectly and preventing ingrown nails. This suggests that the salon values providing thorough and meticulous services.
6. Thorough pedicure service: A customer mentioned that their brother received a thorough pedicure, indicating that the salon pays attention to detail and ensures a high-quality pedicure experience.
7. Accept walk-ins: One comment mentioned that the salon accepts walk-in customers, which can be convenient for those who prefer a more spontaneous visit without booking in advance.
Weaknesses:
1. Poor nail longevity: One customer mentioned that their gel nails did not last even a week, suggesting that the salon may need to improve their nail application technique or use higher-quality products.
2. Aggressive and rude behavior: A customer commented that the salon staff were rude and aggressive, which is a significant weakness as it can lead to a negative customer experience and deter potential customers from returning.
3. Overpriced services: Multiple comments mentioned high prices and unexpected additional charges. From charging extra for different nail shapes to significantly increasing the price for filing nails, the salon seems to have pricing practices that may be perceived as unreasonable by customers.
4. Lack of attention and communication: One customer mentioned that the staff at the salon were engaged in conversations on the phone and refused to do the requested nail style. This lack of attention and communication can negatively impact the customer experience and result in dissatisfaction.
5. Language barrier: A customer mentioned a small language barrier, which can make communication difficult and potentially lead to misunderstandings or misinterpretations.
6. Adding their own tip: One customer warned others to be careful as the salon adds their own tip. This suggests that the salon may not be transparent with their pricing and may add unrequested charges, potentially leaving customers feeling ripped off.
In conclusion, while Royal Nails place has some strengths such as great customer service, cleanliness, quick service, long-lasting nails, extra care for pedicures, thorough pedicure service, and accepting walk-ins, there are several weaknesses that need to be addressed. These include poor nail longevity, aggressive and rude behavior from staff, overpricing services, lack of attention and communication, a language barrier, and questionable pricing practices such as adding their own tip without customer consent. By addressing these weaknesses and focusing on improving customer satisfaction, Royal Nails place can enhance its overall reputation and attract more loyal customers.
Best TL Reviews
My last time was like before new year and my nail is already a mess it didn’t last at least the week????????and one of my cats have a leg hahaha so sad actually.
Never again. This place charges $25 for GEL . $35 and up for nails so for just plain gel nails was $70 per person. For them to be rude and so aggressive. Then they even cut 3 out of 4 of us. Never never again. Oh and they add there own tip.
Great customer service! I loved my nails def will be coming back! Such a clean place and they were very quick to help me! Loved the experience ❤️❤️❤️❤️❤️
My friend needed someone to go with her so i agreed but wasnt looking forward to another nail job from another place that sucked. But i was so wrong!!! They dont suck! They are amazing! Im a mechanics wife normally after 1 week ive lost at least 3 nails. Its been a week and they are still strong!! My friend said hers last over a month!
Have been coming here for a while to get pedicures and so far they have been the best place to get them. The take extra care to make sure your nails are clipped and trimmed perfectly. They always get down in the cor ers to help prevent ingrown nails on the big toes, and getting the gel polish is the best. The massage chairs are nice too, and when you go in with multiple ppl it's nice to be able to get them all done together.
I went with some family. They did my brothers feet which needed it badly. A very thorough pedicure. They take walk-ins. They prefer you to pay in cash but can take cards. There is a small language barrier, but they were all understandable. Will be going back again.
My nails look good , but they are extremely overpriced. It says full set acrylics on their sign starting at $35, they did not tell us that doing a different shape costs so much extra! All I did was coffin shape and they charged $85. I cannot believe it was $50 more just to file my nails. Other Salons I have been to charged only $5 extra occasionally for nail shape. They could at least let you know they charge that much extra before doing it.
It was my first time going to them because i was in the area and needed a full set. They were always in conversations on the phone. They refused to do the nail style i wanted. So i asked for a stilleto style long length with gel instead.....they charged me 100 for a full set with gel plus the length of nail... I could have went else where and paid 100 for a mani and pedi plus eyebrow waxing for 90. I WAS COMPLETELY RIPPED OFF! They add their own tip. Be careful.
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Royal Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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