VIP Nails

+1 952-469-5711

20180 Heritage Dr, Lakeville, MN 55044 United States of America

Open Today: -

Quick Facts About VIP Nails

VIP Nails Place has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the salon, it is important to consider the various comments provided by customers.

Starting with the strengths, it can be noted that some customers had positive experiences with specific nail technicians at VIP Nails Place. For example, one customer mentioned that Tammy did a stellar job and took time and care with everything. This indicates that there are skilled and attentive technicians at the salon who provide excellent service. Additionally, another customer mentioned that the staff were extremely friendly, which suggests a welcoming and pleasant atmosphere in the salon.

Another strength of VIP Nails Place is their ability to accommodate customers' needs in terms of scheduling. One customer mentioned that the salon always gets them in when they need it, indicating that they have a flexible and efficient appointment system. This is important as it shows that the salon values customer convenience and strives to meet their demands.

On the other hand, there are several weaknesses highlighted by customers that should be addressed. One common complaint is about the overall quality of the nail services. Multiple customers mentioned issues such as thin acrylic nails, bubbles in the clear coat, and acrylic residue on their fingers, which contributed to an overall cheap and unsatisfactory appearance. These comments suggest a lack of attention to detail and poor craftsmanship. In order to improve, VIP Nails Place should focus on enhancing the quality of their nail services to ensure customer satisfaction.

Another weakness that stands out is the inconsistency in pricing and lack of transparency. Several customers mentioned being charged unexpectedly high amounts or being given unclear pricing information. This reflects a lack of communication and professionalism on the part of the salon. To address this weakness, VIP Nails Place should ensure that they have transparent pricing policies in place, clearly displayed on their website and communicated to customers before services are rendered. This will help build trust and prevent customers from feeling overcharged or deceived.

Furthermore, the unsatisfactory customer service experience described by some customers is another weakness of VIP Nails Place. Complaints were made about staff not listening to customer preferences, additional services being performed without consent, and poor communication overall. These issues indicate a lack of professionalism and a disregard for customer satisfaction. To improve, the salon should focus on providing attentive and personalized customer service, actively listening to customer requests, and ensuring clear communication throughout the service.

Another concerning aspect mentioned by a customer is the lack of cleanliness and hygiene in the salon. The customer expressed doubts about the proper cleaning of instruments, which raises concerns about sanitation practices. To address this weakness, VIP Nails Place should prioritize cleanliness and adhere to strict hygiene protocols to ensure the safety and well-being of their customers.

Additionally, it is worth mentioning that one customer noted an expired salon license since May 2021. This is a major legal compliance issue that the salon needs to urgently address. Operating with an expired license raises questions about the salon's professionalism and adherence to regulatory standards. VIP Nails Place should renew their license immediately to ensure they are conducting their business legally and ethically.

In conclusion, VIP Nails Place has both strengths and weaknesses based on the feedback provided by customers. While some customers had positive experiences with skilled technicians and convenient scheduling, there are significant issues related to the quality of nail services, inconsistency in pricing, poor customer service, lack of cleanliness, and an expired salon license. To improve their reputation and customer satisfaction, VIP Nails Place should prioritize enhancing the quality of their services, improving transparency in pricing and communication, ensuring cleanliness and hygiene, and addressing their legal compliance issues.

Best TL Reviews

When i went here i just wanted simple white coffin acrylic nails, the lady that did them made them incredibly thin, the clear coat has bubbles everywhere, acrylic is all over my fingers, and overall the nails were very cheap looking. I wont be coming back to this place.

I wish I could say I had a better experience. As my mother was trying not to make a scene, I will not support this nail salon. The lady did not listen to anything my mother said, I was sad for her. Then to charge 35 dollars for a 7year kids pedicure? I’m at lost. Finally the lady asked how much for a tip? My mother was serious and done. This was just supposed to be a special girls day and for my daughter to have her first pedicure. So we were charged $35 for all three of us with no pricing on their website no pricing given when we asked for it at the nail salon.

Was trying to find a place for dips... I pulled up and read the reviews. Was not sure about it, but went in. Tammy did a stellar job! One of the best I've had and took time and care with everything. I will absolutely be back!

Did a dip powder, and it looks amazing! Staff are extremely friendly and do a great job. Could not be happier.

awful every nail is a different length flies were on my neck while getting my nails done chunky and field my original nail so far it was bright red not happy.

Gave this place many opportunities as it is close to my house- I finally decided to drive further for better services!

Always get me in when I need it! Love VIP!

We came here with the hope of finding a new salon close to our home after just moving to the area. Only one of our nail techs gave us a straight answer after asking for pricing several times and the manager of the salon did additional services on my kids’ nails without asking them and proceeded to charge us an additional $15 for each. They also up-charged me and my husband after repeatedly saying we wanted basic/regular pedicures that were supposed to be $25 each and ended up being $90 total. Given how flexible they label their prices and lack of communication, they seem to charge what they want once you get to the register. They also faked their credit card machine being out to make you pay cash and their salon license has been expired since May 2021. Had we seen that before we sat down, we would have left immediately. I don’t think they properly clean their instruments either.