Quick Facts About The Heath Pie Shop
The Heath Pie Shop has received several positive comments, highlighting its strengths. Firstly, many customers praise the taste of the pies and mash. One comment mentions that the food was "bang on" and "tastes really amazing" when combined with spicy vinegar and pepper. The pies are also described as "brilliant" and "100% the taste of my childhood," suggesting that they are flavorful and nostalgic. Additionally, customers appreciate the generous portions of mash and the tastiness of the liquor. Overall, these positive comments indicate that the taste and quality of the food are major strengths of The Heath Pie Shop.
Another strength highlighted by customers is the old school decor and furniture. One comment mentions that it is "exactly the sort of place we should have more of," suggesting that the traditional ambiance is a positive aspect of the experience. This praise for the decor suggests that it adds to the overall charm and authenticity of the pie shop. Therefore, the traditional and welcoming atmosphere can be considered a strength of The Heath Pie Shop.
Furthermore, customers mentioned that the prices are fair and not extortionate. This is seen as a positive aspect since it suggests that customers feel they are getting value for their money. The fact that the portions are decent and the food is well-packaged for takeaways also adds to the perceived value for customers. Therefore, reasonable prices and good portion sizes can be considered strengths of The Heath Pie Shop.
However, despite these strengths, there are some weaknesses mentioned in customer comments. One common complaint is that The Heath Pie Shop only accepts cash payments. While not a huge issue, this can be inconvenient for customers who prefer to pay by card or who do not carry cash with them. Therefore, the lack of card payment options can be considered a weakness of The Heath Pie Shop.
Another weakness mentioned by a customer is the small size and overcooked nature of the pie. While the customer still found it tasty, the size and cooking quality could be improved. This suggests that there may be some inconsistency in the preparation of the pies, which can be seen as a weakness.
Additionally, there are complaints about the staff. One customer describes the staff as "extremely rude" and another mentions their lack of customer service skills. These comments indicate that there may be issues with the behavior and attitude of the staff members, which could impact the overall dining experience. Therefore, poor customer service and rude staff can be considered weaknesses of The Heath Pie Shop.
Another weakness mentioned by a customer is the long wait time for food delivery. One customer mentions waiting over an hour and 50 minutes for the food to arrive, and then having to wait even longer for a replacement order. Furthermore, the food was cold upon arrival. These issues with delivery time and food temperature can greatly affect the customer experience and satisfaction. Consequently, long wait times and cold food can be considered weaknesses of The Heath Pie Shop.
Based on the comments provided, The Heath Pie Shop has strengths in terms of the taste and quality of their pies and mash, as well as the traditional decor and fair prices. However, weaknesses include the lack of card payment options, inconsistencies in the size and cooking quality of the pies, rude staff, and long wait times for food delivery. These strengths and weaknesses should be taken into consideration when evaluating The Heath Pie Shop.
Best TL Reviews
Went for the first time yesterday and loved it, the pie and mash was bang on, and when you add the spicy vinegar and pepper you’ve got something that tastes really amazing. Great old school decor and furniture, exactly the sort of place we should have more of. Highly recommended
Pie was a tad bit small and over cooked but tasty nontheless. Liqure was nice and mash portion was very generous. Im not disappointed at all. Price is very fare too. And the ladies inside were polite.
Absolutely superb pie mash and liquor and a very friendly and welcoming place to eat. Can't recommend it enough.
Cash only store, so bare that in mind.
The food is brilliant, the portions are decent! They do home delivery and the package the food well for take away meals, the prices are not extortionate as well. Proper pie and mash, one of the few places left
Reason for 3 stars is simply because of the extremely rude staff. Waited to be served even though there was nobody else in the shop-one of the three ladies there actually made eye contact with me but didn’t leave the room she was in to come and serve me. ???? When another lady eventually did serve me she had a really rude attitude and didn’t once say please or thank you ????
The food was ok-the mash was very lumpy and could’ve done with being mashed up a bit more but it was nice-UNLIKE THE STAFF!!! ????
Had a delivery from here first one in a while and last one???? been going there for 15 years and it's been good, last night everything cold had to reheat , mash just full of potato pieces, pies were like uncooked cardboard very small and tiny amount of filling, it's clear to see the passion has been lost by the staff much better places for pie and mash now
Come here after 20years in Northamptonshire. The shop looks the same accept the top.
Food 100% the taste of my childhood.
Very happy with my visit and even to hear the accent of the lady that served me. Sadly not card machine but was directed to one over the road. The lady served me while my partner when for cash. This place is 10/10.
Thank you to all the staff.
No customer service skills, food took over an hour and 50 min to arrive food was cold and was missing one meal, then had to wait another hour and ten minutes for a replacement order, then driver gives me attitude, used to be such a nice pie and mash shop, now not worth the hassle for the price you pay will never order from here again
Place Pictures
The Heath Pie Shop Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Cash only
Today
Opening Hours
| Monday | 11:00 AM - 09:00 PM |
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| Tuesday | 11:00 AM - 09:00 PM |
| Wednesday | 11:00 AM - 09:00 PM |
| Thursday | 11:00 AM - 09:00 PM |
| Friday | 11:00 AM - 09:00 PM |
| Saturday | 11:00 AM - 09:00 PM |
| Sunday | 12:30 PM - 05:00 PM |
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Location
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