Starbucks Coffee

+44 141 885 9323

Unit 162A King's Inch Rd, Glasgow G51 4BN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

1. Friendly and accommodating staff: Multiple comments mentioned the friendly nature of the staff and their willingness to accommodate dietary requirements. This is a strength as it creates a positive and welcoming atmosphere for customers.

2. Comfy seating: The comments consistently highlighted the comfortable seating arrangements at Starbucks. This is a strength as it allows customers to relax and enjoy their food and drinks.

3. Child-friendly: One comment mentioned that the staff made the customers aware of dietary requirements, particularly allergies in children. This demonstrates a strength in their attention to detail and ability to cater to families with specific needs.

4. Good experience overall: One comment described the visit as a "great experience", indicating that customers generally have a positive experience at Starbucks. This is a strength as it shows that the overall quality of service and products is satisfactory.

Weaknesses:

1. Lack of music: One comment mentioned that the music was not loud enough and suggested playing some radio hits. This is a weakness as it indicates a potential lack of ambiance or atmosphere within the coffee place.

2. Lack of coziness: Another comment mentioned that the coffee place lacked a cozy element. This is a weakness as it suggests that Starbucks may not have created a warm and inviting environment for customers to spend time in.

3. Slow service: Multiple comments complained about the slow service at Starbucks. This is a weakness as it indicates a potential issue with efficiency and speed, which may lead to customer dissatisfaction.

4. Understaffed: One comment mentioned that the coffee place appeared to be understaffed. This is a weakness as it suggests that the current number of staff members may not be sufficient to handle the volume of customers and meet their needs.

5. Messy environment: One comment mentioned that there was a mess everywhere and that the tables and floors were not adequately cleaned. This is a weakness as it indicates a potential lack of cleanliness and hygiene standards.

6. High prices: One comment highlighted the expensive nature of the coffee place, mentioning that coffee and donuts can be found for a lower price nearby. This is a weakness as it suggests that Starbucks may not be competitive in terms of pricing.

7. Cold location: One comment mentioned that the coffee place was cold, particularly because it is located at the shopping center's entrance. This is a weakness as it implies that the seating area may not be comfortable due to the cold temperature.

In conclusion, Starbucks Coffee place has several strengths, including friendly staff, comfy seating, and accommodating dietary requirements. However, there are also several weaknesses, such as the lack of music, coziness, slow service, understaffing, messy environment, high prices, and a cold location. These weaknesses suggest areas for improvement in order to enhance the overall customer experience at Starbucks.

Best TL Reviews

Lovely day out with family, stopped in for a coffee and cake with my husband and kids and we all enjoyed it. Staff were so friendly and make us aware about dietary requirements as we have a child with allergies! Comfy seating to enjoy your food and drink… only downside was that i couldn’t hear much music playing, Would have preferred it a little louder and playing some radio hits. Was a great experience.

A great suntrap hidden in plain sight. You might find quiet here away from the main mall. Seating is comfy and spread out. Very open plan, if it has a fault, it may be lacking the "cosey" element. Staff are really nice and accommodated every request.

Drinks and service were fab. Nice personal touch of referring to me by name and remembering a few times.

Bacon is little questionable and despite the heating, it is such a high ceiling that it just feels draughty and doesn't have that cosy coffee shop vibe.

The staff didn’t engage at all , wandering about the counter not working as a team, took 15mins for a coffee!

No apology, then when we spoke up we were just glared at!

Not a experience we ever want to repeat

Customer service was great, just a shame the staff are doing their best and working hard but it still appears understaffed... Ideal location in the mall, central with good car park access

Mess everywhere, the cashier was lovely and very polite but the barista was slamming drinks down and throwing straws around. I get that it's busy but 5 minutes every hour to clean up the tables/floors and empty the bins would help this place out.

Very expensive. My granddaughter wanted frappucino so relented. But I went nearby and got my coffee and a donut for half the price!

Very slow service. As it is at the shopping centre's entrance it is bitterly cold.... Advise you to grab your coffee to go