Scrub Nail Boutique

722 S Broadway Suite 200, Baltimore, MD 21231 United States of America

Open Today: -

Quick Facts About Scrub Nail Boutique

Scrub Nail Boutique has several strengths and weaknesses based on the comments provided.

Strengths: 1. User-friendly online scheduling: One commenter praised the ease of navigating the salon's website to schedule a same-day appointment. This indicates that Scrub Nail Boutique has a user-friendly online platform, allowing customers to easily book appointments without any hassle. 2. Friendly and professional staff: Multiple reviewers mentioned that the manicurists at Scrub Nail Boutique were friendly and professional. This is an important strength as it creates a positive and welcoming atmosphere for customers, enhancing their overall experience. 3. Non-toxic products and polish: One customer appreciated that the salon specializes in non-toxic products and polish. This shows that Scrub Nail Boutique caters to customers who are conscious of the chemicals used in beauty treatments, making it an appealing option for those seeking a more natural salon experience. 4. Nail care focus: Another reviewer mentioned that the salon prioritizes nail care. This indicates that Scrub Nail Boutique values the health and well-being of the customers' nails, which is essential for maintaining the overall health and appearance of the nails.

Weaknesses: 1. Inexperienced manicurist: A customer reported encountering a manicurist who appeared to be inexperienced and lacking proper training. This suggests that Scrub Nail Boutique may have inconsistent levels of skill among their staff members, potentially leading to subpar service for some customers. 2. Lack of partitions between customers and manicurists: According to one commenter, the salon does not have partitions between customers and manicurists. This is a weakness as it poses a potential risk in terms of the spread of germs and viruses, especially in the context of the COVID-19 pandemic. Customers expect a safe and hygienic environment when visiting a salon, and the absence of partitions may raise concerns regarding customer safety. 3. Communication issues: Another customer expressed frustration with the salon's lack of responsiveness to messages. This implies that Scrub Nail Boutique may have some communication issues, which can be detrimental to customer satisfaction and may result in missed appointments or misunderstandings. Improving communication channels and responsiveness is crucial for a successful salon operation. 4. Accessibility concerns: One commenter mentioned that the salon's pedicure chairs were not accessible for all customers. This represents a weakness as it excludes individuals who may have mobility issues or disabilities from fully enjoying the services offered. Providing accommodations for customers with accessibility needs is vital for creating an inclusive and welcoming environment.

Overall, Scrub Nail Boutique has strengths in terms of user-friendly online scheduling, friendly staff, non-toxic products, and a focus on nail care. However, there are weaknesses related to inexperienced staff members, lack of partitions, communication issues, and accessibility concerns. Addressing these weaknesses will be crucial for Scrub Nail Boutique to improve their overall service quality, customer satisfaction, and reputation.

Best TL Reviews

Came in from out of town and was able to easily navigate the online website to schedule a same day appointment for mani and pedi. Jasmine was very friendly and professional. Her products were not harsh on my skin, her hand and foot massage were amazing, and my nail paint job is amazing. When I return to Baltimore this will be my go to spot!

I have gone to this salon for years off and on and never had a bad experience. There is nothing fancy about the manicures I’ve gotten, but they always focused on nail care and that was important to me. That’s why is was shocking to see a manicurist there who was not just new but didn’t appear to know what she was doing at all. From sawing my nails down to the nail bed, to oiling them before painting to a horrible polish job. She was polite and took her time but just needed some training. In addition, the salon does not have patricians between the manicurist and customer, so it is only respectful to keep your mask up when you’re that close together. I would never be that careless to anyone and I’m vaccinated and boosted, so it was just shocking to me to see her continually pull her mask down, especially since my 11 year old was also getting a service and has only had her first shot.

I loved visiting this black-owned nail salon in the heart of Fells Point that specializes in non-toxic products and polish, a win-win!

The time is 10:55am and my appointment was scheduled for 10:00am. I’ve called and left three messages and have not heard back from anyone. I received multiple text messages confirming my appointment which included the name of the person who would be doing me nails. I also received an email with instructions on where to go and park. This was a total waste of gas and time… not to mention I still have a function to prepare for so I now have to find somewhere else to go. Totally unprofessional! I didn’t want to give any stars

I was looking for a low chemical natural salon to switch to and they are also woman-owned & black owned business. My service was impeccable. They offer to the point service and perform high-quality, professional looks for your hands & feet. Whether you like natural nails or extentions you are treated with respect & given a long lasting look. Great music & vibe too! This salon is my last stop. Make it yours too.

I absolutely love Ms Cathy!! I have the worst feet and she takes care of me. I don't want anyone else doing my pedicures besides her.she friendly, professional, and clean. Support this business. You won't be disappointed. One day I'll get a gel manicure

If you are in search for a quality Black owned nail salon this is the place! Kelvina was friendly and explained the pedicure process. She asked what I was looking for in my pedicure today which was a personal touch that I’d never experienced. I booked a manicure for my grandmother as well who rarely agrees to go to nail salons, but she left very excited and happy! Thank you ladies for your service. I’m sorry I don’t remember the other lady’s name but she was amazing and patient with my grandmother and even gave her advice on how to care for her nails at home. We will be returning????

My first visit. Scheduled a mani-pedi had to cancel the pedi because the step to access the chair was extremely high and they offered no accommodations. Technician says they have had other customers Thad to cancel pedis for the same reason.

Expected more of a spa like experience visuals, fragrance, sounds, etc. The chairs were not accessible for all, either too high or too low with no arms.

Appreciate the service provided by Cathy.