The Lilly

+44 1492 876513

W Parade, Llandudno LL30 2BD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Lilly

The Lilly place receives a range of positive comments, highlighting several strengths of the establishment. One of the most mentioned strengths is the beautiful rooms. Guests describe the rooms as comfortable, spacious, and well-equipped. The lavish decoration, including chandeliers, adds to the overall appeal. The bathrooms are described as beautiful, and one guest even mentions having a whirlpool bath in their fabulous bathroom. This attention to detail and luxurious amenities contribute to a positive guest experience.

Another strength mentioned by guests is the friendly and helpful staff. The staff is described as lovely, polite, and accommodating. They provide good recommendations for places to visit in the town and offer excellent service during events such as New Year's Eve parties. Guests appreciate the helpfulness and friendliness of the staff, which adds to the overall positive experience at The Lilly place.

The homemade food at The Lilly place is repeatedly praised by guests. The food is described as delicious, and there are mentions of high-quality ingredients and great vegetarian options. Guests appreciate the option to enjoy top-quality meals without needing to go out to eat. The breakfast is also highlighted as enjoyable and nicely prepared. The availability of tasty and well-prepared food adds value to the guest experience and adds to the overall positive impression of The Lilly place.

The location of The Lilly place is also considered a strength. Guests mention the great views and the proximity to West Shore. The windows overlooking the shore and the warm fire create a cozy and inviting atmosphere. The location enhances the overall experience for guests, as they can enjoy beautiful views and a pleasant setting during their stay.

However, there are a few weaknesses mentioned by guests in their comments. One recurring complaint is about the cleanliness of the facilities. One guest mentions dirty toilets upon arrival, and another guest notes that some of the decor looks tired. These comments suggest that there might be inconsistencies in the maintenance and cleanliness of certain areas within the establishment. Addressing these issues promptly and thoroughly would contribute to a more satisfactory guest experience.

There is also a negative comment regarding the manager's behavior. The guest mentions feeling unwelcome and describes the manager as rude and condescending. This negative interaction can significantly impact the overall impression of the establishment. Ensuring professional and respectful behavior from all staff members, especially managers, is crucial to maintaining a positive reputation and providing a pleasant experience for guests.

In conclusion, The Lilly place has several strengths that contribute to a positive guest experience. The beautiful rooms, friendly and helpful staff, delicious homemade food, and great location are all aspects that guests appreciate. However, there are a few weaknesses, including cleanliness issues and negative encounters with management, that need to be addressed to maintain and enhance the overall quality of the establishment.

Best TL Reviews

Beautiful rooms. I had the most fabulous stay here. Rooms were very comfortable and decorated lavishly with chandeliers and we had a whirlpool path in our fabulous bathroom! Staff were lovely too with some good recommendations to visit places in the town. Only slight issue is our room didn't have toiletries in when we arrived but when we queried if got sorted quite quickly after.

A really lovely overnight stay. Friendly and helpful staff and top quality homemade food. You don't need to go out to eat. The room was spacious, but a little dark and the bathroom was beautiful.. A very enjoyable stay I would highly recommend

We enjoyed a fabulous New Years Eve party to see in 2023. The first one in 3 years and probably our best ever. Delicious food, great entertainment and dancing. Service great too. My perfect night. Thank you The Lilly. Do hope you repeat next year.

Food here is brilliant. Nice to find somewhere with great veggie options. Will definitely come again. Staff were really welcoming and friendly.

Great location and staff, The room was well equipped with great views we had the breakfast which was very nice. Some of the decor looked a bit tired apart from this it was a very nice.

When we arrived from the start the servive was awful. Whilst waiting along time to be checked in we used the toilets, they were dirty and had not been cleaned. The waiting area had left the computer unlocked with guests details available to see. The room was meant to have a Seaview the only view was that of the busstop. With no privacy for passerbys. The manager was rude and condescending. Made us feel unwelcome, only spoke to us with arms crossed. Whilst waiting for the room you could hear swearing from the kitchen. After asking for an alternative room or refund this was refused out of hand. Without trying to resolve the situation. Which resulted in turning back home from a hotel for the first time ever.

Stayed here overnight for a wedding ,had a lovely meal when we arrived very nice room, great breakfast in the morning aswell. Lovely people too very friendly and helpful, will definitely come back ,thankyou for everything

Lovely spot. Warm fire and windows onto West Shore. Polite and friendly service. Nice choice of beers.