Starbucks

1 Brunel Wy., Slough SL1 1XL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a popular coffee chain known for its quality beverages and cozy atmosphere. It has several strengths that make it a go-to destination for many coffee lovers. The comments provided highlight both the strengths and weaknesses of this particular Starbucks outlet, allowing for a comprehensive analysis.

One of the strengths mentioned is the friendliness of the staff. The comment states that the staff are super friendly and accommodating, as evidenced by Sehar, who promptly changed the customer's order without any hassle. Friendly and helpful staff can greatly enhance the overall customer experience and create a positive impression.

Another strength highlighted is the large space. The commenter appreciates the ample seating area and describes it as nice. A spacious environment allows customers to find a comfortable spot to work, socialize, or simply relax. This is particularly important for a coffee shop that often attracts people who want to spend extended periods of time there.

The location of this Starbucks outlet is also praised as a strength. Being situated opposite Slough train station makes it convenient for commuters and passersby to stop by for a coffee. A well-chosen location can drive foot traffic and attract a large customer base.

The atmosphere, good lighting, and sleek interior design are mentioned as positive aspects. A pleasant atmosphere is crucial for a coffee shop, as it can greatly enhance the overall experience and make customers feel more comfortable. Good lighting and sleek design contribute to the aesthetic appeal of the space and create a welcoming ambiance.

However, there are also weaknesses identified in the comments. One comment expresses dissatisfaction with the service, describing it as very slow. Another comment mentions that there is only one person handling everything, resulting in a dirty floor and tables. Slow service can be frustrating for customers, especially if they are in a hurry or have limited time available. Furthermore, a staff member being overwhelmed can lead to neglecting cleanliness, which can impact the overall impression of the establishment.

A lack of music is also mentioned as a weakness. Background music can contribute to a relaxed atmosphere and enhance the overall experience. The absence of music may create a less lively and engaging ambiance, which may not appeal to some customers.

Another negative aspect highlighted is the attitude of the barista. One comment describes the barista as unhappy, which can impact the overall customer experience. Unfriendly or unhappy staff may discourage customers from returning, as the interaction with the staff can greatly influence their perception of the establishment.

One customer expresses disappointment with the tea at Starbucks, preferring the tea and service at Costa Coffee. This highlights a weakness in their tea offerings and suggests that Starbucks may not meet everyone's preferences when it comes to tea. Catering to diverse customer tastes can be a challenge for any coffee shop, and this feedback provides insight into an area that could be improved.

Overall, this Starbucks outlet has several strengths, including friendly staff, a large and comfortable space, a convenient location, and a pleasant atmosphere. However, there are also weaknesses, such as slow service, lack of music, unhappy staff, and tea that does not meet expectations. By acknowledging and addressing these weaknesses, Starbucks can further enhance the customer experience and maintain its position as a popular coffee destination.

Best TL Reviews

Great place for coffee. This outlet is new, and the staff are super friendly. I was here on a Sunday late afternoon. I wanted a decaf latte but ordered a normal latte instead. When I realised it and mentioned it to the staff (Sehar) she changed my order for me without a fuss.

5 star!!!

The coffee is ok, as usual.

I like huge space. Nice.

Service I would say very slow and ONE PERSON DOING EVERYTHIG that's why the floor is dirty all table dirty and have got cups and other rubbish from previous customers.

There is no music and unhappy barista.

I expected better service from Starbucks.

I gave 3 stars because of location and atmosphere also good light from windows and furniture.

Ease hire someone who can help barista.

Staff not so friendly today. Pretty unhelpful. Tea was gross prefer Costa coffee experience. Tray and bring it over to people with children. In a tea pot. Milk on the side. So you can make the tea according to taste and preference. Instead I got dishwasher tea which tasted terrible . £2.50 I went home and made my own. Not something I will repeat at starbucks. Even the tescos cafe across the way does better tea and service.

Great place for coffee and work. Excellent ambience. I am definitely coming again !

It's in a perfect location being opposite Slough train station. The interior design is quite sleek & it mimics the qualities of local new builds. Great place to grab a coffee, spend a few hours working or meeting up with friends/co-workers.

Not a great experience. The guy behind the counter couldn't really be bothered to serve me. No greeting, just looked annoyed to have to work. His apron was filthy! Rubbish on floor that just gets ignored, crumbs on seats, dirty tables

My wife and I live around the corner and so visit here quite often, and almost every time without fail, the tables are dirty with previous patrons’ mess. What really disappoints is the fact that the staff never come around to clean it up despite the mess being very visible, leaving it up to us to move the mess aside to another table.

Excellent customer service! They were so kind and didn’t take too long with the order. I ordered the hazelnut honey oat latte and it was delicious, I definitely recommend Starbucks. ????