Quick Facts About Star Nails
Star Nails, based on the comments provided, has both strengths and weaknesses. To analyze them thoroughly, we will discuss each aspect individually.
Strengths:
1. Skillful and Accommodating Technicians: Kathy and Rose, who are mentioned in the comments, are praised for their expertise and ability to meet customers' expectations. They are professional, talented, and pay attention to detail. This indicates that there are skilled technicians available at the salon.
2. Family-Owned Business: The fact that Star Nails is a family-owned business for over 15-20 years suggests that they have built a loyal customer base and have been able to sustain their business for a considerable period. Being a family-owned business can often create a warm and friendly atmosphere for customers.
3. Affordable Pricing: Several comments mention that Star Nails offers great prices for their services. Pricing is an important aspect of attracting and retaining customers, and the salon seems to provide competitive rates.
4. Good Customer Service: The overall comments mention that the staff at Star Nails is friendly and nice. This suggests that the salon values good customer service and strives to provide a pleasant experience to their clients.
Weaknesses:
1. Poor Sanitation: One comment highlights a major concern regarding poor sanitation standards at the salon. The customer alleges contracting paronychia after a mani/pedi, which required draining and caused pain. This indicates a lack of proper hygiene and sanitation practices, which can be a significant weakness for a nail salon.
2. Inconsistent Service: Some negative experiences are also mentioned in the comments, including missed appointments and issues with nail cutting. One customer was reportedly asked to pay extra for cutting a sliver of nail hanging on, which created an uncomfortable situation. These instances reflect inconsistencies in service quality and an overall lack of attention to customer satisfaction.
3. No Appointments and Potential Wait Times: While some customers appreciate the walk-in system, there are also comments mentioning the inconvenience of not being able to make appointments. This can potentially lead to longer wait times, especially during busy periods. While some customers find it worth the wait, it may deter others who prefer a more streamlined and organized scheduling process.
In summary, Star Nails has strengths such as skilled technicians, affordable pricing, a family-owned atmosphere, and generally good customer service. However, they also have weaknesses in terms of poor sanitation practices, inconsistencies in service quality, and the lack of appointment availability. Addressing these weaknesses can significantly improve the overall customer experience at Star Nails.
Best TL Reviews
I had a Gel manicure with Kathy. She did an amazing job. She was excellent in making my super short nails look adorable. She really took her time. Very relaxing. She did a perfect job. I will go back to her for sure.
I’ve been going to Rose for months, she is absolutely spectacular. I walk in with a picture of what I want and she almost match’s it perfectly, she is very professional and pleasant. If you want your nails to look like this please go see her at Star Nails.
Poor sanitation; wound up with paronychia in my left thumb cuticle, middle left toe and right second toe all at the same time within a week after my mani/pedi. Very painful and all three had to be drained- essentially paid them to infect my nails
My nails came out awesome and it’s just a nice family owned business, been there for over 15 years maybe 20. Nice, relaxing atmosphere!!!
Kim and Ben run a great shop! I have always been pleased with my services. Everyone is very professional and dedicated to making you happy, relaxed and comfortable experience. My favorite is Rose ???????????? and Tina does my pedicures???????? ????????. I've been a customer for awhile now - their daughter is in college now! ❤ ????
P.s. Reminder: closed on Tuesday's and appointments required.
Never had a bad experience with my nails. Great pricing and awesome nail techs. Be ready though - they do not take appointments, so if it's busy you may have to wait. Well worth it though!
I absolutely loved it here. Great prices also. Everyone was super nice. A full set, gel polish and pedicure with gel polish was only $75.00
wouldn’t recommend iv had multiple bad experiences here i went in for a pedicure made an appt on the phone showed up to said appt and they said they didn’t have my name down. second time went for a pedicure get there asks if i want my nails cut down and i said yes she cut all the nails down got to my big toe and said it would be 5$ more to cut because she saw a SLITHER of the nail hanging on because i had stubbed my toe before coming i could literally pull the piece off myself but figured she would cut it down ( only did this cause she knew if i didn’t wanna pay the 5$ the nail polish woulda got messed) but when i declined she seemed surprised and started talking to the other coworkers and they all looked at me making the situation even more uncomfortable) she proceeded to cut the other toe nail down to the skin and when i spoke up and said one toe nails longer than the other she grabbed my toes and put them close to each other trying to tell me they they’re the same size regardless of it being Only 5$ i normally wouldn’t care but this specific location will up their price on spot for the dumbest reasons
Place Pictures
Star Nails Info
Amenities
Health & safety
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Appointment required
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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