Safas Salon and Spa

+1 734-780-7771

1524 N Maple Rd, Ann Arbor, MI 48103 United States of America

Open Today: -

Quick Facts About Safas Salon and Spa

Safas Salon and Spa has a mix of positive and negative comments from customers, indicating both strengths and weaknesses. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, these comments will be examined in detail.

Starting with the strengths, there are several positive aspects mentioned by customers. The first comment highlights the wonderful service and friendliness of the staff, particularly Safa and Farah. This indicates that the salon has a welcoming and professional atmosphere, which is an important factor for customers. Additionally, the comment mentions that the salon is clean and well-decorated, creating a pleasant environment for customers to relax in. The availability of a wide range of nail polish colors is also mentioned, which indicates that the salon provides a variety of options to cater to different customers' preferences. This can be considered a strength as it shows attention to detail and customer satisfaction.

Moving on to the weaknesses, there are several criticisms raised by customers. One customer mentions that the quality of nail painting was poor and that the technician seemed overbooked and rushed. This indicates a lack of attention to detail and care when providing services, which is a significant weakness for a salon. Moreover, the comment highlights that the technician expressed frustration and mentioned personal issues, which is unprofessional behavior that can negatively impact the customer experience. The comment also mentions discussions about tips and lack of post-service cleanup, which suggests a lack of professionalism and attention to customer needs.

Another weakness mentioned by a customer is the subpar manicure experience. The comment mentions the absence of essential steps such as hand soaking, shaping nails, or providing a hand massage. This indicates a lack of thoroughness and attention to detail in providing services. Additionally, the absence of lights to set the nails and missing polish on the corners of the nails further suggests a lack of quality and attention to detail.

Turning to the positive comments, one customer mentions that Farah provided the best pedicure and manicure treatment. This indicates that there are skilled technicians at the salon who can provide high-quality services. The comment also mentions the use of amazing products and the technician's dedication to achieving perfect results, indicating attention to detail and customer satisfaction. This can be considered a strength, as it shows that the salon has skilled and attentive staff members.

Another positive comment from a customer who had a bridal party experience highlights a great overall experience and satisfaction with multiple services, including pedicure, acrylic nails, and eyebrow threading. This demonstrates the ability of the salon to cater to different needs and provide a satisfactory experience for a group of customers, which can be considered a strength.

An additional strength mentioned by a long-term customer is the high standards maintained by Safa, the stylist, over the years. The comment highlights the availability of a wide range of excellent hair colors and highlights, as well as other nail and ancillary services. This indicates that the salon offers a diverse range of services and maintains high standards of quality over a long period of time.

Lastly, a positive comment mentions the talent and skill of Safa in providing beautiful highlights for the customer's hair. This indicates that the salon has skilled stylists who can provide excellent hair color and highlights, which can be considered a strength.

In conclusion, Safas Salon and Spa has several strengths and weaknesses based on customer comments. The strengths include friendly and professional staff, a clean and well-decorated environment, a wide range of nail polish colors, skilled technicians, and the ability to cater to different needs. However, there are weaknesses in terms of poor quality nail painting, rushed service, unprofessional behavior, lack of attention to detail in manicure services, and a lack of thoroughness. It is important for the salon to address these weaknesses in order to improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

Wonderful service, Safa and Farah we're great, so friendly and professional!! The place was clean and had nice decor. There were plenty of nail polish colors to choose from. I got a Mani and pedi and highly recommend it!!

I did a groupon purchase to check out this salon and unfortunately won't be coming back. I purchased the $40 spa pedicure and spa manicure combo. I also made an appointment.

Pros: They had a nice spa pedicure chair and seemed relatively friendly. And they did use proper sanitation and the general feel of the salon was clean and nice

Cons: Quality of nail painting was poor. She seemed overbooked and rushing to finish everyone. She told me that she doesn't have the energy to be doing this right now. That her head hurt and she was supposed to be done by then. (Not the best thing to tell a client who made an Appt two weeks in advance). I also overheard them discussing tips and who didn't tip etc.

The actual manicure was so-so. No hand soak, didn't take much time shaping my nails or buffing them, no hand massage, no cuticle trim and they also don't use lights to set the nails afterwards. Some of the corners of my nails are missing polish.

The actual pedicure was ok. I had to convince Farah to go back and trim my toe nails down with a file bc she said she couldn't with the trimmer. The rest of it was a normal spa pedicure. However as you can see from my phone, my toes weren't cleaned up afterwards.

Farah was the sweetest and provided the best pedicure/manicure treatment. All of the products she uses feel and smell amazing and she takes the utmost care in getting every edge and corner perfect. I will definitely be coming back when I am in the area.

I came here with a bridal party for some pre-wedding pampering and it was a great experience! I got a pedicure, acrylic nails and my eyebrows threaded. Very happy with the results! I will definitely be back!

I see that there are no current, 2022, reviews so I had to place one. Safa, and her Store Manager, Denise, are the absolute best. You will have a great experience at the Salon and enjoy being treated like a King or Queen while there. Safa has been my "stylist" for twenty years. Need I say more?

Bought a Groupon. Took very very long for painted nails. The only good experience was the chair massager on my feet. Took a very long time (2 hours and 30 minutes)for some messy painted nails and super expensive. Not coming back.( My 9 year old daughter wrote this.) ????

I have been going to Safa for over 20 years. She always keeps the highest standards for her services and she takes care of her regular customers like no one else I've ever engaged. A wide range of excellent hair colors and highlights, nail and ancillary services. Highly recommended.

So happy with my highlights! Safa is so talented and does such a beautiful job with hair color. I have long dark hair and she gave me beautiful caramel highlights, she has always given me such fantastic color and highlights, I love her work !!!