Quick Facts About Solar Nails & Spa
Solar Nails & Spa is known for its strengths in cleanliness, speed of service, friendly staff, and a great assortment of powders and polish/gel. However, the salon also has weaknesses in terms of inconsistent quality of work, rude staff, subpar equipment, and issues with honesty and pricing.
One strength of Solar Nails & Spa is its cleanliness and adherence to COVID-19 regulations. Customers have commented on the salon's cleanliness and the fact that they follow proper sanitation protocols. This is particularly important during the current pandemic, as customers want to feel safe and protected during their salon visits.
Another strength is the speed of service. Multiple reviewers have mentioned that the salon is fast and efficient in completing manicures and pedicures. This is especially beneficial for customers who are on a tight schedule or who prefer quick appointments.
The friendly staff is also mentioned as a strength of Solar Nails & Spa. Several customers have praised the staff for their hospitality and professionalism. This is important, as a positive customer service experience can greatly enhance the overall salon experience.
The salon's assortment of powders and polishes/gels is also seen as a strength. Customers appreciate the variety of options available, and some even mention that the salon is able to create specific designs if provided with a picture. This shows that Solar Nails & Spa is willing to accommodate customer preferences and is equipped with a wide range of products.
However, Solar Nails & Spa has weaknesses that need to be addressed. Multiple customers have mentioned issues with the quality of work. Some have complained about spotty, uneven, and messy nails. For example, one customer stated that their nails were rushed and ended up crooked and with messy hearts. Inconsistent quality is a significant weakness for a nail salon, as customers expect precise and well-executed nail services.
Rude staff is another weakness. One customer mentioned the staff's rudeness and incompetence, as they acted as if they did not want to be there. This kind of behavior can greatly impact the customer's experience and deter them from returning to the salon.
Subpar equipment is another weakness mentioned by a customer. While the salon may not have the most high-end equipment, customers expect the tools used to be in good working condition. If the equipment is not functioning properly, it can lead to issues such as uneven application and unfinished nails.
Honesty and pricing are additional weaknesses of Solar Nails & Spa. One customer mentioned that the salon charged them more than what was initially quoted for their service. Another customer noticed an additional charge on their bank statement that was different from what they signed and swiped on their receipt. This inconsistency in pricing and potential dishonesty can erode customer trust and lead to negative experiences.
In conclusion, Solar Nails & Spa has strengths in terms of cleanliness, speed of service, friendly staff, and a great assortment of powders and polish/gel. However, the salon has weaknesses in terms of inconsistent quality of work, rude staff, subpar equipment, and issues with honesty and pricing. These weaknesses need to be addressed in order to improve the overall customer experience and retain a loyal customer base.
Best TL Reviews
Was not impressed. They rushed through me and my friends nails and they are spotty, uneven, crooked, and messy. I came to get my nails done before my good friends funeral. We wanted black nails with green hearts. They acted like it was inconvenient that I was asking and I got messy hearts that weren't even completely cured. Will not be coming back.
I was impressed with my first nail salon experience in Alabama. Although it wasn't as fancy as what I've been used to in California as far as equipment and facilities, their Southern hospitality and customer service was amazing. Selena was a very professional and personable nail technician. Because of her I will definitely be going back.
They were very friendly and did a perfect job. I got the french manicure. Defenitly would reccomend this place!????
Today I would like to introduce to solar nails salon. I am a customer who has experienced the service at solar nails for 2 years.I found the salon very clean and safe, especially when you come here, you will have beautiful manicure and pedicure before leaving the salon. here besides me, quite a lot of people I know in athens such as my teacher and close friends often come here because the shop is quite crowded so sometimes I will have to wait but everything is quite fast and is about to be arranged in the order of each customer and the appointment appointment, according to the usual or special process that makes me like to come here are the ones who made me happy and sociable and the products they made Very nice thing below I also have nail pictures from my hand taken back The general store is very good and I will come here regularly for at least 2 weeks. I will visit 1 time for beauty at solar nails..
Clean and fast service. Great assortment of powders and polish/gel. If there is a design you want have the picture ready for they can do it for you. Follows covid regulations.
This was the absolute worse experience that I have had with a nail shop since moving to Alabama. The people were rude, the service was TERRIBLE, their equipment didn’t work and their polish selection was subpar at best. I left there with polish on the top of my foot. The other lady that came with me had polish all over her toes. The polish that actually made it on our nails was uneven and spotty. It literally looked like a 5 year old painted our toes and robbed us of $70 dollars afterwards. There was no need to ask them to fix it because all of them seemed incompetent and acted like they did not want to be there. Stay away from this place!
*Edited to respond to their response*
You were not busy at all. We were the only customers there for about the first 30 minutes of our visit. I will not call to have it fixed because the equipment was not sterile, and I don’t want to risk getting a infection if I have escaped it this time.
Lady did not paint them all the way. Lady seemed mad, these are just unacceptable. Its if my daughter from kinder were to paint them LOL.
Stopped here on my way to Florida for a full set of short acrylic nails. Quoted price on their sign was $35, she told me it was going to be $45 because I asked for more than 1 polish color. I paid it and told her I was happy with my nails just wanted to be able to tip her more so knowing that before hand, I would have been fine with just 1 color. She should have told me beforehand. Lastly, I noticed my bank statement showed an additional $10 added to my charge which is different than what I signed and swiped on my receipt. This place is dishonest. While there, 2 separate ladies came in with complaints on nails they had done there just 24 hrs prior to. That was my 1st warning flag up. I should have not come here.
Place Pictures
Solar Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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14. RoseMont Plaza