Quick Facts About Star Nails
Star Nails has several strengths based on the comments provided. Firstly, many customers express their love for the place, indicating a strong customer satisfaction rate. The fact that some customers have been coming to Star Nails for several years highlights the trust and loyalty they have developed towards the business. Additionally, the positive comments about the atmosphere and the friendly attitude of the nail technicians suggest a welcoming and comfortable environment for customers.
Another strength mentioned by multiple reviewers is the cleanliness of the salon. This is an important factor in any nail salon, as it contributes to the overall experience and ensures the safety and hygiene of customers. The praise for the salon's cleanliness indicates that Star Nails maintains a high standard in this area.
A unique strength mentioned in one comment is the salon's expertise in dealing with diabetic customers with neuropathy. This showcases the salon's ability to accommodate customers with specific needs and provide quality service tailored to their requirements. Additionally, the wheelchair accessibility mentioned by another customer indicates that Star Nails is considerate and inclusive towards customers with mobility challenges.
The durability of the acrylic nails is highlighted in one customer's comment, emphasizing the quality of the nail technicians' work. The fact that the reviewer has been a loyal customer for almost a decade without experiencing any nail fungus issues demonstrates the trustworthiness and skill of the staff. Furthermore, the positive feedback regarding the pedicure options and reasonable prices suggests that Star Nails offers a wide range of services at a competitive price point.
However, there are also some weaknesses mentioned in the comments. One customer expresses disappointment with the decreased quality of service after returning from a two-month break. This implies that the consistency of service might vary, and the personal touch and conversation that was once provided are no longer consistent. This inconsistency might result in customers feeling undervalued or neglected.
Another customer raises concerns about the shape and durability of their acrylic nails, indicating a lack of consistency in the quality of work. While this might be isolated incidents, it suggests that there could be room for improvement in terms of ensuring consistent and satisfactory results for all customers.
Furthermore, one negative comment raises concerns about the salon's ability to manage appointments and prioritize customers appropriately. When the customer requested to have their nails done at the same time as their daughters, they were not able to receive the service as expected. This suggests a potential issue with customer communication or appointment management, which could lead to dissatisfaction and frustration.
Another negative experience mentioned in a comment pertains to the mishandling of the customer's eyebrow shaping request. This highlights a lack of attention to detail or miscommunication between the customer and the nail technicians, resulting in an unsatisfactory outcome. Such instances of miscommunication can affect the overall customer experience and might deter individuals from returning.
In conclusion, Star Nails has several strengths, including high customer satisfaction, a clean and comfortable environment, expertise in catering to customers with specific needs, and reasonable prices. However, areas of improvement include consistency in service quality, improved appointment management, and enhanced attention to detail in fulfilling customer requests. By addressing these weaknesses, Star Nails can further enhance its strengths and provide a more satisfactory experience for its customers.
Best TL Reviews
I love this place, me and my mom come every 2 weeks and my moms been coming here even longer than I have. Great family, great atmosphere, and they do great work.
My husband and I have been coming here each month since May 2022 and we have always had a wonderful experience! Very clean, nail technicians are always kind, and they do a great job especially for folks that are diabetic with neuropathy. Always feel welcome, never feel rushed, and they make you feel like you are the only person in the building. I love this place!
I love star nails because they are gentle with my 84 year old mom. They do a great job on our nails and they don’t have a TV on. The salon is bright and airy and doesn’t feel over crowded. I also appreciate the wheelchair access
Gordon and Vicky are amazing. I've had my acrylics done there for nearly 10 years. I've never had a nail fungus. They rarely break, and when they do, it's usually my fault. The pedicure options are fantastic. The prices are great.
Been coming here for 2 yrs now. Overall, I've been pretty happy. Took a 2 month break to give my nails a rest, & when I came back my "relax time" seems VERY rushed & looking out the door to see if next appt is coming in. I used to get lots of conversation & GREAT nails, but lately it seems to fall by the wayside;. Breaks my heart, but I think I need to look elsewhere for my next appt.
The owners are nice, their work is alright. I had acrylic nails, the shape isnt consistent and a couple of the nails look like they need a fill already (I had them done today). I plan on expressing my concerns and giving them another go. Here is to hoping my next experience is more satisfying.
A really thorough and relaxing pedicure. So much happier with my pedicure than from my previous nail place. I liked how she took off the calluses on my heels. She worked hard too - they were a mess! But I appreciated that she didn’t do a halfway job.
Loved the massage she did on my legs and feet. Better than my previous nail place. I think I’ve found my new favorite salon!
Asked is my daughters and I could get our nails done at the same time they said yes started them then someone with an appointment came in and they sat her. When I asked who was doing mine they said after my girls they would. NO this is not what I asked for. The time before I came in they gave me extremely thin brows after I asked for just a shape. I will never come here again.
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Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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Location
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13. Y 2 Kuts