Ruben's Hair Salon

+1 915-585-3600

955 Resler Dr, El Paso, TX 79912 United States of America

Open Today: -

Quick Facts About Ruben's Hair Salon

Ruben's Hair Salon has both strengths and weaknesses based on the comments provided. Let's analyze them in detail:

Strengths: 1. No appointment necessary: One positive aspect mentioned is that Ruben's Hair Salon allows customers to show up without an appointment. This convenience factor can be attractive for those who have busy schedules or need a last-minute haircut.

2. Experienced stylists: It is noted that the salon has great stylists, many of whom have been with the salon for over 20 years. This suggests a level of expertise and skill in hairstyling, allowing customers to trust the stylists with their hair.

3. Friendly and efficient service: Customers appreciate the friendly and efficient service provided by the stylists. They mention that the stylists are time-efficient and offer input when asked. The quick service without waiting time is also mentioned as a positive aspect.

4. Reasonable pricing: Some customers mention that Ruben's Hair Salon offers haircuts at accessible prices. This is seen as a positive aspect, along with the fact that the quality of the haircut is worth the amount paid.

Weaknesses: 1. Lack of organization: One common complaint is that despite not requiring appointments, there seems to be a lack of organization in terms of managing waiting times. Some customers mention waiting for extended periods, even when they arrived before others who had made appointments. This lack of organization can lead to frustration and dissatisfaction among customers.

2. Inconsistent quality: A few negative experiences are mentioned regarding the quality of haircuts. Some customers express disappointment and anger after receiving a bad haircut, with specific mentions of crooked cuts, mullets, and unsatisfactory layering. The inconsistency in the quality of hairstyling is seen as a weakness of Ruben's Hair Salon.

3. Unprofessional behavior: A couple of customers comment on unprofessional behavior from the stylists. This includes instances of rudeness, bad manners, and a short-tempered response from the owner when a customer complained about being scratched. Such behavior can create a negative atmosphere and leave customers feeling disrespected and unsatisfied.

4. Refusal to issue refunds: The refusal to give a refund is mentioned as a negative aspect by a customer who was dissatisfied with their highlights. This shows a lack of customer-centric approach and a failure to address and rectify customer concerns.

Conclusion: In conclusion, Ruben's Hair Salon has some strengths, such as no appointment necessary, experienced stylists, friendly service, and reasonable prices. However, there are also notable weaknesses, including a lack of organization, inconsistent quality of haircuts, instances of unprofessional behavior, and a refusal to issue refunds. These weaknesses can undermine the overall customer experience and may impact the salon's reputation. It is important for Ruben's Hair Salon to address these weaknesses by improving organizational systems, ensuring consistent quality, fostering professionalism among staff, and implementing a customer-focused approach to rectify any errors and concerns.

Best TL Reviews

No appointment necessary when you call. You show up, wait for a specific stylist for the next 45 minutes and still people get their hair done before you because "they had an appointment".

Great stylists, but with a customer base spanning 20+ years they need a lot more organization.

Worst haircut from Ricky. If a stylist doesn’t know how to do a specific cut requested by a customer, then just say so! Don’t leave it crooked!!! I would’ve waited or come back, instead of getting a horrible cut. I waited for months to grow out my hair for this cut, and he just butchered it. I can’t stop crying

Ricky is terrible and the dumb lady with the short hair is rude. He chopped off my hair, when i asked for layers, gave me a mullett, had to FIGHT for my money back. DO NOT GO HERE. This salon is trash and all the employees are incompetent especially the lady with the short gray hair.

Me gusta mucho ir a este salón, tengo llendo 1 años y nunca he tenido una mala experiencia. Únicamente hemos ido para cortes de cabello, tanto de dama, caballero y para niños. Lo cortan muy bien y a costos muy accesibles, aun así con la propina se me hace muy bien la relación costo/servicio.

The stylists are very nice and do their job well. They will offer input if asked. They are very time efficient. There was no wait to go on or sit down for my cut. As of July 2022, they still require a mask to enter and be worn during the cut. Well worth the amount paid, which I consider on the lower end of haircuts.

The woman ( owner ) was doing hairstyling to me suddenly she scratched my neck a little with the comb I told her " ouch " OMG she started screaming in bad manners to me saying " look I didn't do anything with a mirror in her hand ". Seems like if she does something wrong the clients need to shut up the mouth even if she do something wrong. Very unprofessional, bad manners, bad temper, of course I WILL NEVER GO BACK THERE I DONT LIKE TO BE AROUND THIS KIND OF PEOPLE. This woman needs to learn how to treat clients with respect and good manners. ????????????????????????????

If I could give this place a zero I would. I went in for simple highlights, and layer/bang trim. I specifically asked for no bleach or dye, just color for the highlights. I repeatedly mentioned I wanted my hair to be a little lighter, and presented them with the first two photos. I ended up with the last two. Absolutely no regard for what I wanted and left me with the most disgusting highlights, showing a lack of professionalism and attention to detail. They were not blended at all, nor toned out. They refused to give me my money back after I declined their offer to “fix” a mess I waited over 2 hours for. This is NOT worth 160 dollars and no one should have to experience what I did.

Took me in right away and both gentleman were friendly but the guy i got fire my haircut was pretty rough with my hair and didn't quite listen to how i wanted it. Cut it way too short and now it's pretty unmanageable. Not going back.