Star Nails

+1 717-854-9684

381 W Market St # 2, York, PA 17401 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails has garnered a mix of positive and negative reviews from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the place, we will examine the comments provided.

Starting with the strengths, one customer had an amazing experience with the woman who did her pedicure. She praised the technician for shaping her toes exactly how she liked and providing a quality pedicure. This highlights the skill and attention to detail of the staff at Star Nails. Another positive comment mentioned the variety of color standard polish and gels to choose from. With hundreds of options available, customers can find their desired color and achieve fashion-forward nails. Additionally, the mention of the staff having a combined 40 years of experience is a testament to their expertise and knowledge in nail care.

The comment praising Cindy, one of the owners and technicians at Star Nails, indicates that she is loved and respected by customers. This suggests that Cindy provides excellent service and is an asset to the salon. Furthermore, the availability of parking, particularly the suggestion of nearby parking at Penn St Market, is convenient for customers.

Moving on to the weaknesses of Star Nails, one customer mentioned that Cindy can be rude and disrespectful, which is not ideal for a business owner. It is important for staff members to maintain professionalism and provide good customer service to ensure customer satisfaction. This comment highlights a potential area for improvement in the salon's customer service aspect.

Another negative comment mentioned problems with the longevity of their nails. The customer stated that their nails started popping off after just four days, and when they contacted the salon, they were told they had to pay to get them fixed. This raises concerns about the quality of the services provided and the salon's policy on addressing such issues. If the salon's work does not last as expected, it can be frustrating for customers and may deter them from returning.

One customer expressed disappointment with the service received for their sister. They claimed that the technician did a poor job on their sister's nails and refused to fix them, even after charging extra. This highlights a lack of consistency in the quality of service provided and suggests a breakdown in communication between the technician and the salon's management. It is crucial for the salon to address such situations promptly and appropriately to maintain customer satisfaction.

Finally, a concerning comment mentioned that the salon almost glued the customer's eyes shut, indicating a potential safety issue. This is a serious concern as it poses a risk to the customer's well-being. The salon should prioritize the safety and comfort of their customers and ensure that proper procedures and precautions are followed during all services.

In conclusion, Star Nails has several strengths, including skilled technicians, a wide range of polish options, and the presence of Cindy, who is well-regarded by customers. However, there are areas for improvement, particularly in terms of customer service, consistency in service quality, handling of complaints, and safety protocols. By addressing these weaknesses, Star Nails can strive for excellence and improve customer satisfaction. It is essential for the management to address these concerns to ensure the continued success of the business.

Best TL Reviews

Yesterday was my first time here so I only got a pedicure but the woman who did my feet was amazing! She shaped my toes just how I like and the polish is great like I don’t have polish on my cuticles or around my toes or anything. I wish I would’ve gotten her name, but she listens to what you ask for and works fast while also giving you a quality pedicure. I will be returning next time I’m in town. Thanks for the great service!

Cindy can be very rude and off putting when she wants to be. I hope she realizes she is running a business and not be disrespectful to her customers, because without us, there would be NO Star Nails!!!!

I got my nails done going on a week now and the fourth day in nails was already popping off! I went and got it fixed but then two more popped off!! I've never had the experience of my nails popping off after four days! When I called they said I have to pay to get them fixed what do I look like paying to get three nails fixed that popped off seven days after getting done ? Might as well get a whole new damn set.

Great work sweet staff nails done by amy

Star Nails, owned by the Nguyen family, is a go to place for great manicures and pedicures. With hundreds of color standard polish and gels to choose from, you can get pampered and fashion nails on point. A staff of a combined 40 years experience, provide quality, personal service and on going maintenance for your favorite set choices. Need eyebrow or eyelash work? No problem they can do that too. In my experience, Its a visit well worth it!

I love, love Cindy, an owner and well established tech. Parking is fairly easy to find . Small hint a farmers market named Penn St Market has parking. Everyone at this nail salon is great.

Ive been going here for a long time as well as my sister n they have always been good except this last time i took my sister and paid for the both of us. The lady that did mine did a good job. But then the lady that runs it did my sisters. She did a horrible job. She messed up her nails and wen she complained she refused to fix them then charged her more and said it was because she had her kid's with her. I prepaid for my sisters nail and when my sister asked her to fix her nails she said no your done. This is horrible. I doubt i will be giving them my business anymore. This place charges more because of someone having there child there with them in a stroller and she wasnt even half way done wen i took the kids out side so that charge saying i have to do jel nail polish because u have a baby with you is bs and i hope everyone who goes here realizes these people are horrible money hungry ppl. Ill be going elsewere with my money n business.

Awful experience. Almost glues my eyes shut! 120$ fail