Thai food cafe

+44 7519 962777

General Market, 18B&18C, Neath SA11 1DR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Thai food cafe

Thai food cafe has received a mix of positive and negative comments. Let's analyze these comments to understand the strengths and weaknesses of the restaurant.

Starting with the positive comments, customers mention that the cafe serves lovely authentic Thai food. This is a significant strength as it indicates that the restaurant has managed to capture the essence of Thai cuisine and provides an enjoyable dining experience for customers seeking an authentic taste. The mention of the food always being hot and fresh is also a positive aspect, as it shows that the restaurant prioritizes quality and ensures that the food is served at the right temperature. Additionally, the friendly and helpful staff are appreciated by the customers, contributing to a positive atmosphere and making the dining experience more pleasant.

The fact that customers mentioned doing take-away orders from work suggests that the restaurant offers a convenient takeaway service. This is another strength as it allows busy individuals to enjoy their favorite Thai dishes without having to dine in the restaurant. This can attract more customers and increase revenue for the restaurant.

Moving on to the specific comments about dishes, customers highlight the generous serving of chicken in the spicy noodle soup. This is a strength as customers appreciate generous portions, which give them value for their money. The use of fresh and fragrant ingredients, as well as the presence of chili oil bubbling through the rice noodles, are also praised. Authentic flavors are mentioned as a positive aspect, even though it is pointed out that these flavors might be too adventurous for some British palates. This indicates that the restaurant stays true to Thai flavors and caters to customers seeking an authentic experience.

The mention of a black coffee coming with a penguin bar is a small but appreciated gesture, showing that the restaurant goes the extra mile to ensure customer satisfaction and add a touch of nostalgia. Such gestures can contribute to a positive dining experience and make customers feel valued.

Unfortunately, there are also negative comments about the restaurant. One customer mentions that the food was not as described and tasted horrible. This is a significant weakness as it indicates that there might be inconsistencies in the preparation and quality of the food. Another negative comment points out poor service, which is another weakness. In the restaurant industry, good service is essential for customer satisfaction, and any negative experiences in this regard can deter customers from returning or recommending the place.

One customer also mentions that the food took 40 minutes to be served during a quiet time. This could be seen as a weakness in terms of speed and efficiency, as customers generally expect timely service, regardless of the restaurant's workload.

A particularly negative comment states that the food is "stinking" and revolting. This is a significant weakness, as it suggests that there might be issues with the hygiene and overall quality of the food. Negative comments like this can severely impact the reputation of the restaurant and drive potential customers away.

On a positive note, some customers specifically praise the chicken pad Thai, considering it their favorite. This highlights the strength of the restaurant's ability to create standout dishes that customers appreciate and enjoy. The mention of veggie spring rolls being "amazing" is also a strength, as it suggests that the restaurant caters to vegetarian customers and provides them with delicious options.

However, a negative comment raises concerns about the recent increase in prices. While it is understandable for restaurants to adjust their prices over time, customers may become dissatisfied if they feel that the increase does not correspond to the quality or portion sizes provided. This can affect customer loyalty and patronage.

Lastly, a comment mentions disappointment regarding the Tom yum soup, claiming that it was packed into a small container with no sauce or chicken and mostly consisted of pasta. This points to a weakness in terms of consistency and accuracy in food preparation. Customers expect their dishes to be made according to the menu description and to receive the expected ingredients and flavors.

In summary, Thai food cafe has several strengths, including serving lovely authentic Thai food, maintaining hot and fresh dishes, having friendly and helpful staff, offering convenient take-away services, and providing generous portions. However, there are also several weaknesses highlighted by customers, such as inconsistencies in food quality and description, poor service, long waiting times, negative comments about food quality, concerns about price increases, and issues with consistency and accuracy in food preparation. It is essential for the restaurant to address these weaknesses to maintain a positive reputation and ensure customer satisfaction.

Best TL Reviews

They serve lovely authentic Thai food. Food is always hot n fresh. Friendly and helpful staffs. We always do a take away order from work. Totally recommend.

Ordered the spicy noodle soup with chicken and was not disappointed. Deep bowl with a very generous serving of chicken. Very fresh and fragrant ingredients and chilli oil bubbling through the rice noodles. Really authentic flavours which may be a bit too adventurous for the typical British palette looking at some reviews!

My black coffee came with a penguin bar. Haven't had one of those in ages so top score from me.

Food was not as described and was very disappointing. ..could not eat the meal it tasted horrible..waited 40 minutes to be served the meal during a very quiet time

Poor service

Would not recommend this place.

My tom yum soup was delicious ???? thank you ????

Great food, great prices and friendly service. Highly recommend

Food is absolutely stinking!! Twice iv had food now and it revolting. They’ve changed the chef in there use to be lovely. Never again will I go there. The normal chefs from years ago have moved to the Thai arch pot in Neath. Absolutely stunning in there.

This place is a hell hole revolting

Honestly my favourite chicken pad Thai ever, tried so many different Thai restaurants but nothing is as nice as these amazing women. Always happy, always smiling.

Veggie spring rolls aswell could live on them for life AMAZING!

This place has always had high standards but recently price has gone up which I’d understandable. However, my Tom yum soup was rammed into one small container. No sauce or chicken and all pasta. I’m very disappointed