The Braidery

+1 417-883-3866

0352, 1301 S Glenstone Ave, Springfield, MO 65804 United States of America

Open Today:

Quick Facts About The Braidery

The Braidery place, based on the comments provided, has both strengths and weaknesses. To analyze the strengths and weaknesses, we will break down the comments and address each aspect separately.

Strengths:

1. Prompt service and punctuality: One comment mentions that the stylist was on time for the appointment. This reflects positively on the salon, as punctuality is important for customer satisfaction.

2. Skill and quality of work: Multiple comments praise the hairstylist's skills and the quality of the braids and twists. The stylist is acknowledged for their attention to detail, beautiful work, and the ability to create breathtaking hairstyles. This highlights the expertise of the stylist and their ability to meet customer expectations.

3. Professional and laid-back atmosphere: One comment points out that the salon provides a professional and relaxed environment. This indicates that the atmosphere is welcoming, friendly, and contributes to a positive customer experience.

4. Reasonable prices: One customer mentions that the prices at The Braidery place are reasonable. This is a strength as competitive pricing attracts customers and creates value for money.

5. Flexibility and personalized service: A comment highlights that the salon accommodated the customer's needs by going above and beyond to meet their hair color preferences. This displays a commitment to customer satisfaction and willingness to personalize the service.

Weaknesses:

1. Inconsistency in pricing: One customer expresses disappointment about being overcharged for a re-twist and highlights a discrepancy in pricing information provided by the salon. This suggests a lack of transparency and consistency in pricing, which can lead to customer dissatisfaction and trust issues.

2. Lack of customer communication: A customer mentions that the stylist did not communicate effectively or fulfill their specific requests regarding hair maintenance. This indicates a weakness in customer service and suggests that the salon may not prioritize clear communication and customer consultation.

3. Unsatisfactory service: One customer reports being charged a significant amount for a service they were not satisfied with. They mention that their hair was not properly washed and that their hair remained wet after leaving the salon. This highlights a lack of attention to detail and inadequate service provision.

4. Limited hair care options: A customer expresses disappointment for receiving twists instead of locks, indicating that the salon may have limited options and may not provide the desired hairstyle to all customers.

In conclusion, The Braidery place demonstrates strengths in prompt service, skill and quality of work, a professional atmosphere, reasonable prices, and flexibility. However, weaknesses include inconsistency in pricing, lack of effective communication, unsatisfactory service, and limited hair care options. It is important for the salon to address these weaknesses to maintain customer satisfaction and improve overall performance.

Best TL Reviews

CISSE,MAIMOUNA (The main hairstylist) charged me $20.00 to wash my hair did NOT dry it at all after leaving the sink. I told her I did not want my dreads crocheted because over time that particular method thins areas of your hair. I prefer my dreads hand twisted. She charged me $140.00 total to wash my hair and two strain twist my NEW GROWTH!!! my new growth wasn’t even locked getting out the chair. I have gotten better touch ups from other salons than this service I received this morning. She did not part my hair…a comb never touched my scalp. Never put any locking gel on my scalp. After comforting her she said, “I don’t know how to retwist by hand” ( but you been in business for over 20 years) But she took my money tho. Completely ripped me off. Highly disappointed. Oh yeah my hair was still wet walking to my car

I came to this place to start a lock and I ended up with twists. I was charged $120 for them to just twist my hair. Very disappointing.

First time customer, had a 9am appt. and the stylist was there on time. I must say, she SLAYED my hair!!! I love it and will definitely be a returning customer. The prices are very reasonable also. Highly recommend ????

The place and service was ok. I was charged $80 for a re-twist and left a $5 tip. So I payed $85. I called the next day to see price to start locs because a co-worker wanted to get some and I was told price starts at $80. So I asked how much for a re-twist and she said $60. To sum it up I was Overcharged.Truckers beware they size you up and give you any price.(was surprised they didn’t wash my hair but that’s no big deal but for $80 I should have.and they’re heavy with the beeswax my hair was super greasy after until I washed it.

I am so thankful for the ladies at the Braidery. They have been beyond patient with me. The owner was so polite and she didn't have to be because I cancelled twice. My actual stylists Hawa went above and beyond to make sure I had the hair I desired. She actually drove around to two different stores for my hair color. I wish so much success and financial favor over their business. God bless all of you ladies and because we met once they will forever be in my prayers.

I love this place always so professional and laid back. The ladies are very sweet and it's always a great experience. I would never let anyone touch my hair again but them.

i love this place!! i came from joplin all the way to springfield to find a good place to get my braids done AND THIS PLACE DID NOT DISAPPOINT AT ALL!! I had originally booked an appointment with Springfield Braiding Company just down the street from these guys, but that place was far too UNPROFESSIONAL for me!....... Glad I found these guys and I couldn’t recommend them more!!!!

The quality of the details of her work is unmatched! Her braids and twist are soooo beautiful!! Breathtaking. Show stopping workk!! Friendly, professional, and detailed!! Love it! Spoil you ????