Quick Facts About 5 Star Nail & Spa
Strengths:
1. Skilled and attentive staff: Many customers mention that Mary, the nail technician at 5 Star Nail & Spa, is highly skilled and provides excellent service. She takes her time and ensures that the customers are satisfied with their nails. Customers appreciate her attention to detail and her ability to create both basic and intricate designs.
2. Affordable prices: Several customers mention that the prices at 5 Star Nail & Spa are reasonable and affordable. This makes the salon accessible to a wide range of customers and attracts those who are looking for quality nail services without breaking the bank.
3. Friendly and welcoming atmosphere: Multiple customers comment on the friendly and welcoming atmosphere of the salon. They highlight the staff's kindness, the cleanliness of the salon, and the pleasant experience they had during their visit. The warm atmosphere helps customers feel comfortable and is likely to contribute to their overall satisfaction.
4. Positive customer experience: Many customers express their satisfaction with the services they received at 5 Star Nail & Spa. They comment on the great results of their nails and appreciate the personalized attention they received from the staff. Customers mention feeling appreciated and valued, even during busy times.
5. Range of services: Customers mention that 5 Star Nail & Spa offers a wide range of services, including full sets, basic mani/pedis, and special designs. This variety allows customers to have different options depending on their preferences and needs.
Weaknesses:
1. Inconsistent quality: One customer mentions receiving a poor-quality manicure with crooked and blurry lines. They were also dissatisfied with the service because their right thumb nail was already coming off. This suggests that the quality of the service may not be consistent, and there may be room for improvement in ensuring that all customers receive satisfactory results.
2. Language barrier: One customer mentions that there was a language barrier at the salon, which made communication difficult. This can be frustrating and lead to misunderstandings about the customer's preferences or concerns. Improving communication skills or providing translation services could help overcome this barrier.
3. Issues with nail longevity: One customer mentions that their nails started chipping and coming off just a few days after getting them done. This suggests some issues with the durability and longevity of the services provided. Improving the techniques or using better-quality products could address this weakness.
4. Negative customer experience: One customer expresses dissatisfaction with the salon and mentions that they will not be returning. They specifically mention a poor acrylic design and being charged $75 for the service. This negative feedback highlights the importance of addressing quality issues and ensuring transparency with pricing to avoid disappointing customers.
5. Limited customer feedback: While there are several positive comments about Mary and the salon, there are only a few comments overall. This suggests that there may not be a large customer base or that customers are not actively leaving feedback. This could be a weakness as it indicates a lack of strong word-of-mouth marketing and potential missed opportunities for improvement based on customer feedback.
Best TL Reviews
First time getting a full set and I just love them. Mary is the best, she always does a wonderful job. Even when the shop gets busy she still makes you feel appreciated. Great service every time for an affordable price.
Marry was AMAZING!! She was very interested in getting to know you and she did extras for us as we waited while she helped others. She was all by herself! By far the best service I've had in a salon ⭐️⭐️⭐️⭐️⭐️
This place is absolutely horrible. Asked for a very simple design and recieved what looks like a 4 year old did. Asked for acrylic, recieved dip after I said I didn't like dip. Language barrier was almost impossible to cross. Lines are crooked, blurry and my right thumb is already coming off! Said something before leaving the shop, that it was already chipped and coming off but all that was done was a slight buff. Then was charged $75!!! Will not return!
I went to Mary for the first time today for a full set and she’s amazing! Took her time and made sure I loved them. Very good price
Updating my post, I go in all the time for full sets now! I love them, Mary does all my basic/short, long, fancy, designs, plain, fun nails, just depends what I want. She always listens to what I want and does it perfectly. I also get pedicures done here as well
We are visiting Middleton & I chose 5 Star Nails for a basic mani/pedi. I’m so glad I did. Mary was so nice & attentive. The salon is clean and everyone is so friendly. My nails look great and I would definitely return when I’m back in the area. Thank you Mary! I hope to see you again.
Waste of money! Went there on Friday and my nails look like this on Monday. Got shellac mani and regular pedi. The person that did my nails was nice, but her skills sucked! Further examination of my pedicure once I got home noticed she painted my skin more than the nail on some of my toes. Will not be returning!!!
Would not recommend
Mary was simply amazing!!! My first time getting pedicure and manicure done and she made me feel totally comfortable and told me everything she was doing. I almost fell ???? during pedicure with massage chair going!!! Prices were fair and she was very professionally yet friendly too. Thank you Mary !!???? 5 out of 5 star treatment for me!!!!
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5 Star Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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