Susans Nails

+1 308-384-1815

2126 N Webb Rd, Grand Island, NE 68803 United States of America

Open Today:

Quick Facts About Susans Nails

Susan's Nails Place appears to have a mix of positive and negative reviews, which will be analyzed to identify its strengths and weaknesses.

Starting with the strengths, many customers highlight their positive experiences at Susan's Nails Place. One customer mentioned an "amazing experience," where their nails were fixed perfectly, exactly like the picture they showed the nail technician. This demonstrates that the nail technicians at Susan's Nails Place have the skills and expertise to deliver desired results. Another customer mentions that the salon takes pride in their work, indicating that the staff care about the quality of their services.

Additionally, a customer praised the work of Mimi, a specific nail technician. They mentioned that Mimi treats each set of nails differently, curving them to fit the natural shape of the customer's fingers. This shows that the nail technicians at Susan's Nails Place have the ability to customize services to meet individual preferences. Furthermore, the customer mentioned that their nails did not flake or chip for over two weeks, indicating that the salon provides long-lasting results.

Furthermore, the willingness of the salon to accommodate customers is mentioned by a customer who arrived late. Despite the late arrival, Susan's Nails Place was happy to accommodate them and make their experience enjoyable. This highlights the salon's commitment to customer satisfaction and flexibility.

Moving on to the weaknesses, there are several negative comments about Susan's Nails Place. Some customers had issues with the pricing. One customer mentioned that they were charged $40 instead of the quoted $35. Another customer had a similar complaint, stating that they were charged more than the initial quote. Inconsistent pricing can be a weakness as it may lead to customer dissatisfaction and a lack of transparency.

In terms of services, there are complaints about the quality of work. One customer mentioned that their nails were bigger than their fingers and not evenly shaped. Another customer stated that their nails had different shapes and sizes. These comments indicate that the nail technicians may lack attention to detail and consistency in their work. The fact that some customers experienced cuts on their fingers raises concerns about the level of care and professionalism displayed by the nail technicians.

Furthermore, there are complaints about the behavior of some nail technicians. One customer mentioned that a nail technician was aggressive and caused a cut on their fingers. They also mentioned that the nail technician disregarded their color choice and applied colors of their own preference. These experiences highlight a lack of communication and customer service skills, which can negatively impact the overall experience.

Additionally, some customers mentioned that the design quality was poor and lacked talent. This suggests that the salon may have a lower skill level compared to other nail salons in the area. The visible glue and uneven acrylic application also indicate a lack of attention to detail and precision.

In conclusion, the strengths of Susan's Nails Place include positive customer experiences, skilled technicians, customization, and flexibility in accommodating customers. However, the weaknesses include inconsistent pricing, issues with the quality of work, lack of attention to detail, unprofessional behavior, and subpar design quality. These weaknesses can significantly impact customer satisfaction and may deter potential customers from returning. To improve, Susan's Nails Place should focus on improving consistency, communication, attention to detail, and customer service skills.

Best TL Reviews

Amazing experience! My nails have been botched for about a month now. The last place tried to fix them, but my nails still needed help!! Shayla was my nail tech and she fixed me right up! My nails turned out perfect and exactly like the picture I showed her! They feel and look great! Definitely recommend!

Love this nail salon. Very friendly they take pride in their work. definitely will be back again this was my second time here and awesome everytime they can get very busy but just be patient and they will get you together.

I have been to several of the "quick" nail salons in Grand Island and Mini @ Susan's is the BEST!! She treats each set of nails differently, curving the nail to your fingers natural look. I never have any flaking of the polish or chips & can go 2 weeks + before I need a fill. Do yourself a favor and ask for Mimi @ Susan's nails!

Went in for the first time I was told it’d be 35 but she charged 40 went super fast and now my nail has this weird color to it my nails are different shapes and sizes I won’t be returning

Went and got my nails done and they did such a bad job my nails were way bigger than my fingers and they didn’t have the side of my nails even I will never go there again worse place ever

The lady that did my nails was very aggressive. Ended up with a cut on my fingers. terrible colors of HER choice because she didn't like my choice. Terribly uneven lines. She wouldn't even talk to me. Just motioned for each hand. Even if I didn't respond, she'd do it 2 or 3x without speaking a word. I walked out with glue and polish on my skin. The acrylic is so uneven around the curve of my cuticles. And the spots she missed she tried to file down! My fingers are so sore. The glue for the gems is highly visible against the matte polish. When she finished, she rubbed lotion on my hands, which fine, but also all over my bracelet as well. Overall the whole experience was extremely poor. The quality of design and lack of talent is so disheartening. Will never return. I dont even want my money back. Just to warn others.

We came in late and they were more than happy to accommodate and make my daughter's night as she was let down by another salon.

The women that work here are absolutely amazing. They are always so kind and sweet and really just take care of their clients.