Quick Facts About Nails Spa
Nails Spa Place seems to have a mixed reputation based on the comments provided. Let's break down the strengths and weaknesses of the salon:
Strengths:
1. Cleanliness: Multiple comments mention that the salon is always neat and clean. This is an important factor for customers as it ensures a hygienic and comfortable environment.
2. Friendly Staff: Several customers appreciate the friendly nature of the stylists. Friendly and welcoming customer service can enhance the overall experience and make customers feel valued.
3. Skillful Services: One commenter mentions that the salon does an excellent job with nails. This suggests that the staff is skilled and performs high-quality services, which is crucial for a nail salon to thrive.
4. Eyebrow Threading Expert: There is mention of a particular stylist, Leila, who excels in eyebrow threading. This specialization and expertise can attract customers who have specific beauty needs and are looking for professionals who can meet those needs.
5. Good Pedicures: A customer states that they receive great pedicures from this salon. Positive experiences with pedicures can contribute to customer loyalty and positive word-of-mouth recommendations.
Weaknesses:
1. Miscommunication and False Information: A customer claims that they requested gel nails but were advised to get acrylic instead. They felt lied to when the stylist suggested putting gel polish over acrylic. Miscommunication and incorrect information can lead to customer frustration and disappointment.
2. Inadequate Nail Services: One customer complains about the quality of their nails after getting a fill-in. They mention that the lines on their nails were still visible, indicating poor execution. This can be seen as a lack of professionalism and expertise, leaving customers dissatisfied.
3. Time Management Issues: Time management seems to be a recurring issue at this salon. One customer mentions experiencing a delay of an hour and a half for a simple pedicure appointment. Another customer reports a rushed pedicure due to the stylist attending to other clients. Delays and poor time management can result in customer dissatisfaction and inconvenience.
4. Poor Customer Service: The incident where a customer had to pay extra despite receiving subpar service reflects poorly on the salon's customer service. The customer felt unjustly charged and walked out, indicating a breakdown in communication and customer satisfaction.
5. Painful Experience: A customer had a painful experience during a manicure, with fingers left bloody and cut up. This suggests a lack of attention to detail and professionalism, leading to an uncomfortable and possibly harmful experience.
In conclusion, Nails Spa Place has several strengths, such as cleanliness, friendly staff, skillful services, an eyebrow threading expert, and satisfactory pedicures. However, there are also noticeable weaknesses, including miscommunication, inadequate nail services, time management issues, poor customer service, and painful experiences. To improve, the salon should focus on better communication, staff training, time management, and addressing customer concerns promptly.
Best TL Reviews
My granddaughter always goes to this salon to get her nails done. Even though I would never pay to get my nails done I do for her. The salon is always very neat and clean, the stylists are always very nice and the nails looks good.
They do an excellent job. No complaints.
I love this place. A lady name Leila (not sure of spelling) always does my eyebrow threading and does the best job. I've tried numerous other people at other places and she's the best. Very friendly and they also do great pedicures.
Money wasted... i asked for gel and they tried ripping me off for acrylic which is the powder one and gel is liquid i told her i did not want acrylic and she lied saying “oh no we put gel nails polish over the acrylic”???? That’s makes no sense “ then i told her I’ll just get acrylic then left Not only one nail but 8 of my nails cricket i made her take one off and redue it bc it was that bad then laughed at me thinking i wouldn’t understand what they were saying when i knew they were trying to rip me off do not come here !!!
I’ve never had such a terrible experience at a nail salon. I had an appointment at 3:00 pm, I didn’t get out of there until 4:30.
In the middle of my pedicure, another woman, I think her name is Cindy, came and told her that a lady who came in to get a manicure had an appointment.
Well, I also had an appointment. The girl doing my toes rushed, cut my big toenail very crooked and had polish all over my toes. I waited until she was done with the other ladies Manicure and asked her to fix my toe that was crooked. By the time she was finished it was 4:30.
I had a gift certificate for $20.00 that my daughter gave me for Mother’s Day. The lady told me that wasn’t enough, I owed $5.00 more. I told her that they didn’t do a good job and I wasn’t paying more and I walked out.
My daughter called and asked how much they charged for a pedicure and the person on the phone told her $20.00.
Worst nails I have ever had. Manager or owner said that is what theu should look like. Never had a fill in done where upu can still see the lines. Will never ever go back. Not professional at all. So very upset about my nails.
I always feel special when I'm here! Everyone takes such great care of my daughters, my mom and me. When I don't have my children, Diyanna always asks about them!
Horrific!! Spent 150 on pedicures and our feet were not any different at end of 2 hours of having our girl go do a million other things... went back and had nails done and left before finishing (2 hours of torture) and every finger bloody and cut up. Told me they didn't have anyone to fix them for 2 more hours!! Never again!!!
Place Pictures
Nails Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
Places
Other Places
5. Fancy Nails
6. Hair Magic