Shanes Barber Shop

+1 410-960-6188

8461 Fort Smallwood Rd B, Pasadena, MD 21122 United States of America

Open Today: -

Quick Facts About Shanes Barber Shop

Shane's Barber Shop has a diverse range of strengths and weaknesses based on the comments provided.

Strengths: 1. Friendly Staff: Several customers mention the barbers being polite, inviting, and engaging in great conversation. This creates a comfortable and enjoyable atmosphere for customers.

2. Easy-going Environment: One comment describes the shop as a genuine, easy-going place to get a haircut. This suggests a relaxed atmosphere that may appeal to many customers who prefer a laid-back experience.

3. Talented Barbers: Multiple customers compliment specific barbers, like Terri and Tina, for their excellent cutting skills. This suggests that there are highly skilled professionals in the shop who consistently provide quality haircuts.

4. Long-term Customer Loyalty: There are positive comments from customers who have been going to Shane's Barber Shop for a significant period, indicating a level of loyalty and satisfaction with the services provided.

Weaknesses: 1. Inconsistent Haircuts: Some customers mention receiving haircuts that were not as expected. Complaints range from the hair being cut too short or unevenly trimmed. This inconsistency in service could be an area requiring improvement.

2. Lack of Attention to Customer Instructions: One customer expressed disappointment after their specific instructions were not followed. Despite providing clear guidelines on the desired length and style, the barber did not meet their expectations.

3. Poor Time Management: The barbershop's closing time is mentioned in a negative light by a customer who arrived shortly after closing hours. There was no clear communication regarding the closing time, leading to frustration and an unpleasant experience for the customer.

4. Lack of Parking Communication: A customer shares a negative experience regarding parking near the barbershop. There seems to be a lack of signage or clear communication regarding parking regulations, leading to the customer being accosted by someone in a neighboring vehicle.

5. Ruined Beard: One customer mentions that their beard was ruined during their visit. This suggests that the barbers may need to pay more attention to detail and make sure they understand the customer's desired outcome fully.

In order to address these weaknesses and enhance their strengths, Shane's Barber Shop could consider implementing the following strategies:

1. Improve Communication: The barbershop should focus on improving communication with customers regarding closing times and parking regulations. Clear signage and verbal confirmation of closing hours could prevent misunderstandings and frustrations.

2. Ensure Consistency: The barbers should work on consistently understanding and meeting customer expectations. This can be achieved through active listening, double-checking instructions, and implementing quality control measures to ensure consistent haircuts.

3. Training and Professional Development: The shop could invest in training and professional development programs for its barbers. This would enhance their skills and keep them updated with current trends, techniques, and customer service strategies.

4. Quality Assurance Measures: Implementing quality assurance measures, such as regular client feedback surveys and performance evaluations, could help identify and address any recurring issues. This would contribute to a more consistent and positive customer experience.

5. Provide Clear Parking Instructions: To avoid future parking-related frustrations, the barbershop should consider placing clear signage regarding parking restrictions. This will prevent customers from unknowingly violating parking regulations and experiencing confrontations.

By addressing these weaknesses and building on their strengths, Shane's Barber Shop can work towards providing a more consistent and customer-focused experience. This will not only attract new customers but also retain loyal ones, ensuring long-term success for the business.

Best TL Reviews

A couple cuts ago, I asked for one inch off the top and he gave me a #1 buzz cut. My family convinced me I just did a bad job explaining and I should try again with a different barber. Last time, it was okay but still a bit shorter than I wanted. This time, after a year of trying to grow my hair out, I was worried about it being too short, so I gave very clear instructions. "I am happy with this length, I just want to get my bangs out of my eyes and tidy up split ends." Not only are my bangs not entirely out of my eyes, everything else is barely long enough to run my fingers through. I made several remarks about liking how curly my had gotten, but now there's none left. It's probably going to take 6 months to get it back to how it was.

Was working in the area and needed a cut after 2 months. Terri did a wonderful job was very polite and inviting! Great conversation! I will definitely return if I am in the area again.

Genuine easy going place to get your hair cut

I asked for a trim to even up the straggly hair and the barber cut off 2 months worth of growth. The worst part is the result isn't even, shorter on the right side than the left. Hair grows back so it's not the end of the world, but I will never return. Ruined my beard.

I like this place, but I went to get my hair cut there this passed Saturday and didnt realize they closed at 2 and I got there at around 2:30, so I said oh well ill just go grab a coffee from the Dunkin Donuts and go home. As I was walking over a man in a blue chevy Silverado flagged me down and said if I park there again I'll be towed, he came off as being very rude even as I explained to him that I didnt realize the barber closed at 2 and instead of driving all the way around to the DD parking I just walked over. Very bad experience, if you dont want people parking there to go to DD then place a sign somehqee saying they will be towed at the owner of the vehicles expence.

Great staff but sometimes its hit or miss. Diane is a superstar tho she always does a good job!

I really like this barber shop been taking my 5 sons there for about 2 years now and we wont go anywhere else. Tina is there barber she's amazing at her job

Great people that work there I have been going there for years and have had the same barber cut my hair as has my son and we go to different people